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This Contract to permanent position offers the opportunity to lead strategic initiatives focused on enhancing member engagement and operational efficiency. The ideal candidate will collaborate across departments to deliver impactful solutions while ensuring alignment with organizational goals.
Job Responsibility:
Act as the business lead for the phased development of the member engagement operational data platform, ensuring alignment with strategic needs and organizational priorities
Oversee project interdependencies, coordinating with vendors and partners to support seamless implementation phases
Represent and prioritize business use cases across teams, providing clear communication on rationale behind decisions to stakeholders
Design and implement future-focused consumer engagement enablement projects to advance strategic objectives
Collaborate with cross-functional teams to integrate data flow and ensure seamless operation across engagement platforms
Evaluate emerging tools, such as AI and personalization engines, for scalability and relevance to member engagement strategies
Support omni-channel communication orchestration and analytics platform integration to enhance member programs and initiatives
Partner with enterprise technology teams to scope, design, and manage the infrastructure for consumer engagement capabilities
Lead efforts to ensure operational data aligns with clinical, service, marketing, and analytics requirements
Monitor and report on project performance to drive measurable impacts and improvements
Requirements:
Proven expertise in Agile Scrum methodologies and practices
PMP Certification required
Extensive experience in IT project management, including infrastructure design and implementation
Strong ability to utilize Atlassian Jira for project tracking and collaboration
Excellent communication skills to coordinate across diverse teams and stakeholders
Demonstrated ability to manage complex projects with multiple interdependencies
Familiarity with advanced tools such as AI and personalization engines for strategic scalability
Solid understanding of omni-channel communication and data integration processes
What we offer:
medical, vision, dental, and life and disability insurance