Project Manager/Scrum Master

• Facilitate all core Scrum ceremonies (Sprint Planning, Daily Standups, Sprint Reviews/Demos, Retrospectives, and Backlog Refinements) across multiple parallel delivery squads
• Partner tightly with Product Owners to optimize and refine the product backlog, ensuring clear, actionable items are ready for sprint execution
• Protect the development teams by proactively identifying, tracking, and removing complex technical and operational impediments
• Develop detailed, cross-team project plans, establish delivery milestones, map out multi-project dependencies, and manage tight deadlines
• Monitor progress, conduct rigorous risk assessments, execute mitigation strategies, and adjust roadmaps dynamically as priorities shift
• Adhere strictly to the enterprise DMO (Delivery Management Office) best practices, maintaining required artifacts and documentation throughout the delivery lifecycle
• Act as the primary technical delivery liaison, communicating key performance metrics (velocity, burn-up/down, delivery risks) to both business and tech executives
• Coordinate interactions between the core software squads and cross-functional enterprise partners, including Change Management, Infrastructure, Cyber Security, Architecture, Database Administrators (DBAs), and Offshore Support teams
• Drive a culture of continuous improvement by utilizing data and metrics to optimize team delivery velocity and efficiency

• Minimum 5+ years of proven experience operating as a Certified Scrum Master (CSM or equivalent) within a large enterprise environment
• Demonstrated prior experience acting in a Lead, Project Manager, or Program Management capacity, handling timelines, budgets, and project governance tools
• Previous experience working within the Retail or E-commerce sector is considered a significant asset, particularly with selling systems, loyalty programs, or checkout/POS flows
• Highly knowledgeable and proficient in Jira, Confluence, and adjacent Agile metric tracking and dashboard tools
• Expert, deep-dive knowledge of Agile Principles, the Scrum framework, and Kanban execution
• Superior relationship-building, servant leadership, negotiation, and stakeholder facilitation skills. Ability to work seamlessly in a corporate setting with virtual teams (requiring video collaboration)

Previous experience working within the Retail or E-commerce sector is considered a significant asset, particularly with selling systems, loyalty programs, or checkout/POS flows

• High-Impact Portfolio: Drive complex, multi-million-dollar programs that directly impact core transactional systems (POS, COM, E-commerce) for a leading household retail brand
• Dual Leadership Scope: Blend your passion for Agile coaching with structural program management, managing cross-team milestones, risks, and Delivery Management Office (DMO) governance
• Long-Term Contract Stability: Secure a solid 9-month engagement stretching through the busy peak retail seasons
• Vibrant Agile Community: Participate directly in the enterprise's internal Agile community meetups to share best practices, collaborate with peer coaches, and continuously improve delivery frameworks