Project Manager - Service Desk Outsourcing Job at TRIA (London)

IT Service Delivery Manager

Sulzer is transforming its IT operating model to better meet business needs and ...

Location

Spain , Madrid

Salary:

Not provided

Sulzer

Expiration Date

Until further notice

Requirements

5+ years of experience in IT Service Delivery / Management roles, preferably in large organizations undergoing transformation
Demonstrated experience managing outsourced service desks, with a strong record in KPI management, continual improvement, shift left, and automation initiatives
Experience supporting or leading IT Service Delivery in organizations transitioning to new operating models
Record implementing and operating IT Service Management frameworks and processes, preferably in ServiceNow
ITIL certification or equivalent
Excellent customer service skills and the ability to collaborate effectively with various stakeholders
Ability to manage multiple tasks, projects, and priorities in a fast-paced, changing environment
Effective communication and people skills
Ability to work independently and as part of a team

Job Responsibility

Take full ownership of the outsourced global IT Service Desk, ensuring its effective operation and alignment with organizational goals
Manage and monitor Service Desk performance against defined KPIs and SLAs, using data-driven insights to identify trends, address gaps, and ensure high-quality service delivery
Lead and drive continual improvement initiatives for the Service Desk, including “shift left” strategies (moving resolution to lower support tiers or self-service) and the adoption of automation to increase efficiency and user satisfaction
Collaborate closely with outsourcing partners to ensure consistent service quality, proactive issue resolution, and alignment with transformation objectives
Analyze and monitor the effectiveness of IT Service Delivery and implement improvements as needed
Provide guidance and coordination with regional/local service managers, process owners, and all parties involved in IT support activities
Serve as the escalation point in case of major incidents or critical situations
Operate and enhance IT Services quality control processes and procedures
Ensure close collaboration with all IT stakeholders, especially Service Desk personnel
Ensure compliance with IT standards, policies, guidelines, and procedures, including disaster recovery and business continuity plans

What we offer

A competitive salary as well as participation in the variable remuneration system based on personal and financial objectives
Restaurant Tickets
Permanent contract
Accident insurance
Central workplace in Nuevos Ministerios

Fulltime

New

Head of IT

Metropolitan Gaming is about more than the games or the buzz of the venue. It’s ...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Bachelor's degree in IT, Computer Science, or related field
8–10 years of progressive IT leadership experience
3–5 years in a senior IT management role
Experience in regulated or 24/7 operational environments
Experience of working with outsource service providers
Will be required to either hold or apply to be a PML holder
Collaborative, proactive, and customer-focused approach within a fast-paced environment
Excellent organisational, problem-solving, analytical, and critical thinking skills with the ability to prioritise and meet deadlines

Job Responsibility

Develop, communicate, and execute Metropolitan Gaming's technology strategy, ensuring alignment with the organisation's commercial objectives, operational priorities, and growth plans
Partner with Executive Leadership and business stakeholders to identify opportunities where technology can improve customer experience, operational efficiency, revenue generation, and regulatory compliance
Develop and manage the annual IT operating and capital expenditure budgets, ensuring effective allocation of resources and alignment with business priorities
Monitor and control IT expenditure, identifying opportunities for cost optimisation while maintaining service quality and operational resilience
Oversee all day-to-day IT operations across gaming venues, corporate offices, and remote locations
Ensure critical gaming systems operate within agreed operating levels, minimising downtime and business disruption
Establish and monitor service management processes, including Incident, Problem, Change, Configuration, and Asset Management
Oversee the management and support of casino gaming systems, gaming management platforms, electronic gaming machines, and related operational technologies
Support the implementation and optimisation of data analytics platforms to provide actionable business intelligence and customer insights
Develop and maintain a comprehensive cybersecurity strategy that protects business operations, customer information, financial assets, and gaming systems

What we offer

Discounts and perks across travel, retail, hospitality and wellbeing
Company pension scheme and life insurance cover
Discount on Food and non-alcoholic beverages across all venues
Season ticket loan and cycle to work scheme
Refer a friend bonus reward

Fulltime

Senior CAPPS Technical Program Manager (PeopleSoft/ERP)

We are seeking an experienced Senior CAPPS Technical Program Manager to lead and...

Location

United States , Austin

Salary:

Not provided

Dutech Systems

Expiration Date

Until further notice

Requirements

20+ years of experience supporting Texas state government agencies or public sector organizations
20+ years of experience supporting enterprise application systems and technical operations
10+ years of experience leading managed services providers and outsourced technical teams
10+ years of technical project management experience supporting CAPPS programs
Strong experience with PeopleSoft FSCM/HCM 9.2, PeopleTools, PeopleCode, Application Designer, SQL, PS Query, SQR, Application Engine, and Oracle databases
Extensive knowledge of SDLC, data integration, data quality, and IT security practices
Experience interpreting contracts and holding vendors accountable to service-level agreements
Strong executive communication, presentation, and stakeholder management skills
Experience with ITIL-based service management processes and service desk operations

Job Responsibility

Develop and manage strategic technology roadmaps aligned with business objectives and statewide initiatives
Lead technical project management activities supporting CAPPS programs and enterprise application systems
Oversee outsourced technical teams and Managed Service Providers, ensuring contractual compliance and service delivery excellence
Provide leadership for CAPPS Central production support and deployment activities serving numerous agencies and hub instances
Manage PeopleSoft FSCM/HCM 9.2 environments, including enhancements, upgrades, integrations, and production support
Ensure adherence to SDLC methodologies, IT security standards, and data quality best practices
Coordinate technical support, incident management, and IT service desk operations utilizing ITIL methodologies
Design and maintain enterprise reporting frameworks that support multi-tenant environments and agency self-service reporting
Prepare and deliver executive-level presentations, status reports, and strategic recommendations
Collaborate with stakeholders, vendors, and technical teams to ensure successful project execution and operational excellence

Fulltime

Senior CAPPS Technical Product Manager (PeopleSoft/ERP)

We are seeking a highly experienced Senior CAPPS Technical Product Manager to le...

Location

United States , Austin

Salary:

Not provided

Dutech Systems

Expiration Date

Until further notice

Requirements

12+ years of experience supporting Texas state government agencies or public sector organizations
12+ years of experience supporting CPA application systems and enterprise technologies
12+ years of experience creating and managing strategic technology roadmaps
10+ years of experience supporting CAPPS programs and enterprise application initiatives
10+ years of experience preparing and delivering executive-level presentations
10+ years of experience managing technical projects and cross-functional teams
10+ years of experience with vendor management and contract compliance
10+ years of experience with SDLC methodologies, data integration, and data quality management
10+ years of experience implementing IT security controls and governance practices
10+ years of hands-on experience with PeopleSoft FSCM/HCM 9.2, PeopleTools, PeopleCode, Application Designer, SQL, PS Query, SQR, Application Engine, and Oracle databases

Job Responsibility

Develop, manage, and execute strategic product and technology roadmaps for CAPPS and CPA-supported applications
Lead technical product management activities, ensuring alignment between business objectives and technology solutions
Support CAPPS Central production, deployment, and operational activities across multiple agencies and hub environments
Manage outsourced technical teams and Managed Service Providers, ensuring contractual compliance, performance, and service quality
Oversee enterprise application support, enhancements, upgrades, and operational initiatives
Administer and support PeopleSoft FSCM/HCM 9.2 environments and related technologies
Ensure compliance with IT security standards, controls, governance policies, and risk management practices
Manage user access governance and Segregation of Duties (SoD) controls within multi-tenant application environments
Lead technical project management efforts supporting CAPPS initiatives and enterprise programs
Collaborate with stakeholders to improve data integration, data quality, reporting, and operational efficiency

Global Expense Manager

This position is an integral part of Barclays’ increasing emphasis on maintainin...

Location

United States; United Kingdom , New York; London

Salary:

200000.00 - 300000.00 USD / Year

Barclays

Expiration Date

Until further notice

Requirements

Extensive experience of managing stakeholders directly & indirectly and across geographies & cultures, including presenting to senior leaders i.e. MD’s, Directors etc, supporting and providing robust challenging where appropriate
Experience of influencing and building effective relationships with a range of stakeholders at senior levels
Experience in providing informed opinion and being a trusted source on business / function’s policies and standards
Experience in a risk and control capacity of a major banking/financial services organization
Commercially astute, demonstrates a consultative, yet pragmatic approach with integrity to solving issues, focusing on areas of significance and value to the business
A strong understanding of T&E Cost and Control environment, including understanding the impact across people, process and technology

Job Responsibility

Global accountability in providing strategic objectives and management of the expense team to deliver the objectives
Engagement with senior management, business COOs and key stakeholders to understand and develop the appropriate processes to support their objectives eg. expense limits, approval matrix, corporate card limits, BYOD, etc
Provide oversight on the stakeholder engagement strategy and enforce execution by T&E team members against their respective senior and/or functional stakeholders
Manage the Service Support Desk for Expense & Corporate Card to provide user support across global time zones
Manage global corporate card program including creation of new accounts along side business expansion, coordinate data feed to the expense system, oversee day-to-day processes such as card issuing, closure and spend limit updates
Deliver best in class insights strategy to provide reliable, relevant and timely MI capability, enabling stakeholders to make informed decisions
Manage the external outsourced development team and drive a culture of continuous improvement in MI Pillar products and overall proposition to deliver accurate analytics which supports the businesses’ spend monitoring & control and a comprehensive self-serve reporting system. This includes supporting Tax, Compliance and other regulatory reporting which impacts the banks’ tax payments, retention of trading licences and avoidance of penalties/fines
Set annual global T&E Operating Budgets and engage with senior business stakeholders to interlock on annual cost recharges. Oversee commercial team to ensure vendor invoices are paid on time and in line with the set budget
Project lead on major T&E programme development and implementation eg. Structural Reform, OM Hierarchy Change, Fusion, E2E Concur global roll-out, etc
Drive annual and monthly Expense and MI supplier reviews ensuring delivery against agreed service levels are achieved at all times

What we offer

Excellent location
Focused on fitness
Caring for your health
Great places to eat

Fulltime

EUC Lead

Accountable for Metropolitan Gaming’s End-User Computing function to ensure secu...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Bachelor’s degree in IT, Computer Science, or equivalent experience
8+ years hands-on EUC experience
2+ years in a lead role
5+ years experience of managing outsourced partners
5 years’ experience leading technical teams and service providers
Strong knowledge of Microsoft 365, Windows 10/11, MacOS, AD/Azure AD
Strong knowledge of Endpoint management tools (Intune, SCCM, JAMF, Application Deployment Software)
Strong knowledge of VDI platforms (Citrix, VMware Horizon, Azure Virtual Desktop)
Strong knowledge of Endpoint security and compliance practices
Strong knowledge of Cloud Migrations

Job Responsibility

Lead EUC operations including accountability for device management, endpoints, VDI environments, M365 collaboration tools, and printing services across all venues
Oversee day-to-day service delivery, incident resolution, and escalation management for end-user devices and software
Manage asset lifecycle procurement, deployment, maintenance, replacement, disposal
Responsible for all EUC related strategic initiatives, engineering and projects
Maintain standards for endpoint configuration, security, patching, and software packaging
Manage endpoint management platforms (Intune, SCCM, Citrix, etc.)
Coordinate rollouts of OS updates, application deployments, and security patches
Optimize performance and availability for EUC tools and systems
Accountable for all teams-conferencing and AV facilities across all venues including hospitality areas
Ensure endpoint security compliance, encryption, MFA, antivirus, and vulnerability management is in place in accordance with security standards

What we offer

50% off food and beverages in all UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
Company Sick Pay
Company Pension
Life Assurance
Refer a friend incentive
Financial advice services
Employee health and wellbeing services
Virtual GP Services
Season Ticket Loans

Regional IT Administrator

The Regional Information Technology (IT) Administrator will be responsible for m...

Location

United States

Salary:

53944.50 - 72400.00 USD / Year

Stride, Inc.

Expiration Date

Until further notice

Requirements

Three (3) years of relevant experience
Experience with Microsoft 365 Admin Center, Intune, and Entra ID
Experience with Microsoft Windows 11 OS
Understanding and proficiency in computer networking
Understanding of and proficiency in computer hardware and software
Ability to work independently and with minimal supervision
Ability to travel approximately 20% of the time
Ability to support business productivity tools such as Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.)
Intermediate, practical ability to support end user use of business productivity tools such as Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.)
Proficiency in ability to support website navigation

Job Responsibility

Manage all aspects of schools’ network infrastructure, (servers, switches, firewalls, storage, etc.) to ensure devices remain current, supported, and performing to meet the demands of the schools
Manage vendor relationships for outsourced systems and services, e.g., security, remote backups, VOIP phone services, internet service providers, etc.
Perform software and hardware installation for both onsite employees and remote school staff
Maintain asset control for all school and corporate assets in the field, including managing lifecycle replacements of all IT assets, including certified destruction
Use a centralized inventory management system, responsible for maintaining an up-to-date, auditable inventory of all technology assets for assigned schools
Partner with school management and Stride finance to establish annual budgets and control technology costs
Complete all tickets escalated from the Stride IT Service Desk
Provide 24/7/365 on-call support when warranted
Perform troubleshooting and problem analysis for the purpose of diagnosing, repairing and/or replacing equipment
Report and escalate system issues to the Manager, Regional Technology as appropriate

What we offer

health benefits
retirement contributions
paid time off
eligible employees may receive a bonus

Fulltime

Voice Collaboration Managed Service Engineer

The Collaboration Managed Services Engineer(L4) is responsible for ensuring a ma...

Location

India

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
IP, VoIP, Session Border Controllers (SBCs), Carrier technology experience and certifications
CCIE Certification or equivalent
M365 Expert Certs
Advanced Managed Services experience
Strong knowledge of SIP, VoIP and Session Border Controllers (SBCs)
Experience of working with PSTN Telco Carriers
Advanced knowledge and experience in ticketing tools, preferably Service Now
Worked in multiple large Global Enterprise client outsourcing projects
Track record of effective shift left work management skills

Job Responsibility

Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature
Provides timely and consistent updates of tickets with resolution tasks performed
Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Provides forth level support to all escalated incidents, requests and identifies the root cause of incidents and problems
Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers
Communicates with other teams and clients for extending support
Acts as emergency support contact as needed, for critical client and business-impacting issues
Ensures that the shift handover process highlight any key escalated open tickets
Supports, tracks, and documents change implementation

Fulltime

Select Country

Project Manager - Service Desk Outsourcing

Job Description

Job Responsibility

Requirements

Looking for more opportunities?