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We are looking for an experienced Project Manager to drive the end-to-end delivery of customer solutions across Elite’s portfolio of Cloud Communications, Unified Communications, Connectivity, and Contact Centre services. In this fast-paced role, you will oversee multiple customer projects from initiation through to completion, ensuring delivery against agreed scope, timelines, budgets, and quality expectations. You will build strong relationships across customers, suppliers, and internal teams, collaborating with cross-functional stakeholders to deliver seamless solutions and meaningful customer outcomes.
Job Responsibility
Manage projects from initiation through to successful completion and customer handover
Deliver projects within agreed scope, budget, timescales, and quality standards
Function as the primary customer contact throughout project delivery
Coordinate internal teams, suppliers, and third-party partners
Produce and maintain project plans, RAID logs, and project documentation
Manage project risks, issues, dependencies and change requests
Monitor project budgets, billing milestones, and commercial performance
Facilitate project meetings and provide regular stakeholder reporting
Ensure compliance with company processes, governance standards, and GDPR requirements
Contribute to continuous improvement initiatives across the PMO and wider delivery function
Requirements
Experience delivering customer-facing projects within a telecommunications, cloud communications, managed services, or technology solutions provider environment
Experience delivering Infrastructure, Connectivity, Cloud or Communications solutions
Proven ability to manage multiple concurrent projects of varying size and complexity
Experience collaborating with internal stakeholders, suppliers, and external customers
Experience managing project risks, issues, dependencies and change requests
Experience delivering projects against agreed budgets and deadlines
Strong stakeholder management and customer-facing communication skills
Ability to manage multiple concurrent customer projects in a dynamic delivery environment
PRINCE2 Foundation or Practitioner qualification
Agile or Scrum certification
Knowledge of Mitel, Zoom, 8×8, Microsoft Teams or Contact Centre platforms
Experience within a Telecommunications, UCaaS, CCaaS or Managed Services Provider environment
Understanding of SIP, WAN, LAN, SD-WAN, Connectivity and Cloud technologies
Experience supporting project governance within a PMO environment
What we offer
25 days holiday + bank holidays + 1 volunteering day
Your Birthday off
Hybrid working
Enhanced Maternity & Paternity Leave
Employee loyalty rewards
Accredited Investors in People organisation
Regular company events
Plenty of scope for progression and opportunities for training – technical and management