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Project Manager/Scrum Master

Canada, North York 45.27 - 48.51 USD / Hour · Job Posted June 01, 2026
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Job Description

Our client, is seeking an experienced, high-caliber Scrum Master with strong Program/Project Management skills to oversee a portfolio of large-scale, high-visibility technology initiatives. This year, the organization is launching multiple overlapping programs with complex cross-team dependencies. These initiatives span critical retail domains, including Pricing strategies, Pro Customer Services, and Customer Loyalty, crossing over all major selling channels (Point of Sale/POS, Customer Order Management/COM, and E-commerce platforms). This is a hybrid, hands-on role where you will combine classic Agile servant leadership with rigorous project management governance to ensure successful, on-time delivery. Duration: 9-Month Contract (Running until the end of January 2027). Hours: 40 hours per week (Occasional overnight or weekend work may be required to support critical project deployments). Location: Hybrid (Based out of the Greater Toronto Area/GTA, with a requirement to work from the Toronto office once a month, scaling up to once a week depending on project demands).

Job Responsibility

  • Facilitate all core Scrum ceremonies (Sprint Planning, Daily Standups, Sprint Reviews/Demos, Retrospectives, and Backlog Refinements) across multiple parallel delivery squads
  • Partner tightly with Product Owners to optimize and refine the product backlog, ensuring clear, actionable items are ready for sprint execution
  • Protect the development teams by proactively identifying, tracking, and removing complex technical and operational impediments
  • Develop detailed, cross-team project plans, establish delivery milestones, map out multi-project dependencies, and manage tight deadlines
  • Monitor progress, conduct rigorous risk assessments, execute mitigation strategies, and adjust roadmaps dynamically as priorities shift
  • Adhere strictly to the enterprise DMO (Delivery Management Office) best practices, maintaining required artifacts and documentation throughout the delivery lifecycle
  • Act as the primary technical delivery liaison, communicating key performance metrics (velocity, burn-up/down, delivery risks) to both business and tech executives
  • Coordinate interactions between the core software squads and cross-functional enterprise partners, including Change Management, Infrastructure, Cyber Security, Architecture, Database Administrators (DBAs), and Offshore Support teams
  • Drive a culture of continuous improvement by utilizing data and metrics to optimize team delivery velocity and efficiency

Requirements

  • Minimum 5+ years of proven experience operating as a Certified Scrum Master (CSM or equivalent) within a large enterprise environment
  • Demonstrated prior experience acting in a Lead, Project Manager, or Program Management capacity, handling timelines, budgets, and project governance tools
  • Previous experience working within the Retail or E-commerce sector is considered a significant asset, particularly with selling systems, loyalty programs, or checkout/POS flows
  • Highly knowledgeable and proficient in Jira, Confluence, and adjacent Agile metric tracking and dashboard tools
  • Expert, deep-dive knowledge of Agile Principles, the Scrum framework, and Kanban execution
  • Superior relationship-building, servant leadership, negotiation, and stakeholder facilitation skills. Ability to work seamlessly in a corporate setting with virtual teams (requiring video collaboration)

Nice to have

Previous experience working within the Retail or E-commerce sector is considered a significant asset, particularly with selling systems, loyalty programs, or checkout/POS flows

What we offer

  • High-Impact Portfolio: Drive complex, multi-million-dollar programs that directly impact core transactional systems (POS, COM, E-commerce) for a leading household retail brand
  • Dual Leadership Scope: Blend your passion for Agile coaching with structural program management, managing cross-team milestones, risks, and Delivery Management Office (DMO) governance
  • Long-Term Contract Stability: Secure a solid 9-month engagement stretching through the busy peak retail seasons
  • Vibrant Agile Community: Participate directly in the enterprise's internal Agile community meetups to share best practices, collaborate with peer coaches, and continuously improve delivery frameworks

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