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We are looking to recruit a Project Manager to join a growing software company specialising in AI-driven complaints management solutions. They are looking for an experienced Project Manager to lead the end-to-end delivery of software implementations for their clients. This is a client-facing role, where you’ll work closely with customers to understand requirements, coordinate internal technical teams, and ensure successful delivery of solutions. This role would suit someone with experience delivering CRM, contact centre or complaints management systems, particularly within regulated environments such as financial services.
Job Responsibility:
Lead the full lifecycle delivery of software implementation projects
Act as the primary point of contact for clients throughout delivery
Gather and translate business requirements into structured delivery plans
Coordinate internal teams including product, engineering and support
Manage project timelines, risks, issues and dependencies
Ensure projects are delivered on time, within scope and to a high standard
Support clients operating in regulated environments, ensuring compliance considerations are understood
Provide clear and regular updates to both internal and external stakeholders
Requirements:
Proven experience delivering software or SaaS implementation projects
Experience with CRM, contact centre or complaints management platforms
Strong background working in regulated environments (e.g. financial services, insurance, utilities)
Excellent stakeholder management and client-facing experience
Ability to manage multiple projects or workstreams simultaneously
Strong organisational and problem-solving skills
Nice to have:
Experience working within a fast-paced, growing technology business
Familiarity with customer experience or complaints handling processes