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As a Project Manager, you will own the full deployment process for your customers and play a crucial role in setting them up for success. Throughout each engagement, you will lead the customer through the Dialpad Deployment Methodology, managing all aspects of their deployment. From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients at every step, making a lasting impact with each connection. You will be a subject matter expert, providing all customers with a world-class experience.
Job Responsibility:
Master the Dialpad deployment methodology and the various tools you will use to assist our customers during deployment
Lead deployment projects with customers in all segments, implementing all Dialpad products and features, all focused on Dialpad Ai
Use various cloud platforms and tools to manage, track, and monitor your projects and customer health
Host admin training sessions for our customers, help configure integrations, support provisioning devices on Dialpad, and troubleshoot complex issues
Set clients up for success on their new communications platform
Partner with Dialpad Solution Architects to form a deployment team dedicated to customer success and project delivery
Requirements:
Bachelor's degree or equivalent practical experience working with SaaS products
5 - 7 years of previous Project Management experience, preferably in the VoIP, CCaaS, or Telephony industry
Prior experience working with Smartsheets or a similar project-tracking platform
Thorough and detailed project hygiene to track all hours and project tasks
Ability to lead project meetings, hold customers accountable, and have your finger on the pulse of multiple simultaneous customer projects
Expertise with Microsoft Office 365, G-Suite, Salesforce, Jira, and other cloud platforms
Ability to work cross-functionally, collaborating with Support, Customer Success, Marketing, Product, and other teams when needed
Prior experience consulting with C-level executives and upper management to communicate implementation project issues, solutions, and workarounds
Exceptional escalation management and change management skill set
Nice to have:
PMP/PMI certification would be a plus
What we offer:
Competitive benefits and perks
Robust training program
Inclusive office environment
Vibrant environment to cultivate collaboration and connection
Exceptional culture, recognized repeatedly as a certified Great Place to Work