Project Manager - Service Desk Outsourcing Job at TRIA (London)

IT Service Delivery Manager

Sulzer is transforming its IT operating model to better meet business needs and ...

Location

Spain , Madrid

Salary:

Not provided

Sulzer

Expiration Date

Until further notice

Requirements

5+ years of experience in IT Service Delivery / Management roles, preferably in large organizations undergoing transformation
Demonstrated experience managing outsourced service desks, with a strong record in KPI management, continual improvement, shift left, and automation initiatives
Experience supporting or leading IT Service Delivery in organizations transitioning to new operating models
Record implementing and operating IT Service Management frameworks and processes, preferably in ServiceNow
ITIL certification or equivalent
Excellent customer service skills and the ability to collaborate effectively with various stakeholders
Ability to manage multiple tasks, projects, and priorities in a fast-paced, changing environment
Effective communication and people skills
Ability to work independently and as part of a team

Job Responsibility

Take full ownership of the outsourced global IT Service Desk, ensuring its effective operation and alignment with organizational goals
Manage and monitor Service Desk performance against defined KPIs and SLAs, using data-driven insights to identify trends, address gaps, and ensure high-quality service delivery
Lead and drive continual improvement initiatives for the Service Desk, including “shift left” strategies (moving resolution to lower support tiers or self-service) and the adoption of automation to increase efficiency and user satisfaction
Collaborate closely with outsourcing partners to ensure consistent service quality, proactive issue resolution, and alignment with transformation objectives
Analyze and monitor the effectiveness of IT Service Delivery and implement improvements as needed
Provide guidance and coordination with regional/local service managers, process owners, and all parties involved in IT support activities
Serve as the escalation point in case of major incidents or critical situations
Operate and enhance IT Services quality control processes and procedures
Ensure close collaboration with all IT stakeholders, especially Service Desk personnel
Ensure compliance with IT standards, policies, guidelines, and procedures, including disaster recovery and business continuity plans

What we offer

A competitive salary as well as participation in the variable remuneration system based on personal and financial objectives
Restaurant Tickets
Permanent contract
Accident insurance
Central workplace in Nuevos Ministerios

Fulltime

New

Networking Managed Services Engineer

Join a dynamic team as a Networking Managed Services Engineer, where you'll leve...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Deep technical skills in relevant networking functions and experience with various network management and monitoring tools (e.g., Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr/ISr routers, SecureCrT, LogicMonitor)
Advanced Managed Services experience with a solid track record in ticketing tools (preferably ServiceNow) and vendor management
Experience working on multiple large global enterprise client outsourcing projects
Exceptional proficiency in change management processes with the ability to plan, monitor and execute changes while identifying risks and mitigation strategies
Strong client service orientation and a passion for exceeding expectations
Excellent written and verbal communication skills to work effectively across cultures and social groups
Ability to maintain a positive outlook while working in a pressurized environment and adaptability to changing circumstances
Proven ability to work independently and collaboratively, often requiring long hours to meet urgent needs
Active listening skills to understand client requirements and create a positive client experience throughout their journey
A bachelor's degree in IT/Computing or an equivalent qualification

Job Responsibility

Ensure our clients' IT infrastructure and systems remain operational by managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems
Proactively review client requests, applying your technical process knowledge to provide nearly immediate and permanent resolutions within our service level agreements (SLAs)
Work independently, with direction from clients, stakeholders, team leads, or senior managers, to perform operational tasks and resolve escalated incidents and requests in a timely manner
Support clients on highly technical or complex issues, documenting resolution tasks, providing inputs for improving client infrastructure and sharing knowledge to empower other engineering teams
Actively identify, investigate, and analyse issues before they occur, ensuring all incidents are logged and relevant information is captured for immediate resolution
Provide high-level support for escalated incidents, troubleshoot, and manage tickets passed on from third-line engineers while documenting and sharing solutions
Interact with teams and clients to extend support and act as an emergency contact for critical issues
During shift handovers, highlight any key escalated open tickets and upcoming operational tasks, ensuring a seamless transition and continuous support
Contribute to optimization efforts by working with automation teams and developing diagnostic procedures for unique and complex client environments
Coach Service desk and Operations Center teams, guiding and offering technical expertise

What we offer

Workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive

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Voice Collaboration Managed Service Engineer

The Collaboration Managed Services Engineer(L4) is responsible for ensuring a ma...

Location

India

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
IP, VoIP, Session Border Controllers (SBCs), Carrier technology experience and certifications
CCIE Certification or equivalent
M365 Expert Certs
Advanced Managed Services experience
Strong knowledge of SIP, VoIP and Session Border Controllers (SBCs)
Experience of working with PSTN Telco Carriers
Advanced knowledge and experience in ticketing tools, preferably Service Now
Worked in multiple large Global Enterprise client outsourcing projects
Track record of effective shift left work management skills

Job Responsibility

Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature
Provides timely and consistent updates of tickets with resolution tasks performed
Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Provides forth level support to all escalated incidents, requests and identifies the root cause of incidents and problems
Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers
Communicates with other teams and clients for extending support
Acts as emergency support contact as needed, for critical client and business-impacting issues
Ensures that the shift handover process highlight any key escalated open tickets
Supports, tracks, and documents change implementation

Fulltime

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Resident Manager

Maintenance managers are responsible for an organization or facility's overall m...

Location

United States , Redmond

Salary:

Not provided

Associa

Expiration Date

Until further notice

Requirements

Knowledge of general maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
Knowledge of electrical and plumbing codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
Knowledge of HVAC, including codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
Knowledge of OSHA worksite and personal safety requirements
Knowledge of State or local governmental safety requirements
Professional communication skills (phone, interpersonal, written, verbal, etc.)
Professional customer service skills
Knowledge of company policies, procedures and forms
Time management and time critical prioritization skills
Self-motivated, proactive, detail oriented and a team player

Job Responsibility

Oversee and direct maintenance personnel, equipment installation, facilities equipment repair, and preventative maintenance
Inspect and evaluate physical plant, grounds, and related equipment
Coordinate with outside contractors to perform activities, repairs, preventive maintenance on building equipment, and building and grounds appearance
Purchase and manage all related maintenance supplies and plant equipment repair parts for all equipment in facility
Other duties as assigned

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Software Engineer

We are looking for a skilled Software Engineer to join our dynamic team in Brist...

Location

United States , Bristol

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience with Java and open-source technologies like Spring, Tomcat, MySQL, Kafka, Elastic Search, etc.
Exposure to cloud-based technologies such as AWS EC2, ECS, SQS, S3, Lambda, CloudFormation, etc.
Exposure to full lifecycle of application development, including best practices of unit testing, code reviews, documentation, etc.
Motivated self-starter with the ability to learn and adapt to new technologies
2+ years of relevant industry experience
Some experience in developing high volume, cached, fault tolerant, multi-threaded scalable systems
Strong analytical skills as well as solid capabilities for debugging and troubleshooting
Good communication skills and attention to detail
BA/BS Degree Comp Sci/IS or related field

Job Responsibility

Contribute to the development of high-performance systems and APIs that support sports data and content distribution across a variety of platforms
Collaborate with talented professionals to deliver innovative solutions that enhance user experiences and drive impactful results

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

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Administrative Assistant to DOF at Bangkok Marriott Hotel Sukhumvit, part of Mar...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification required

Job Responsibility

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures
Record, store, and/or analyze information using property software
Maintain accurate electronic spreadsheets for financial and accounting data
Complete period-end closing procedures and reports as specified
Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables
Access computerized financial information to answer general questions as well as those related to specific accounts
Generate finance/accounting reports from computer system as needed
Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers
Code documents according to company policies and procedures

Fulltime

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Yardperson

The position of Yardperson at our Cairns Branch is a key support role, responsib...

Location

Australia , Cairns

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

A current forklift & driver’s license (essential)
Experience loading and unloading including knowledge of load restraints desirable
A strong knowledge of and commitment to safety

Job Responsibility

Promote a Safety-First Culture
Load and unload equipment from vehicles using safe loading and unloading procedures
Perform general yard duties, including cleaning and re-fuelling of equipment, and facilities to ensure a safe and organised yard
Assist with basic service and repair of non-high-risk equipment in a workshop environment
Participate in branch stocktake activities as required

What we offer

Training and career progression pathways
Access to our employee discounts and benefits program
Purchased additional leave program
Employee discounts on equipment hire
Novated leasing and salary sacrifice

Fulltime

New

Branch Manager

As a Branch Manager at Coates Mt Isa, you’ll perform a highly valued and critica...

Location

Australia , Mount Isa

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

Strong leadership experience — you’ve managed people and know how to lift team performance
Experience in operational roles (equipment hire, trades, logistics, construction, warehousing, or retail a bonus)
Good commercial judgement and the ability to manage branch-level KPIs
Solid communication and basic tech skills — confident with systems, data, and people

Job Responsibility

Lead day-to-day branch operations, with a focus on safety, service and results
Set clear expectations and build accountability across the team
Build strong customer relationships and deliver solutions that meet site needs
Oversee P&L, fleet availability, utilisation and asset management
Make sure work is done safely and in line with our procedures

What we offer

Quarterly bonus plan
Fully maintained tool of trade motor vehicle
Assistance with relocation costs
Yearly retention bonus (2 years max)
Accommodation assistance
Development and career progression pathways
Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme

Fulltime

Project Manager - Service Desk Outsourcing

TRIA

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 26, 2026

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