Job Description
Every day, people engage Meta’s Family of Apps to connect with friends and family, discover what’s going on in the world, interact with businesses, find potential customers, and build community. Meta’s Problem Integrity Operations (PIO) team exists to help them. PIO teams drive the operational protocols to scale our enforcement of the community standards to our community of three billion+ people. The team owns the operational health and design of key workflows and metrics and identifies and drives improvements in those aligned to core metrics. Team members are subject matter experts in the abuse areas they support and leverage this to maintain an overall picture of the roadmap for the abuse area. Each problem-focused team drives these efforts in service of our overall Integrity objectives in close partnership with a large cross-functional team. On these teams, you will have the opportunity to directly protect the safety of the Meta community by leading a team responsible for building protocol, strategies, and operations to reduce the prevalence of harmful content and users on our platforms. The Scripted Actor Operations Team within PIO focuses specifically on minimizing bad experiences for users and harm to society due to scripted, automated, and coordinated inauthentic behavior carried out by bad actors. We strive to protect legitimacy and build a respectful community by surfacing user insights, scaling workflows, and operationalizing measurement, detection, and enforcement. As a Project Manager on this team, you will develop in-depth experience of the scripted behavior problem space and work directly with a team of contractors, being accountable for the quality of their authority review. You will analyze patterns of activity and investigate trends to help enforce Meta’s policies, as well as organize cross-functional teams to take action in order to educate and protect the Meta community. You will work alongside Product Managers, Policy Experts, Risk Teams, Market Experts, UX Researchers, Data Scientists, and Engineers to proactively identify and lead strategic projects targeting improvements to on-platform content quality. As a Project Manager in a rapidly maturing field, you will identify areas for process improvement, help us intelligently scale our operations by optimizing and automating processes, and solve complex problems by applying insights to help meet tomorrow’s challenges.
