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Project Manager, WhatsApp Integrity Operations

Ireland, Dublin · Job Posted February 04, 2026
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Job Description

WhatsApp is a fast, simple and reliable way to communicate with anyone in the world. With over 2.5 billion users in 180 countries, WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. The Integrity Operations team at WhatsApp is dedicated to protecting users and society from harm on WhatsApp while being world-class on user privacy. We achieve this by providing subject matter expertise, establishing and maintaining efficient operations that yield accurate decisions and feedback to fuel continuous improvements. We are looking for a Project Manager to join our Integrity Operations team focused on user safety and the AI transformation of the safety operational space. In this role you will develop expertise in Human Exploitation (HEx) and drive the development and execution of operational strategies to detect, prevent, and mitigate HEx on WhatsApp, while leading the integration of AI technologies to enhance our operational performance.

Job Responsibility

  • Influence and execute the Human Exploitation strategy, driving cross-functional collaboration and ensuring the completion of the operations roadmap across product, policy, legal, and engineering
  • Maintain a continuous focus on driving operational improvements
  • Develop Human Exploitation expertise and an end-to-end understanding of how this harm affects our users, product, and community
  • Manage day-to-day operations and leverage AI tools and automation to increase operational effectiveness and efficiency
  • Effectively plan, manage, and execute complex projects from ideation to completion
  • Proactively analyze data and conduct root cause assessments to identify trends, opportunities, and anticipate future business needs
  • Be a subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and audits
  • Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary

Requirements

  • 3+ years of demonstrated experience delivering complex projects or process improvements
  • Experience operating in and delivering results in an ambiguous and goal-oriented environment
  • Experience working in, communicating with, and leading global cross-functional projects
  • Expertise in root cause analysis and generating actionable insights
  • Experience assessing, analyzing and resolving complex problems

Nice to have

  • Experience in Trust & Safety or Integrity Operations roles
  • Experience analyzing large datasets
  • Familiarity with AI/ML systems, automation, and GenAI annotation platforms
  • Familiarity with WhatsApp
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