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Project Manager - Service

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ATS Automation Tooling Systems Inc.

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Location:
United States , Lewis Center

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Project Manager - Service plans, executes, and supports the delivery of factory automation service projects, ranging from small reactive work to large, complex upgrades and retrofits. Accountable through assigned technical resources, this role leads projects from initial proposal support through execution, installation, financial performance, and customer satisfaction through the warranty period. Serving as the primary customer contact, the Project Manager - Service coordinates internal and field teams, manages technical information, and ensures projects are delivered safely, on schedule, within budget, and to quality expectations. This is a highly dynamic and fast-paced role requiring an agile leader who can manage multiple service projects with competing and shifting priorities.

Job Responsibility:

  • Plan, create, and own project schedules appropriate to scope, ranging from urgent reactive service work to detailed, multi-phase upgrade and retrofit projects
  • Develop, manage, and control project material and labor budgets across service engagements of varying size, urgency, and complexity
  • Review incoming purchase orders to ensure alignment with approved proposals, scope of work, assumptions, and commercial terms
  • Serve as the primary customer point of contact, managing communication, expectations, and issue resolution from project initiation through closeout
  • Lead and facilitate regular internal project team meetings
  • document and track actions, risks, and decisions
  • Lead customer-facing project meetings appropriate to project complexity
  • Coordinate and track engineering, design, and build activities using resource plans, schedules, and project controls
  • Manage project scope and contractual changes using documented Change Order Requests (COR's)
  • own all change orders for assigned projects
  • Create and maintain accurate project forecasts, including cost, margin, and schedule
  • Plan, coordinate, document, communicate, and obtain customer approval for Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) activities
  • Initiate customer invoices in alignment with contractual milestones and track billing progress
  • Collaborate with sales, applications and engineering teams to define mechanical scope of work
  • Adapt project management approach based on project size and urgency
  • Manage multiple concurrent service projects
  • Ensure execution in compliance with ATS quality standards, safety procedures, work instructions, and applicable company policies

Requirements:

  • A bachelor's degree in mechanical design, mechanical engineering or equivalent is preferred
  • A minimum of two years project management experience in a similar manufacturing environment is preferred
  • Must have a working knowledge of mechanical and controls aspects of factory automation systems
  • A working knowledge of PC based Microsoft applications for business is required
  • Must have ability to work with and communicate effectively with people at all levels of the organization
What we offer:
  • Flexible work schedules
  • employee events
  • free coffee beverages
  • employee referral program
  • safety shoe programs
  • competitive starting salaries
  • overtime pay eligibility
  • paid vacation
  • company paid short- and long-term disability and life insurance
  • comprehensive health benefits
  • 401K matching program
  • Employee Incentive Bonus program
  • optional Employee Share Purchase Program
  • tuition reimbursement programs
  • commitment to promoting from within

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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