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Serve as an Implementation Manager for applications and technologies within Protection New Business and Underwriting. Directly support the overall Underwriting organization with a focus on our Platform Modernization. Role includes new system implementations, API implementations and Policy and Procedure implementations. Underwriting platform experience preferred. Must be able to work in a dynamic, matrixed organization, bringing together the perspectives of many and the End-to-End requirements across the customer experience for successful operations implementation.
Job Responsibility:
Lead and manage multiple projects related to core systems and operations, from initiation through completion, ensuring they are delivered on time, within scope, and within budget
Single point of contact for stakeholders during the implementation process
Coordinate with stakeholders to organize and plan successful implementation strategies and timelines
Offer a consultative approach while demonstrating a solid knowledge of how products rollouts and how the various workstreams impact each other
Deliver exceptional and timely customer service when addressing implementation questions and issues
Display an understanding of interdependencies/relationships with other internal partners and build cohesive partnerships with internal stakeholders
Identify project risks and develop mitigation strategies to ensure successful outcomes
Experience implementing data vendors and sources
Monitor and report on project progress, providing regular updates to senior management and stakeholders
Facilitate communication and coordination among departments to ensure smooth project execution
Familiarity with code deployments
Strong documentation skills for requirements, implementation planning, status updates, management reporting and remediation options
Assist with testing end-to-end connectivity and useability of implemented deployments
Be fully committed to the organization s values of practicing positivity, being proactive & progressive, cultivating collaboration, growing & guiding, and being adaptable & resourceful
Requirements:
7+ years of experience in project and / or program implementation. management, with a focus on operations and core systems in a financial institution
B.S. in Business Management, Information Systems, or equivalent experience
Strong understanding of underwriting systems and the associated processes
Familiarity with Life system terminology and acronyms
Excellent management skills, including proficiency with implementation management tools and methodologies
Exceptional problem-solving and analytical skills
Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders
Ability to manage multiple priorities and work under pressure in a fast-paced environment
Proven track record of successfully implementing complex projects and leading cross-functional teams