Project Manager Jobs

Planet DDS

Location:
United States, Atlanta, GA or Akron, OH

Category:
IT - Administration

Contract Type:
Not provided

Salary:

101000.00 - 126000.00 USD / Year

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Job Description:

Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability. We are seeking a motivated and organized Project Manager to oversee customer-facing onboarding projects, ensuring new clients have a smooth, successful start with our services. In this role, you will manage the end-to-end onboarding process, coordinating between clients and internal teams to deliver projects on time, within scope, and to high-quality standards. As a primary point of contact during onboarding, you will play a crucial role in establishing strong customer relationships and delivering an exceptional first experience.

Job Responsibility:

Plan and manage implementation projects for dental practices and DSOs, ensuring smooth onboarding and clear milestones.
Build strong relationships across customer stakeholders — from end users to executive sponsors — to support adoption, engagement, and transparency.
Own project communication, coordinating timelines, expectations, and updates across internal teams and client contacts.
Partner with Implementation Coordinators, Trainers, and Consultants to align on scope, delivery, and escalation handling.
Track and manage project scope, timeline, risks, and financials using standardized tools and templates.
Facilitate customer readiness activities, including kickoffs, check-ins, issue resolution, and go-live planning.
Guide customers through organizational change and adoption planning to maximize solution uptake and long-term success.
Document and escalate risks or blockers proactively, ensuring customer success and internal alignment.
Contribute to the continuous improvement of onboarding tools, templates, and playbooks.

Requirements:

2-3 years of experience in project management, implementation, or customer onboarding in a SaaS environment (healthcare or professional services experience preferred)
Strong interpersonal and relationship-building skills
comfortable engaging directly with clients at all levels
Demonstrated ability to effectively communicate and present information to stakeholders at all levels, including senior leadership and cross-functional teams.
Proven ability to manage multiple projects simultaneously, with clear communication and attention to detail
Solid understanding of project management principles: timeline, scope, risk, and financial tracking
Experience working cross-functionally with onboarding, support, training, or product teams
Excellent written and verbal communication skills
PMP or other relevant certification preferred but not required

Nice to have:

PMP or other relevant certification
healthcare or professional services experience

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Project Manager