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This role plays a key role in supporting a Financial Advisor by managing client relationships, streamlining administrative processes, and ensuring the seamless execution of investment and insurance operations. This position is responsible for maintaining accurate client records, coordinating account activity, and delivering timely, high-quality service to enhance the overall client experience.
Job Responsibility:
Serve as a primary point of contact for client communications, including scheduling appointments and handling service requests such as account updates, payment inquiries, and documentation needs
Manage calendars, coordinate meetings, and prepare materials including case files, reports, and research for financial planning support
Maintain accurate and compliant electronic client records, ensuring detailed documentation of all interactions and transactions
Perform administrative tasks including CRM updates, document filing, and tracking ongoing projects
Deliver detail oriented, high-quality communication to clients and internal stakeholders
Support process improvements and contribute to operational efficiencies
Provide ongoing administrative support and assist with special projects as needed
Assist in managing and maintaining client investment accounts, including account setup, updates, and servicing
Execute transactions, asset transfers, and rollovers in alignment with client strategies
Maintain accurate client and account information, including banking details and standing instructions
Prepare comprehensive case materials for client meetings, including account summaries, performance reports, and tax information
Respond to client inquiries promptly and resolve issues effectively
Support the full insurance lifecycle from application through underwriting and policy delivery
Review applications, policy changes, and documentation for accuracy and completeness
Coordinate medical exams and proactively manage underwriting requirements to ensure timely processing
Act as a liaison between clients, underwriters, and external partners to expedite case progress
Monitor application status and follow up on outstanding requirements
Prepare client documentation, including illustrations, in-force ledgers, and policy delivery materials
Maintain accurate insurance records and track new business pipelines within the CRM system
Requirements:
2–5 years of relevant detail oriented experience
Strong interpersonal, written, and verbal communication skills
Active California Life, Accident & Health Insurance license
FINRA SIE and Series 6/63 and/or Series 7/63 licenses
Working knowledge of risk management products and investment strategies
Strong sense of urgency with the ability to meet deadlines in a fast-paced environment
High level of attention to detail and accuracy
Excellent organizational skills with the ability to prioritize and manage multiple tasks
Nice to have:
Bachelor’s degree
Proficiency in Microsoft Office, CRM systems, and financial planning software (e.g., PX)
What we offer:
medical, vision, dental, and life and disability insurance