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At hx, Project Management is more than running timelines and reporting progress, it’s about driving customer success, accelerating time-to-value, and being the bridge between ambitious clients and technology. What makes us stand out is the mix of depth and ambition: we understand the platform, build strong relationships with customers, and are constantly looking at how tools and AI can improve how we deliver. In this role, you’ll be at the heart of project delivery, owning customer projects end-to-end and working directly with insurers and internal teams to bring pricing models and integrations live. You’ll act as the main point of contact for customers, building trust and managing all aspects of delivery, while ensuring projects land successfully. Alongside delivery, you’ll also play a role in improving how we work as a team, whether that’s refining processes, introducing better ways of using tools, or helping create more consistent, scalable delivery across projects.
Job Responsibility:
Own customer projects end-to-end, managing timelines, stakeholders, risks, and outcomes, while acting as the primary point of contact and building strong, trusted relationships
Support customers in going live with hx Renew quickly and effectively, balancing pace with quality and ensuring delivery drives meaningful outcomes
Create and maintain clear, real-time views of project progress, including milestones, dependencies, risks, and status, surfacing issues early and keeping both customers and internal teams aligned
Define, use, and continuously improve core project management artefacts (e.g. plans, RAID logs, governance rhythms, handovers) so delivery is consistent, high-quality, and easy to follow
Apply AI and automation to improve how projects are run, from summarising workshops and generating updates to identifying risks and improving visibility across delivery
Translate customer needs into clear actions for Model Development, Technology, and Customer Engineering, ensuring alignment across teams and smooth execution
Contribute to improving how we deliver as a function, refining processes, templates, and ways of working to make delivery more scalable and effective over time
Requirements:
Delivered or contributed to projects in SaaS, technology, financial services, or consulting environments
Worked directly with stakeholders and adapted communication across technical and non-technical audiences