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The Project Manager role in the PMO-IS Department involves leading SAM-related projects, ensuring compliance with ITIL best practices, and managing stakeholder relationships.
Job Responsibility:
Lead and coordinate SAM-related projects across various stages (planning, execution, monitoring, closure) within the IT service management framework
Ensure that SAM processes are followed consistently, ensuring data integrity, accuracy, and compliance with ITIL best practices
Liaise with internal teams, vendors, and business units to ensure SAM processes meet organizational goals and timelines
Maintain comprehensive project and process documentation, including project plans, status reports, risk assessments, and project timelines
Identify, monitor, and mitigate risks and issues associated with SAM initiatives and ensure project milestones are met
Continuously identify opportunities for improvement in SAM practices, tools, and workflows
Oversee the implementation, configuration, and optimization of SAM tools to support
Requirements:
Bachelor's degree in a relevant field
5-8 years of experience in project management
Strong skills in risk management and process improvement