Project Manager

• Plan and manage implementation projects for dental practices and DSOs, ensuring smooth onboarding and clear milestones.
• Build strong relationships across customer stakeholders — from end users to executive sponsors — to support adoption, engagement, and transparency.
• Own project communication, coordinating timelines, expectations, and updates across internal teams and client contacts.
• Partner with Implementation Coordinators, Trainers, and Consultants to align on scope, delivery, and escalation handling.
• Track and manage project scope, timeline, risks, and financials using standardized tools and templates.
• Facilitate customer readiness activities, including kickoffs, check-ins, issue resolution, and go-live planning.
• Guide customers through organizational change and adoption planning to maximize solution uptake and long-term success.
• Document and escalate risks or blockers proactively, ensuring customer success and internal alignment.
• Contribute to the continuous improvement of onboarding tools, templates, and playbooks.

• 2-3 years of experience in project management, implementation, or customer onboarding in a SaaS environment (healthcare or professional services experience preferred)
• Strong interpersonal and relationship-building skills
• comfortable engaging directly with clients at all levels
• Demonstrated ability to effectively communicate and present information to stakeholders at all levels, including senior leadership and cross-functional teams.
• Proven ability to manage multiple projects simultaneously, with clear communication and attention to detail
• Solid understanding of project management principles: timeline, scope, risk, and financial tracking
• Experience working cross-functionally with onboarding, support, training, or product teams
• Excellent written and verbal communication skills

PMP or other relevant certification