Project Manager - Service Job at ATS Automation Tooling Systems Inc. (Lewis Center)

Job Description

The Project Manager - Service plans, executes, and supports the delivery of factory automation service projects, ranging from small reactive work to large, complex upgrades and retrofits. Accountable through assigned technical resources, this role leads projects from initial proposal support through execution, installation, financial performance, and customer satisfaction through the warranty period. Serving as the primary customer contact, the Project Manager - Service coordinates internal and field teams, manages technical information, and ensures projects are delivered safely, on schedule, within budget, and to quality expectations. This is a highly dynamic and fast-paced role requiring an agile leader who can manage multiple service projects with competing and shifting priorities.

Job Responsibility

Plan, create, and own project schedules appropriate to scope, ranging from urgent reactive service work to detailed, multi-phase upgrade and retrofit projects
Develop, manage, and control project material and labor budgets across service engagements of varying size, urgency, and complexity
Review incoming purchase orders to ensure alignment with approved proposals, scope of work, assumptions, and commercial terms
Serve as the primary customer point of contact, managing communication, expectations, and issue resolution from project initiation through closeout
Lead and facilitate regular internal project team meetings
document and track actions, risks, and decisions
Lead customer-facing project meetings appropriate to project complexity
Coordinate and track engineering, design, and build activities using resource plans, schedules, and project controls
Manage project scope and contractual changes using documented Change Order Requests (COR's)
own all change orders for assigned projects
Create and maintain accurate project forecasts, including cost, margin, and schedule
Plan, coordinate, document, communicate, and obtain customer approval for Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) activities
Initiate customer invoices in alignment with contractual milestones and track billing progress
Collaborate with sales, applications and engineering teams to define mechanical scope of work
Adapt project management approach based on project size and urgency
Manage multiple concurrent service projects
Ensure execution in compliance with ATS quality standards, safety procedures, work instructions, and applicable company policies

Requirements

A bachelor's degree in mechanical design, mechanical engineering or equivalent is preferred
A minimum of two years project management experience in a similar manufacturing environment is preferred
Must have a working knowledge of mechanical and controls aspects of factory automation systems
A working knowledge of PC based Microsoft applications for business is required
Must have ability to work with and communicate effectively with people at all levels of the organization

What we offer

Flexible work schedules
employee events
free coffee beverages
employee referral program
safety shoe programs
competitive starting salaries
overtime pay eligibility
paid vacation
company paid short- and long-term disability and life insurance
comprehensive health benefits
401K matching program
Employee Incentive Bonus program
optional Employee Share Purchase Program
tuition reimbursement programs
commitment to promoting from within

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