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Project Manager

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MillenniumSoft Inc

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Location:
United States , San Diego

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

50.00 - 55.00 USD / Hour
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Job Description:

GCS (Global Customer Service) Readiness ensures the Implementation and Service and Support organizations are effectively prepared and ready for all new product and software releases. The Project Manager will support the GCS Readiness Senior Project managers with delivering readiness to GCS. Additionally, the Project Manager collaborates with numerous cross-functional stakeholders to drive readiness through planning, scheduling and execution of all deliverables within the scope of assigned projects.

Job Responsibility:

  • Lead multiple projects simultaneously using project management methodologies
  • Lead the development of project charters, plans, and schedules
  • manage project budgets, communication plans, project review meetings, and deliverables
  • Execute comprehensive readiness (Implementation and Support) plans
  • Identify and monitor key measures to ensure project success and prepare project status reports
  • Coordinate/facilitate/support all aspects of project management in regards to key organizational, process and technology change levers
  • Close collaboration with extended readiness teams to drive GCS readiness activities and processes
  • Solid understanding of and experience with risk management
  • Create presentations that provide succinct/concise recommendations to management team
  • Understand and articulate the project’s impact to its stakeholders
  • Partner with stakeholders on plans to manage the impact of a project
  • Must be willing and able to constructively challenge ideas
  • Ensure adoption of new processes and knowledge application
  • Draft communications and partner with Education Services team to drive timely and successful creation of training content
  • Simultaneously contribute to multiple product and process improvement projects led by others using technical skills
  • Gather requirements, define and document business processes/procedures using workflow modeling techniques
  • Analyze LCR quantitative and qualitative data and recommend insights and solutions
  • Use data insights, process knowledge and critical thinking to identify and validate readiness opportunities
  • Develop business cases for readiness approach to optimize customer experience
  • Efficient and effective use of matrixed resources
  • Lead and/or facilitate cross-functional meetings
  • take thorough meeting notes
  • Timely completion of internal company documentation and required training
  • Mentor colleagues on best practices for project management and process design
  • Perform other duties as assigned

Requirements:

  • Three to five years of experience minimum in project management
  • Previous readiness experience highly desired
  • Demonstrated strong matrix management skills
  • Managed/supported projects cross-functionally in an iterative, fast paced environment
  • Strong MS office skills particularly in advanced PowerPoint, Excel, and Visio
  • Strong analytical, problem-solving, verbal, listening and interpersonal skills
  • Excellent Verbal, Written and Communication Skills
  • Strong leadership, group facilitation, and project management skills
  • Strong business operations/business process knowledge/experience
  • Bachelor's degree or equivalent experience preferred

Nice to have:

  • Expert level knowledge of BD GPDS (Global Product Development System) or ability to become an expert
  • Technical background and project management experience related to bringing new products to market
  • Product release experience

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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