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Chat3D Logo Chat3D · IT - Software Development

Project Manager - Professional Services (Enterprise Digital Enablement Program)

United States, New York Employment contract · Job Posted May 05, 2026
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Job Description

We’re hiring a Project Manager to support a multi-year enterprise digital transformation program with one of our largest U.S. customers. This role sits at the intersection of consulting, program delivery, SaaS implementation, and enterprise stakeholder management. You’ll orchestrate cross-BU workstreams, steer delivery, and ensure that InsideBoard AI’s platform (KPIs, Coaching Plans, IRON AI, Success Widgets, activation flows) lands successfully across 65+ business units and 5,500+ advisors. You’ll engage directly with senior business owners across CX, Learning, Operations, and CRM transformation teams — while working closely with InsideBoard’s product, data, engineering, and advisory squads. It’s a high-visibility, high-impact role at the heart of one of the most ambitious digital enablement transformations in the U.S.

Job Responsibility

  • Own the end-to-end delivery plan across multiple business units.
  • Drive sprint planning, dependencies, timelines, and risk management.
  • Translate requirements into clear implementation tasks (KPIs, workflows, Success Widgets, coaching templates, IRON AI use cases).
  • Align functional, technical, data, and product stakeholders on scope and delivery expectations.
  • Ensure a consistent operating model across all business units and workstreams.
  • Serve as the main point of contact for enterprise leaders, program managers, and operational stakeholders.
  • Prepare and lead SteerCos, governance sessions, BU syncs, and enablement workshops.
  • Build crisp, executive-ready materials (roadmaps, dashboards, progress summaries).
  • Maintain strong communication and alignment across a complex stakeholder landscape.
  • Bring structure, clarity, and best practices to a fast-moving enterprise program.
  • Advise business owners on activation strategy, KPI design, coaching flows, and operational change.
  • Identify gaps and propose actionable solutions to accelerate adoption and performance.
  • Champion InsideBoard’s value and guide stakeholders on leveraging the platform to its full potential.
  • Ensure configurations and deliverables meet requirements and follow governance guidelines.
  • Track adoption, usage, and value realization
  • escalate risks before they become issues.
  • Support run-phase operations (activation strategy, quarterly coaching cycles, content updates).
  • Maintain high delivery standards in a dynamic, multi-BU program.

Requirements

  • 4–7+ years in consulting, SaaS delivery, digital transformation, or enterprise program management.
  • Strong customer-facing presence with experience managing senior stakeholders.
  • Proven ability to drive delivery in a complex enterprise environment.
  • Excellent project management skills — planning, risk management, documentation, governance.
  • Strong communication, executive storytelling, and meeting facilitation skills.
  • Experience with CRM platforms (Salesforce, Dynamics, ServiceNow, or similar).

Nice to have

  • Experience in enablement, customer experience, or operational performance programs.
  • Background in analytics, KPIs, or coaching frameworks.
  • Experience with AI-driven platforms or digital adoption technologies.
  • Experience in large-scale contact center, retail, automotive, or field service operations.
  • Bilingual (French/English) is a bonus.

What we offer

  • unlimited paid time off
  • Sick Days: 10 per year
  • Health Benefits: a dedicated allowance to choose the best option for your health.
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