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Our client is seeking a dedicated APS5 Project Officer to join their Performance, Quality and National Workload Management branch. This branch plays a vital role in influencing high-quality participant experiences by delivering reporting and insights that drive continuous improvement and agency sustainability. You will work within a team environment, making independent decisions to organize your workflow while supporting technical and operational tasks.
Job Responsibility:
Assisting in project management activities and monitoring program progress against established plans
Drafting business cases, executive briefs, and corporate documentation for review
Extracting and presenting data using PACE dashboards, SAS, and Microsoft Excel to provide business insights
Performing quality checks, trend analysis, and monitoring improvement outcomes
Managing workflow routing for business areas across the Agency
Providing timely and accurate responses to stakeholder feedback and translating technical jargon into accessible communication
Requirements:
Advanced Microsoft Excel skills, including power query, pivot tables, and advanced formula functions
An understanding of forecasting, statistical modelling, and the ability to apply judgment to make evidence-informed decisions
The ability to respond to changing priorities and maintain effectiveness during major changes in work responsibilities
High-level communication skills to collaborate with team members and meet customer expectations
Must be an Australian Citizen
Ability to pass an NDIA screening check and police check
Comfort working in an open office/hot-desk environment with significant periods of computer-based work
Nice to have:
Desirable experience with PACE, SAP CRM, Salesforce analytics, or JIRA
What we offer:
Super
Standard 37.5-hour work week with the ability to work from home on occasion
Access to a 'Free Employment Assistance program'
Opportunities to actively identify new areas for learning and apply newly gained skills on the job