Project Manager, Visual Merchandising Operations

• Partner with the sales team as the VM point of contact to ensure all gondola and retail updates are delivered on time and on budget
• Act as the main liaison with fixture vendors, leading weekly calls and coordinating between meetings to drive development progress and on-time execution
• Integrate and manage timelines across fixture vendors, sales, marketing, and creative teams to plan the global seasonal updates schedule
• Partner with Creative Operations and designers to review project scope, timelines, artwork reviews and approval process
• Input projects, tasks, and timelines into Asana and follow up regularly to ensure on-time execution
• Proactively keep cross-functional partners informed through meeting agendas and actionable recaps, while identifying potential risks early, communicating critical updates, and recommending solutions
• Manage the approvals process with manager and stakeholders
• Attend 1:1, team and cross-functional meetings as needed
• Oversee the display development process from planogramming through technical drawing review and prototype approval
• Create schematic planograms that consider product flow, design, and budget requirements
• Present planogram options to the team manager and senior leadership to secure approvals
• Develop creative briefs and kickoff decks outlining all required displays and graphics
• Review technical drawings with the manager and communicate revisions to vendors
• Assess prototypes and graphic samples to ensure high-quality design and execution
• Review instruction sheets and provide revisions as needed
• Evaluate materials and production processes to enhance quality or reduce costs
• Create Excel-based assortment sheets for each retailer update
• Maintain databases tracking door counts and merchandising inventory
• Prepare supporting documents, including presentation decks and budget materials
• Provide distribution lists and finalize graphic/display orders
• Oversee in-store repairs, replacements, new door openings, and installations
• Conduct store visits to assess ILIA display quality and monitor beauty industry trends
• Review vendor quotes to ensure costs align with budgets
• Contribute to the continuous improvement of processes to achieve operational excellence

• 6+ years of experience in visual merchandising operations and project management, ideally within the beauty industry and open-sell retail environments
• Proven understanding of merchandising timelines, display/print development and production processes
• Proven ability to manage multiple projects with agility, meeting deadlines while ensuring high-quality results
• Effectively communicates through proactive interaction and attentive follow-up
• Brings integrity, enthusiasm, and a growth mindset, and remains receptive to feedback to foster continuous learning and process improvement
• Thrives in a fast-paced, entrepreneurial environment
• Proficient in Asana, Excel, and Google Workspace (Sheets, Slides, Docs)

• Adobe Illustrator experience
• Experience managing vendor relationships
• Familiarity with display fabrication

Hybrid Work Model - Find your flow, working from home or from one of our offices