Project Manager

• Ensure the technical aspects of a client’s project align with their business objectives, and that the resulting solutions are robust, scalable, and efficient
• Manage several top tier clients
• Contribute to technical client workshops to understand and support their business automation goals
• Support pre-mandate and RFI/RFP requests, providing technical expertise to develop appropriate solutions and proposals
• Cultivate and nurture strong, trusted relationships with clients and third parties through open and proactive communication, demonstrating an understanding of their business needs and ensuring satisfaction with the onboarding process
• Communicate with stakeholders
• ensure effective internal and external communication with sharing of project status, risks, and issues
• Serve as liaison between Client Service and Sales, Coverage, Product, IT and Operation
• Manage a varied portfolio of complex, global integration projects, including piloting new products/services offered by GPS
• Drive project timelines to achieve optimal time to revenue, focusing on high revenue/strategic clients
• Simplify and challenge existing processes
• Contribute to continuous improvement initiatives to enhance our Net Promoter Score
• Provide feedback to the GPS Product and Client Connectivity teams on the competitive market landscape and client-specific requirements to help drive product enhancements and developments as appropriate.

• A strong understanding of Payment Types both for domestic and cross-border, and their underlying systems and processes
• A strong understanding of the various industry standard formats (including ISO20022), testing processes and methodologies
• Experience of successful project management, utilizing relevant tools and techniques to ensure consistent delivery and appropriate prioritization
• Strong experience of working in customer facing roles, tailoring solutions to various client sectors and delivering excellent customer service
• A track record of delivering significant change which improves business effectiveness and workflow improvement in sustainable ways
• Excellent communication and influencing skills, both verbal and written, with experience of adapting style and approach to the audience and message to be delivered to both customers and internal stakeholders
• Fluency in written and verbal English.

Cantonese and/or Mandarin speaking