Project Manager

• Own the end-to-end delivery of customer-facing implementation projects, including project costing, planning, and management of risk and issues
• Actively managing the project plan, scope, timelines, budget and resource allocation
• Act as the key point of contact for customers through the implementation process ensuring plans and timelines are aligned
• Translating technically complex scope and requirements into delivery plans and keeping projects on track
• Keeping projects on track, owning the tracking, and presenting succinct reporting to senior stakeholders, automating where possible
• Leading status and project health updates
• Supporting resource allocation
• Confidence in facilitating workshops and leading meetings with key stakeholders
• Be responsible for the supporting documentation of business requirements, configuration, notes and actions
• Support continued profitability and growth within the Professional Services team and the wider business
• Identifying cross-sell and upsell opportunities for further growth within the customer base
• Upholding the quality of the deliverables owned by Clue by ensuring the right levels of documentation, sign off and testing before delivering to the customer
• Leading on continuous improvement of processes and documentation to support customers and internal team members
• Supporting product development by understanding and translating customer use cases, feedback and problems

• Experience in a customer-facing SaaS implementation project management role or similar
• Excellent track record with internal and external stakeholder management, delivering excellent customer service
• Demonstrable experience managing risks, issues and changes, finding appropriate solutions
• Experience using a CRM / Professional Services tools (advantageous if these are Salesforce / Asana)
• Confident working with senior stakeholders, understanding complex information and competing priorities
• Working with customers from public and private sector, from small to large scale matrixed organisations
• Experience of working in scale-up environment, self-motivated, and comfortable working at pace
• Navigating ambiguity, creating and improving processes to support efficiency, scalability and improvement
• Previous successful applications of project management methodologies

Beneficial: PRINCE 2 or similar qualification, domain experience, enterprise-level project management

• Share Options (EMI) scheme
• 25 days annual leave, plus flexible bank holidays and the opportunity to buy additional days
• Enhanced workplace Pension scheme - opt in salary sacrifice scheme
• Life Insurance (3x annual salary)
• Employee Assistance Programme (EAP) and workplace wellbeing initiatives
• Private Healthcare cash-back scheme
• Flexible working hours and location, open to part-time/ condensed hours
• Flexible benefits, such as: Cycle to Work, volunteer days/ opportunities and charity events
• Enhanced parental leave packages and enhanced sick pay
• Training and development opportunities
• Engagement and celebration activities– anniversaries, birthdays, team building, company-wide events