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Project Manager, Plusnet (In-House Creative Agency)

United Kingdom, London · Job Posted January 20, 2026
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Job Description

This role offers an opportunity to be part of BT Group’s new in house agency initiative as we bring the development of BT Group’s brand creative work into the organisation. As we transition creative delivery in house, we’re building new processes, workflows and collaborative ways of working that will shape how campaigns and content are created and delivered going forward. You’ll lead the in-housing of one of our key brands, Plusnet, managing complex workstreams and senior stakeholders, while helping to shape the broader in-house agency model. Your leadership will ensure we deliver with clarity, creativity, and impact. As Project Manager for Plusnet, you'll be responsible for the operational delivery of creative projects, ensuring work flows smoothly through the in-house agency from brief to delivery while maintaining timelines, budgets, and quality standards.

Job Responsibility

  • Manage the end-to-end delivery of assigned creative projects, ensuring they meet deadlines, budget, and quality requirements
  • Create and maintain detailed project plans, timelines, and schedules using agency workflow tools
  • Coordinate resources across creative, design, production, and account teams to ensure efficient project flow
  • Track project progress and proactively identify risks, dependencies, and potential delays
  • Work with the Principal Creative Operations Manager to allocate appropriate resources to projects based on skills, availability, and workload
  • Brief creative and production teams clearly on project requirements, timelines, and deliverables
  • Monitor team capacity and workload, coordinating schedules across multiple projects to optimise resource utilisation
  • Manage project finances end to end, ensuring accurate cost tracking, timely processing of POs and invoices, and proactive escalation of any budget risks
  • Keep projects on track by maintaining clear documentation, updating systems, and proactively communicating status, timelines, and issues to stakeholders
  • Ensure smooth, consistent project delivery by maintaining agency processes, improving workflows, and keeping all project documentation organized and up to standard
  • Manage end to end production with external partners—coordinating suppliers, freelancers, and agencies to deliver high quality, technically accurate assets on time and on budget across all channels
  • Ensure all creative deliverables meet brand, legal, and technical standards by managing quality checks, approvals, and final file accuracy from start to finish

Requirements

  • Strong experience in project management, traffic management, or production coordination within creative agencies or marketing teams
  • Proven track record of successfully delivering multiple projects on time and within budget
  • Experience using project management and workflow tools with a background coordinating resource across creative teams
  • Experience managing suppliers and production processes
  • Demonstrable ability to work in fast-paced environments with competing priorities

Nice to have

  • Experience in in-house agencies or brand-side marketing teams
  • Background in telecommunications, technology, or large B2C organizations
  • Familiarity with agile project management methodologies
  • Experience with creative production across multiple channels and an understanding of creative briefing and approval processes
  • Formal project management training or certification

What we offer

  • Annual on target bonus 10% (based on both personal and company performance)
  • BT Pension scheme
  • minimum 5% employee contribution, BT contribution 10%
  • 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service
  • 2 weeks carer’s leave
  • From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
  • Life Assurance (4 x life cover pay)
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
  • My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
  • Discounted EE TV including TNT Sport and the NOW Entertainment membership
  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc
  • Volunteering days so you can give back to your local community
  • Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’
  • 24/7 private virtual GP appointments for UK colleagues
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