Project Manager

• Lead and manage the deliverables to deliver the CRM solution for external customers
• Follow up on the scope of the customers’ expectations and focus on the standard features of our CRM
• Coordinate and facilitate all activity to ensure successful delivery of their projects or programs
• Be responsible for the budget follow-up and the profitability study of projects
• Define a project implementation plan to address improvement opportunities
• Follow up with customers, communicating potential future standards and benefits
• Assist technical teams in the development of the project
• Lead the delivery with the team and client through the implementation process
• Manage the expectations of the customers
• Complete implementation (cost and effort) estimates that are attainable and measurable
• Prioritize activities to meet the requirements
• Improve existing approaches into fresh, alternative solutions
• Act as a liaison between customers, stakeholders and technical teams
• Follow-up and qualify the tickets during the test and post-production phases

• +3 years in project management/analysis, consulting background is a plus
• Ability to lead several projects at once that have a common goal
• Flexible approach, willing to wear multiple hats if needed
• Strong analytic skills, background in functional analysis required
• Experience with CRM and custom solutions
• Strong track record of leading successful change projects/programs from start to finish as the lead
• Ability to think strategically (big picture) and tactically in regard to project planning, scoping, budgeting, and quality
• Demonstrated ability to estimate project efforts and manage client expectations
• Understanding and appreciation of processes/procedures and governance required to lead projects and programs
• Ability to capture the current state of the customer businesses and map out processes to implement solutions to customer’s complex business issues by respecting the standard of our application
• Excellent communication skills in French + English

consulting background is a plus

• A stable and growing company with an entrepreneurial mindset, where your ideas are valued, and we support you in making them happen
• High flexibility—hybrid work is part of our DNA
• State-of-the-art offices where teamwork is the norm
• International growth opportunities and internal mobility
• A competitive salary package with a bonus system and a referral program
• Engaging events: team lunches, after-work gatherings, sports activities, and trips
• Learning opportunities: languages, technology, product knowledge, sales techniques, and leadership development