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The Project Manager acts as a crucial liaison between Selfridges’ internal creative teams, the Internal Brand Partnerships team, and external brand partners to ensure that all window collaborations are delivered seamlessly, safely, and to the highest creative and operational standards. This role manages communication across multiple teams, coordinates project requirements, and ensures all installations follow Selfridges’ creative, technical, and logistical expectations. The Project Manager brings strong production knowledge and an acute understanding of window processes, set design, and spatial planning.
Job Responsibility:
Serve as the primary windows contact for brand partners throughout the window booking and delivery process
Work closely with the Internal Brand Partnerships team to ensure a seamless approach to planning, communication, and project execution alongside the project coordinator and marketing managers
Liaise between brand partners and internal windows teams (Design, Production, Styling, VM, and Creative Vision) to clarify requirements and ensure deliverables are aligned
Attend weekly steering sessions focused on brand-led windows and brand marketing projects
Collate detailed feedback from internal stakeholders and communicate clearly back to brands
Track project timelines, booking schedules, and approval milestones to ensure flawless workflow
Provide strong production expertise to guide both brands and internal teams
Conduct site surveys with brand partners to assess feasibility, discuss installation methods, and answer technical questions
Advise on material choices, installation restrictions, spatial constraints, and H&S compliance
Review technical drawings and documents to ensure they meet Selfridges’ standards
Support installation logistics and remain on call during anti-social hours when required for installs, de-rigs, troubleshooting, or brand arrivals
Ensure all work adheres to Selfridges’ H&S policies, procedures, and risk management requirements
Work in partnership with: Set Design Manager (creative interpretation, feasibility), Production Manager (technical requirements, installation planning), Styling & Prop Manager (styling requirements, stock, mannequins), Internal Brand Partnerships team (strategic alignment and partner communication)
Coordinate internal conversations around creative feasibility, technical adjustments, and production constraints
Support the Windows Lead in providing regular project updates, risks, and recommendations
Ensure project documentation is accurate, accessible, and updated at every stage
Requirements:
Project management experience in retail, creative production, events, or set design
Strong understanding of windows production processes, spatial design, materials, and installation techniques
Experience managing clients, brand partners, or external suppliers
Background in visual merchandising, design coordination, or production management preferred
Strong production knowledge — fabrication, installation methods, safety, fabrication materials
Ability to understand and discuss technical drawings and production specifications
Proficiency in Microsoft Office and project management tools (e.g., Monday.com)
Confident documenting processes, reviewing technical documents, and writing clear feedback
Excellent communicator who builds positive relationships across internal teams and external partners
Calm and solutions-focused under pressure, especially during installations
Highly organised with strong attention to detail
Adaptable and comfortable working flexible or anti-social hours
Strong problem-solving ability, balancing creative ambition with operational feasibility
Collaborative, proactive, and aligned with Selfridges’ creative values