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Sabio Group Logo Sabio Group · IT - Administration

Project Manager

United Kingdom, London · Job Posted July 03, 2026
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Job Description

Sabio is a global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. We are currently looking for a passionate and enthusiastic Project Manager to join our Project Delivery team.

Job Responsibility

  • Lead and manage projects through their entire project lifecycle, from gaining a thorough understanding of the solution through to successful project planning, deployment, business/service acceptance and project completion, all to time, cost and quality
  • Manage multiple projects with high levels of complexity based on a range of different technology applications and platforms
  • Financial and commercial management including understanding cost baselines, project revenue forecasting and project profitability
  • Appreciation and understanding of Benefits Management and Benefit Realisation to ensure client business cases are understood and realised
  • Ensure agreed deployment schedule is met and that business acceptance and handover to Support is successful
  • Collate work packages, project plans and presentations in support of pre-sales activities
  • Build strong relationships with commercial teams to support future opportunity and growth within any key accounts
  • Report on project progress to the Sabio Programme Managers and undertake work that supports programme and business planning across Sabio
  • Contribute to the development of Sabio project and programme processes

Requirements

  • Strong experience of Waterfall and Agile project delivery methodologies
  • Strong commercial acumen with experience of project accounting, e.g. cost control, revenue forecasting and project profitability
  • Experience of virtual project team management (e.g. matrix management across technical teams)
  • Experience of managing complex technical projects
  • Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail
  • Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding
  • Ability to work with senior stakeholders internally and externally
  • A strategic thinker with future focus in mind
  • Background in IT or the customer services/contact centre industry
  • Experience of working in a professional services or customer facing role
  • Ability to coach and mentor junior members of the team. Leading by example and demonstrating high personal impact and best in class delivery skills

Nice to have

  • Proven project management experience within a professional services, consultancy or systems integrator environment
  • Current PRINCE2 (or equivalent) Waterfall and/or Agile Project Management Practitioner level accreditation

What we offer

  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work
  • 28 days paid holiday a year (this includes three Sabio days)
  • LinkedIn Learning
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