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We are looking for a motivated and adaptive individual to orchestrate and drive execution of assigned Projects related but not limited to Change, Transformation, and Transition initiatives across global delivery locations. The ideal candidate will need to excel at facilitating project execution in high-ambiguity environments with evolving stakeholders and requirements, ensuring effective cross-functional communication & coordination between Business Leads, Tech Leads, and diverse stakeholder groups to drive business and technical outcomes. This role is essential in enabling outcome owners (Business and Tech Leads) to succeed while managing project execution, timelines, resources, and governance for the assigned projects assignments. This position will be reporting to the Head of projects.
Job Responsibility:
Facilitate and coordinate execution of assigned projects across Business and Tech workstreams, ensuring integration and alignment
Manage all aspects of project coordination independently from evaluation, planning through to operational steady state and go-live
Develop and maintain integrated project plans, timelines, and milestones across multiple workstreams
Ensure all project deliverables and activities are carried out within the defined scope, schedule, and budget
Continuously discover and map emerging stakeholders, dependencies, and requirements as projects evolve
Bring clarity where expectations and ownership are ambiguous, working with Business and Tech Leads to define accountability
Maintain living stakeholder maps and proactively identify stakeholders that emerge during execution
Build and maintain relationships with stakeholders across global delivery locations, cross-functional teams, and leadership
Navigate high-ambiguity environments with minimal initial direction, discovering needs as you progress.
Partner with Business Leads and Tech Leads (to enable their success
Coordinate with cross-functional teams including Recruitment, IT, Risk, Legal, Compliance, Control, Facilities across multiple global locations to ensure readiness
Facilitate decision-making by surfacing business decisions to Business Leads, technical decisions to Tech Leads, while making execution decisions independently
Ensure alignment on scope and success criteria (defined by Business/Tech Leads) across all stakeholder groups
Support Business and Tech Leads in validating that deliverables meet business needs and technical standards
Proactively identify and communicate risks, issues, and dependencies throughout project lifecycle
Maintain risk and dependency logs, categorizing by type (business/technical/execution) and impact
Drive escalation of blockers through appropriate governance and escalation tiers
Co-create solutions to address issues and risks with Business Leads, Tech Leads, and cross-functional teams
Flag red flags early during planning phase and assist stakeholders to align with objectives
Identify cross-project dependencies and coordinate with Head of Projects for resolution
Monitor, evaluate and report progress against success criteria (defined by Business/Tech Leads) and project milestones
Provide regular updates and status reports to Head of Projects, Executive Sponsors, Business/Tech Leads and key collaborators on project progress, issues, risks, and dependencies
Maintain decision logs capturing what was decided, by whom (Business/Tech/PM), when, and why
Ensure governance processes are followed while maintaining agility and minimizing bureaucracy
Supporting scope discovery as requirements emerge in dynamic environments
Work with Business and Tech Leads to validate and prioritize emerging scope
Highlight scope overlaps, gaps, or conflicts and facilitate resolution
Communicate changes to relevant stakeholders and manage resistance effectively
Demonstrate adaptability to change project direction quickly as Business/Tech Leads adjust success criteria based on learnings
Oversee Knowledge Transfer and Capture processes from global high-cost locations to delivery centers
Coordinate go-live readiness validation with Business and Tech Leads
Facilitate "Go/No-Go" decisions by providing execution readiness assessment (Business/Tech Leads provide business/technical readiness sign-off)
Conduct post-project reviews to identify areas for improvement and share lessons learned
Support generating performance metrics of individual projects using KPIs
Requirements:
Bachelor's degree in Business, Operations, or related field
MBA preferred
External project management certification such as Agile/Scrum, Prince2, Six Sigma, CAPM/PMI or other project management certification
Certification or training in adaptive/agile methodologies highly valued
Overall, 8-12 years’ experience in Financial Services/BPOs/ITES Organizations or similar complex, matrix environments
Minimum 5 plus years of experience in managing projects independently in dynamic, fast-paced environments
Significant experience in global delivery/BPO industry preferably with multi-national/financial service businesses (US/EMEA-based or multi-geography experience strongly preferred)
Proficient in PowerPoint, Advanced Excel, Power BI, collaboration tools like SharePoint, MS Teams for efficient tracking and reporting
Experience with project management tools
IT experience helpful – basic understanding of Tech, App and Network infrastructure on business projects
Strong Project Management skills
expert in organizing, planning and executing large-scale projects from start through implementation
Understanding of Project & Transition Management frameworks, principles, procedures and best practices
High degree of adaptability and problem-solving skills to navigate complex and dynamic project environments.
Exceptional communication for cross-cultural stakeholder management.
Analytical mindset with expertise in data-driven decision-making.
What we offer:
Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday!
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location