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Under broad supervision, manages projects through full life cycle from project definition through implementation of project deliverables. Creates collaborative partnership with all internal and external team members to accomplish the deliverables. The Scrum Master Coach role for Georgia Department of Transportation (GDOT) IT Division includes facilitating and teaching IT Team Leads how to effectively run Scrum events, to reinforce GDOT-adopted Agile principles, to manage incidents continuously and effectively, to analyze and remove impediments, and how to guide teams in both the Scrum and Kanban frameworks to create productivity. This hybrid role requires strong facilitation and coaching skills to help Team Leads to empower groups to self-organize, use ticket tracking tools correctly, reinforce processes, and enhance collaboration while delivering value in alignment with IT leadership prioritization.
Job Responsibility:
Facilitate and teach IT Team Leads how to effectively run Scrum events
Reinforce GDOT-adopted Agile principles
Manage incidents continuously and effectively
Analyze and remove impediments
Guide teams in both the Scrum and Kanban frameworks to create productivity
Help Team Leads to empower groups to self-organize
Use ticket tracking tools correctly
Reinforce processes
Enhance collaboration while delivering value in alignment with IT leadership prioritization
Guide IT Team Leads in daily management of project and operational backlogs
Foster continuous progress on prioritized items
Teach IT Team leads to apply both Scrum and Kanban practices with reporting to optimize workflow efficiency
Facilitate events to foster IT Team Lead Scum and Accountability Training
Train and support IT Team Leads in leading Scrum events such as daily stand-ups, planning, sprint planning reviews, ticket tracking board clean-up activities, and retrospectives
Assist with ceremony refinement to promote best practices for items such as story writing and task prioritization and participation
Ensure that IT Team Lead become organized, informed, project tool proficient, and assess meetings to ensure relevant team members are present and informed of prioritization of their items ensure buy-in, alignment, and project success
Use daily observations to facilitate trainings, education, and documentation to reinforce all incorporated best practices to ensure team accountability, tracking of project/ticket progress, the awareness, acumen, and participation of IT Team Leads
Coach alongside IT Team Leads, with the intent of demonstration and training, to ensure that team members are well versed on both Scrum and Kanban principles and practices to foster self-organization and continuous improvement
Hold team leads accountable for working on items that align with IT leadership priority, which includes operational team supporting developer scrum team success
Train teams to be empowered to address issue, make recommendations, and manage incidents as a team working toward the same goal of success and remediation
In daily scenarios, using communication and project management tools, train IT Team Leads to manage incidents and to identify and remove blockers that hinder the teams’ progress
Identify when dependency analysis is necessary and incorporate that into a plan to handoff to GDOT IT to incorporate into their ceremonies
Collaborate with the Technical Leads and IT Management to train on keeping and maintaining a clear, prioritization-aligned, and well-managed product backlog
Facilitate continuous improvement through retrospectives and help teams implement actionable changes that are scheduled and are in a process where they will not be ignored
Redirect IT Team Leads to adhere to the chosen Scrum framework (Sprints for developers and Kanban for infrastructure/operations) best practices, including implementing and incorporating Kanban’s operational functionality that creates flexibility, WIP limits and the documentation of repeatable tasks that can be used to improve throughput
Coach Sprint Teams and Kanban Teams to work collaboratively to ensure communication to work toward an eventual successful incremental deployment
Focus on improving the team's overall effectiveness and ability to deliver high-quality products by documenting all training for IT Team Leads and best practices in a living Working Agreement for teams to refer to when there is ambiguity around team/team member roles and best practices
Requirements:
Agile Certifications Required (Scrum Master certified at minimum)
Strong knowledge of both Scrum and Kanban methodologies and their underlying principles
Excellent facilitation, coaching, and mentoring skills
Ability to analyze, identify, and resolve team impediments and conflicts
Experience in managing and prioritizing backlogs that align with IT Leadership priority
Strong communication skills to facilitate collaboration among team members, technical leads, architects, project managers, security team, and stakeholders
Understanding of how to apply Kanban's core principles, such as explicit workflow, visualizing work, and limiting work in progress
Understanding of how to apply Scrum Team best practices to ensure successful daily scrums, collaboration, alignment, risk analysis, and participation for ongoing team dynamics that facilitate successful iterative deployments
Servant leadership mindset, focusing on team needs and enabling them to be self-organizing
Proficient in Atlassian Suite (Jira, Confluence), ServiceNow (ITSM and Agile Modules), MS Teams, and Office365
Candidate must have at least 5 years’ experience working with Agile Teams