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We are currently seeking a motivated and detail-oriented Project Manager to oversee and manage projects from initiation to delivery. The ideal candidate will have a strong background in managing projects, with the ability to ensure that all works are delivered to a superior standard, meet deadlines and exceed customer expectation.
Job Responsibility:
Deal with customer enquiries via phone and email and respond within 48hrs
All quotes and bookings to be inputted into REPS and confirmed to the customer within 48hrs of receipt (excluding weekends and bank holidays)
Manage all jobs in REPS where you are the Job Manager on a daily basis
Ensure WIP is accurate at all times and updated as and when jobs change
Liaise with the Permit & Licencing Officer for various council permission dependant on job requirements and within a timescale to meet council notice period
Actively chasing provisional jobs to ensure they are confirmed 24hrs prior to the start time where possible
Support Customer Service Manager by checking quotes for colleagues who are new to the business
Cover for other colleagues when on annual leave
Communicate with Customer Service Manager regularly, keeping them up to date with your workload and what is happening with your customers
Communicate frequently with clients to build strong relationships and rapport
When building the working relationship
advise if rates need to be looked at or deal with any complaints (and escalate if required)
If a customer communicates any potential new work, communicate this to the Customer Service Manager and Commercial Manager
Coach, mentor and provide support for new project managers within the team
Attend site or via a Teams meeting with customers and councils
Head up the major projects - if drawings need to be done, make sure you know what's going on at all times and head that project up
Be able to be self-sufficient
Demonstrates excellent knowledge of TM and the planning environment
Lead by example and demonstrate a “can do” attitude
Promote a positive and professional working environment at all times
Requirements:
Proven experience, preferably within a similar industry or role
Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships
Detail orientated with strong organisational skills and the ability to manage multiple projects simultaneously
Ability to work under pressure and tight deadlines
Sound knowledge of Microsoft packages (Outlook, Word, Excel)
What we offer:
Vitality Healthcare & Benefits scheme
Holidays increasing to 33 with long service (standard is 28 x days inc bank holidays)
Long Service Awards
Training and Development Opportunities
Death in Service Policy
Paid Wellbeing & Community Days
A company culture focused on our team, with our Wellbeing Committee ensuring our people come first