This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic Project Manager to join our Team. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change. The Project Manager will lead end-to-end delivery of AI-powered customer service bot solutions within contact center environments. This role involves managing cross-functional teams through all phases of the project lifecycle—from requirements gathering to post-production support—ensuring timely delivery, quality outcomes, and alignment with business goals.
Job Responsibility:
Lead end-to-end delivery of AI-powered customer service bot solutions within contact center environments
Lead project planning, execution, and delivery of AI agent solutions
Coordinate with stakeholders to define project scope, goals, and deliverables
Manage timelines, resources, budgets, and risks across multiple projects
Facilitate collaboration between engineering, data science, UX, and operations teams
Ensure compliance with technical and business requirements
Monitor and report on project progress, KPIs, and milestones, including project financials
Drive continuous improvement and post-deployment optimization
Requirements:
Proven experience managing AI or software development projects
Strong understanding of conversational AI, NLP, and contact center technologies
Excellent communication and stakeholder management skills
Ability to translate business needs into technical requirements
Experience with Agile/Scrum methodologies
Fluency in English
Spanish is a strong advantage
Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field
Master’s degree is a plus
PMP, PRINCE2, or equivalent project management certification