Project Manager, HSBC

HSBC

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC is one of the largest banking and financial services organisations in the world, operating in 64 countries. This role involves overseeing automation projects, acting as a key point of contact, and leading the delivery lifecycle of processes selected for automation.

Job Responsibility:

Oversee the identification, validation and prioritization of opportunities suitable for automation, acting as the key point of contact for Transformation and Change teams as the ‘top down’ and ‘bottom up’ toolkits are applied to their business areas
Oversee and support the Transformation and Change teams in completing the assessment tools
Review and validates opportunities prioritized following ‘top down’ assessment and ‘bottom up’ assessments
Oversee the end-to-end delivery lifecycle of processes selected for automation
Lead solution design workshops and process demos as required
Review and validates delivery lifecycle documentation, including the Initial Process Assessment, PDD and SDD, providing sign off where required
Liaise between the DOC and the Transformation and Change teams to provide progress updates, escalate issues, and feed in business input as required (e.g. user acceptance testing)
Assign process automation demand to the appropriate DOC, liaising with DOC Leads and the COE’s central planning function as necessary to understand pipeline, demand and resourcing
Work closely with the Transformation and Change teams, fostering strong relationships and building the Digital Operations brand across Operations, acting as the key point of contact for senior stakeholders
Engage with the COE to ensure alignment to strategy and application of central tools and templates
Provide status reports to the Head of Automation Services, and Central Planning Office as required

Requirements:

Strong understanding of Automation technologies, the operational processes and when Automation should be used
Understanding of F2B Banking Services Value stream, including how requests come through from various channels and how does it get fulfilled
Ability to articulate the impact of automation in back office to the entire F2B value stream
Awareness of industry best practice RPA and other intelligent automation methodologies viz. Intelligent Data Capture capability, Data led transformation
Exposure to AI/ML capabilities and widgets and their applicability in banking domain will be helpful
Design, incubate and implement future-focused solutions that consider the potential impact of future advances in technology and internal changes
Previous experience within change or Automation and Line Management environment
Proven track record in a similar role will be desirable
History of successful delivery of automation solutions across business services

Nice to have:

Have an excellent knowledge of the change process, project lifecycle and automation tools and techniques, reengineering methodologies
Ability to form effective relationships and achieve influence at senior level in the organisation
Strong facilitation and sound leadership skills
Negotiation, influence, mediation and conflict management skills
Communication and interpersonal skills, including the capacity to articulate the case for investments and alternatives in the language of business
Ability to develop cohesive working relationships with business partners
Strong written and verbal communication skills
Excellent interpersonal skills
Strong leadership skills and demonstrates strategic thinking

What we offer:

Opportunities to grow within an inclusive and diverse environment
Flexible working
Continuous professional development
Support and rewards to fulfil your potential

Additional Information:

Job Posted:
September 10, 2025

Expiration:
September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Project Manager