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You’ll turn signed deals into smooth, successful customer deliveries—bringing order to complexity and momentum to moving parts. Working closely with sales, delivery, product, and customer teams, you’ll lead multi-country SaaS implementations from kickoff to go-live (and the victory lap after).
Job Responsibility:
Lead, manage and maintain the end-to-end lifecycle of customer projects, including planning, timelines, milestones, resource allocation, dependencies, execution, and delivery, ensuring alignment with company objectives and successful project delivery
Drive the project scope and objectives, ensuring active involvement and alignment from all key stakeholders
Understand customer needs and expectations, ensuring that project deliverables meet these requirements and drive customer satisfaction
Ensure that projects are delivered on time, within the scope and within budget
managing project timeline, budget and scope changes
Define and manage a governance structure for internal and external team members
Coordinate cross-functional teams, ensuring effective collaboration and communication between stakeholders across different departments
Identify, assess, and mitigate project risks, and ensure project stability and successful delivery
Lead Steering Committee forums for projects to manage key decisions and steering
Coordinate stakeholders to manage project issues and escalations
Deliver projects following the Quinyx project methodology
Navigate and advise the customer on Change Management measures
Manage third-party collaboration
Leverage product knowledge to ensure the delivery of value by aligning project execution with business objectives
Support Sales in contributing to closing deals and ARR growth
Identify gaps and opportunities of existing customers for potential upsell and cross-sell
Requirements:
Extensive experience managing multi-country business software (SaaS) implementation projects, demonstrating a strong track record in leading complex, large-scale initiatives
Strong interest in and experience in implementing cloud-based software solutions
Extensive consulting experience in managing and driving projects
Be amazing at developing effective working relationships internally at a variety of levels, departments and geographies
Highly organised and analytical, with a talent for overcoming obstacles through innovative and adaptive problem-solving
Proactive self-starter with the ability to quickly grasp complex concepts
Work in our internal tools to keep track of your projects
What we offer:
Flexible work hours and a hybrid setup with at least 2 days from the office