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Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. The Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. Our Program Management consultants lead clients through business transformations by implementing strategically important Mastercard assets and services to bring value and drive growth. They serve as the Center of Engagement across all stakeholders within Mastercard and the client’s organization.
Job Responsibility:
Provide efficient and effective coordination of a complex range of activities by clearly defining project team and stakeholder roles and responsibilities
Ensure effective identification of risks and proactive solutioning to mitigate risks and impact on timelines
Manage deliverable development and workstreams on large, complex high-value projects across a range of industries, problem statements, and cultures
Utilize proven, accredited project and change management methodologies and techniques to help clients drive measurable value
Define scope, timelines, and budget and perform cost, benefit, and risk analyses
Report on issues, risks, progress, and timelines and summarize effectively, offering analysis, options, and credible solutions
Manage working relationship with client managers, and act as trusted and reliable partner
Develop sound business recommendations and deliver effective client presentations
Plan, organize, and structure own work and that of junior project team members to address client problems
Lead team and external meetings, and lead or co-lead project management
Contribute to the firm's intellectual capital and solution development, being a strong brand ambassador for Mastercard and Data & Services
Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior team members
Take full technical and professional responsibility for the product and cross-functional team
Manage the backlog, create new epics, and ensure acceptance criteria are met
Plan and execute releases and rollouts
Define KPIs to measure success and report progress
Continuously analyze market requirements and develop innovative, customer-centric product strategies
Embody agile values and support the implementation of agile methods with the Scrum Master
Requirements:
Undergraduate or graduate degree with work experience in project management and change management methodologies and techniques
Project Management experience
Exposure to financial institutions, payments, and/or consultancies
Experience managing clients or internal stakeholders
Logical, structured thinking
Advanced Word, Excel, and PowerPoint skills
Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
Ability to communicate effectively in English and the local office language (if applicable)
Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
Nice to have:
Experience developing and implementing solutions and measuring impact on clients' business
Experience coaching junior consultants
Have completed or interested in pursuing recognized professional accreditation, such as Project Management Professional (PMP)
Knowledge of Project Management tools
Exposure to payments and/or retail banking or merchants
MBA or master’s degree with relevant specialization (not required)
Experience with Agile methodologies and Scrum framework