Project Manager - Recovery Services

• Managing, motivating, supporting and developing the staff team, leading by example, to ensure service users and stakeholders receive an excellent service
• Overseeing and supervising staff caseloads, supporting professional recording and task completion via the IMS system
• Assisting the staff team to drive direct outcomes for service users in-line with contractual requirements
• Ensuring the safe and effective delivery of services, including risk assessment, safety planning, and the safeguarding of adults
• Promoting the safety, security and welfare of both staff and service users whilst on shift
• Overseeing security and compliance requirements associated with managing a large HMO
• Managing the staff rotas ensuring consistency of staffing levels at all times
• Committing to being part of the on-site services on-call team / out of hours rota one week per month
• Holding responsibility for the effective management, recording and submission of incidents at the project
• Monitoring and driving service performance in line with KPIs, ensuring accurate recording, data quality, and timely reporting
• Leading on quality assurance processes, including audits of support plans, risk assessments, and case management systems
• Using performance data to identify trends, inform service improvements, and address any areas of underperformance
• Acting as the safeguarding lead within the service, ensuring effective risk management, safety planning, and partnership working with relevant agencies
• Managing and responding to high-risk incidents, ensuring appropriate escalation, recording, and organisational learning
• Representing the service at multi-agency meetings (e.g. safeguarding, MARAC, MDTs) where required
• Supporting service users to progress through the Recovery Pathway, working closely with partner services to enable appropriate and timely move-on
• Contributing to the ongoing development of the service, ensuring delivery remains aligned with best practice and emerging needs
• Building and maintaining effective relationships with commissioners, partners, and local stakeholders
• Providing regular supervision, reflective practice, and performance management to staff, ensuring high standards of delivery

• A minimum of 2 years management / supervisory experience in a similar setting (Essential)
• NVQ Level 3 or above in Health & Social Care (Essential)
• Management qualification / currently working towards completion of - NVQ Level 5 in Leadership and Management or equivalent (Essential)
• Demonstrable experience of effectively managing, leading, motivating and inspiring staff (Essential)
• A minimum of 3 years’ experience in a similar post supporting females such as floating support /outreach services, hostel provision, domestic violence refuge or a residential setting (Essential)
• Experience of case work (Essential)
• Driver with access to own vehicle (Essential)
• Relevant experience of the IMS system, MainStay system, or a similar Capita platform (Desirable)
• Knowledge and experience of the Property Pool Plus system (Essential)
• Relevant knowledge and experience of working with women in addiction, domestic violence situations, and/or have offending complex backgrounds (Essential)
• Current working knowledge of the barriers facing women individuals (Essential)
• Relevant knowledge and experience of working with the following client groups: substance misuse, street workers
• mental health
• domestic violence
• refugee status and multiple complex needs and homelessness (Essential)
• Experience of managing a large HMO (Essential)
• Knowledge and understanding of promoting Health & Safety in the Workplace, and in HMO’s
• Knowledge and understanding of Safeguarding procedures and legislation within statutory and non-statutory services
• Previous experience of multi-agency working
• Experience of managing high-risk or complex incidents within a supported accommodation or similar setting (Essential)
• Strong working knowledge of safeguarding processes and multi-agency working, including involvement in formal safeguarding procedures (Essential)
• Experience of monitoring service performance and working towards KPIs or contractual targets (Essential)

Relevant experience of the IMS system, MainStay system, or a similar Capita platform