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The Project Manager will take overall responsibility for all Support & Project Services on multiple client accounts, some of which will have resources based on site. Being the first point of contact for the client, the Project Manager will work closely with the client to ensure total customer satisfaction. The Project Manager will also be responsible for ensuring the continued improvement and enhancement of the services to the client and maximising efficiency and profitability of the account.
Job Responsibility:
Act as primary interface between ONNEC and the client relating to all operational and financial matters
Overall responsibility for the financial and operational performance of contracts
Compile (and continuously develop) monthly financial reports and analyse and interpret for presentation to the Operations Manager and the Client
Compile (and continuously develop) monthly reports on status of all activities on site
Compile (and continuously develop) detailed reports on achievement of SLA’s
Ensure appropriate levels of resource are available at all times and that all resource members are fully aware of the requirements of the service to be delivered
Co-ordination of both internal and client meetings
Overall responsibility for the implementation and maintenance of the Onnec Group and the clients Health & Safety Policies across the campus
Overall responsibility for the implementation and maintenance of the Onnec Group and the Client’s Quality Assurance Policies across the campus
Overall responsibility for all deliverables (including documentation) conforming to the Onnec Group and the Client’s Quality Management System
Continually review and update all processes and procedures, update documentation and ensure compliance with at all times thereby to enhance quality, service and efficiency to benefit both Onnec Group and the Client
Act as line manager for all ONNEC employees allocated
Overall accountability for all actions of the ONNEC site team
Overall responsibility for the motivation and development of allocated employees
Overall responsibility for general Human Resource activities i.e. performance appraisals, holiday and sick leave etc
Act as mentor to allocated employees to develop knowledge and experience
Manage the Supply Chain for all Materials and Resources to ensure all services are delivered within agreed timescales
Requirements:
German or Swiss German speaking
Extensive Experience of Telecommunications Infrastructure Cabling
Experience of BAU Support in Office and/or Data Centre Environments
Supervisory/Management experience in Office and/or Data Centre Support
Experience of Service Measurement in an ITIL Environment
Experience of Financial and Operational Report Writing and Analysis
Proven ability to motivate and develop a team
Experience of delivering a service to contractual requirements
Nice to have:
Qualifications – ITIL, Prince 2, BICSi
What we offer:
Challenging, supportive and satisfying working environment
Commitment to equality, diversity and inclusion in the workplace