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The Project Manager is responsible for planning, coordinating, and ensuring successful completion of projects.
Job Responsibility:
Manages the day-to-day operational aspects of assigned projects
ensures that all projects are delivered on-time, within scope and within budget
Develops and implements project plans according to customer specifications
defines Scope of Work (SOW), goals, and deliverables
involves all relevant stakeholders to determine priorities, ensure technical feasibility, and manage progress
Manages timelines, risks, and deliverables according to scope
Establishes and coordinates project implementation schedule to include: Kick-off meeting, installations, training, database builds, shipping and billing schedules
Serves as primary Point of Contact (POC)
provides ongoing communication for customers, various teams, and stakeholders
Manages critical functions of operations management to improve quality, reduce costs, manage inventory, and ensure customer satisfaction
Prepares progress reports for stakeholders including issues encountered and resolutions
Determines the customers’ goals and needs, manages expectations accordingly
provides tools, resources, and ongoing support for successful, self-sufficient operation
Updates customer database to ensure accurate customer specific information
utilizes database for equipment, shipping, and correspondence information
Communicates with Distributors negotiating quotes
coordinates site visits, installations, and schedules according to scope of work
Supports various teams, including marketing, regional sales managers, product managers, and engineers, as needed
Prepares Bid Proposals, Request for Proposals (RFP) and other reports, as required
Recommends viable solutions for all platforms and process improvement for flawless execution of projects and guaranteed customer satisfaction
Reports and escalates issues to management, as needed
Performs other related duties as assigned by upper management
Updates job knowledge and maintains proficiency by attending conferences and participating in educational opportunities and professional organizations.
Requirements:
BS in Business Management, Marketing, or closely related field
relevant years’ experience will be considered in lieu of degree
Requires a consistent and dependable work history, ideally reflecting 3-5 years of tenure with each previous employer
Proficient with Microsoft Office, Excel, PowerPoint, and project software
Minimum of 3 years experience in Project Management or Account Management
Ability to represent Syntech with the highest level of behavior and integrity at all times
Protect the organization’s value by keeping information confidential
Ability to build strong relationships with trust, respect, and dependability
Clear communicator with excellent written and verbal communication skills
Detail and process-oriented
able to maintain accurate documentation
Solid organizational and time management skills
Proven ability to manage multiple projects at various stages involving cross-functional departments, stakeholders, customers, distributors, and vendors, ensuring success
Self-starter
able to work in a friendly, fast-paced environment with minimal supervision
Proven ability to successfully meet deadlines and complete workload assignments
Ability to develop and adapt creative solutions to unique projects
Willingness to travel up to 25% of the time.
Nice to have:
Contracting and Fleet Management experience
Marketing and Technical experience and/or aptitude
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