CrawlJobs Logo

Project Manager, Plusnet (In-House Creative Agency)

plus.net Logo

Plusnet

Location Icon

Location:
United Kingdom , London

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

This role offers an opportunity to be part of BT Group’s new in house agency initiative as we bring the development of BT Group’s brand creative work into the organisation. As we transition creative delivery in house, we’re building new processes, workflows and collaborative ways of working that will shape how campaigns and content are created and delivered going forward. You’ll lead the in-housing of one of our key brands, Plusnet, managing complex workstreams and senior stakeholders, while helping to shape the broader in-house agency model. Your leadership will ensure we deliver with clarity, creativity, and impact. As Project Manager for Plusnet, you'll be responsible for the operational delivery of creative projects, ensuring work flows smoothly through the in-house agency from brief to delivery while maintaining timelines, budgets, and quality standards.

Job Responsibility:

  • Manage the end-to-end delivery of assigned creative projects, ensuring they meet deadlines, budget, and quality requirements
  • Create and maintain detailed project plans, timelines, and schedules using agency workflow tools
  • Coordinate resources across creative, design, production, and account teams to ensure efficient project flow
  • Track project progress and proactively identify risks, dependencies, and potential delays
  • Work with the Principal Creative Operations Manager to allocate appropriate resources to projects based on skills, availability, and workload
  • Brief creative and production teams clearly on project requirements, timelines, and deliverables
  • Monitor team capacity and workload, coordinating schedules across multiple projects to optimise resource utilisation
  • Manage project finances end to end, ensuring accurate cost tracking, timely processing of POs and invoices, and proactive escalation of any budget risks
  • Keep projects on track by maintaining clear documentation, updating systems, and proactively communicating status, timelines, and issues to stakeholders
  • Ensure smooth, consistent project delivery by maintaining agency processes, improving workflows, and keeping all project documentation organized and up to standard
  • Manage end to end production with external partners—coordinating suppliers, freelancers, and agencies to deliver high quality, technically accurate assets on time and on budget across all channels
  • Ensure all creative deliverables meet brand, legal, and technical standards by managing quality checks, approvals, and final file accuracy from start to finish

Requirements:

  • Strong experience in project management, traffic management, or production coordination within creative agencies or marketing teams
  • Proven track record of successfully delivering multiple projects on time and within budget
  • Experience using project management and workflow tools with a background coordinating resource across creative teams
  • Experience managing suppliers and production processes
  • Demonstrable ability to work in fast-paced environments with competing priorities

Nice to have:

  • Experience in in-house agencies or brand-side marketing teams
  • Background in telecommunications, technology, or large B2C organizations
  • Familiarity with agile project management methodologies
  • Experience with creative production across multiple channels and an understanding of creative briefing and approval processes
  • Formal project management training or certification
What we offer:
  • Annual on target bonus 10% (based on both personal and company performance)
  • BT Pension scheme
  • minimum 5% employee contribution, BT contribution 10%
  • 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service
  • 2 weeks carer’s leave
  • From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
  • Life Assurance (4 x life cover pay)
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
  • My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
  • Discounted EE TV including TNT Sport and the NOW Entertainment membership
  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc
  • Volunteering days so you can give back to your local community
  • Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’
  • 24/7 private virtual GP appointments for UK colleagues

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Project Manager, Plusnet (In-House Creative Agency)

New

Industrial cleaner

Hi! Ready to keep the Dutch railways running smoothly? As an industrial cleaner ...
Location
Location
Netherlands , Berkel-Enschot
Salary
Salary:
19.52 EUR / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
February 22, 2027
Flip Icon
Requirements
Requirements
  • You are fluent in English or Dutch
  • You are handy with tools and enjoy taking parts apart to test them
  • You're okay with working with sanitary waste products
  • You hold a VCA certificate or are willing to obtain one from us
  • You're able to lift weights up to 25 kilos
Job Responsibility
Job Responsibility
  • Disassembling sanitary components
  • Working according to work descriptions
  • Working with liquids
  • Checking components and assessing whether replacement or repair is necessary
  • Other tasks
What we offer
What we offer
  • Travel expenses of € 0.23 per km
  • Day shift: 08:00 - 16:30
  • Lunch that's also kind to your wallet
  • Holiday pay, vacation days & pension scheme
  • development opportunities
  • Fulltime
Read More
Arrow Right
New

Food Technology Technician

The Engine Room of Innovation: Become Our Next Food Technology Technician. Behin...
Location
Location
United Kingdom , Thamesmead, Erith
Salary
Salary:
14.00 - 16.00 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
March 14, 2026
Flip Icon
Requirements
Requirements
  • Eligibility to work in the UK
  • Enhanced Child DBS on the update service
  • Experience in a food preparation, laboratory, or school technician environment
  • Knowledge of Health & Safety and Food Hygiene regulations (HACCP)
  • Ability to provide 2 professional references
  • Strong organisational skills and attention to detail
Job Responsibility
Job Responsibility
  • Prepare and organise ingredients and equipment for daily practical lessons and exams
  • Maintain high standards of hygiene and safety within the food rooms, including deep cleaning and stock rotation
  • Assist students and teachers during practical sessions, providing technical guidance where needed
  • Manage department budgets, ordering supplies, and maintaining relationships with local suppliers
  • Perform routine safety checks on kitchen appliances and specialised food technology machinery
What we offer
What we offer
  • Modern, high-spec work environment
  • Supportive leadership and department team
  • Excellent work-life balance (Term-time focus)
  • Competitive pay rates, weekly pay
  • Dedicated consultancy to find the right job
  • Refer and earn up to £300 in shopping vouchers
!
Read More
Arrow Right
New

On-site bilingual customer service agent

Are you a bilingual communicator who thrives in a role that balances people skil...
Location
Location
Canada , Winnipeg
Salary
Salary:
19.50 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
April 30, 2026
Flip Icon
Requirements
Requirements
  • Bilingualism: High-level fluency in French and English (verbal and written) is mandatory
  • Precision: An "eagle eye" for detail
  • you take pride in the accuracy of your data entry
  • Versatility: The ability to multitask in a fast-paced environment while maintaining a high standard of work
  • Reliability: A strong work ethic and the ability to work fully on-site at our Winnipeg office
  • Tech Literacy: Comfortable navigating multiple software systems and quick to learn new tools
Job Responsibility
Job Responsibility
  • Communication: Handle inbound and outbound calls in both French and English with clarity and professionalism
  • Technical Accuracy: Perform detailed offline data entry, ensuring 100% accuracy in our records
  • Problem Solving: Assess customer needs, provide solutions, and manage inquiries or complaints with a positive attitude
  • Multitasking: Seamlessly pivot between active call queues and critical documentation tasks
What we offer
What we offer
  • Competitive Pay: $19.50 per hour to start
  • Consistent Schedule: Guaranteed daytime hours (Mon–Fri) with your weekends free
  • Collaborative Culture: Work in a supportive, on-site environment where team synergy is a priority
  • Career Growth: Opportunities for professional development within a dynamic, growing setting
  • Fulltime
Read More
Arrow Right
New

Customer Service Representative

We are looking for a dynamic and enthusiastic individual to fill the role of Cus...
Location
Location
Canada , Montreal
Salary
Salary:
22.00 - 26.00 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
April 30, 2026
Flip Icon
Requirements
Requirements
  • Strong communication and customer service skills
  • Proficiency in standard office software
  • Bilingualism (French and English) is required to serve clients outside of Quebec
  • Experience in a call center environment is an asset, but training will be provided
Job Responsibility
Job Responsibility
  • Handle approximately 180 calls per day
  • Identify customer needs and transfer them to the appropriate department
  • Effectively use digital tools (Outlook, Teams, virtual phone systems)
  • Contribute to a positive and collaborative work environment
What we offer
What we offer
  • Work within a dynamic team environment
  • Easily accessible by public transit
  • Excellent opportunities for growth within a reputable company
  • Fulltime
Read More
Arrow Right
New

Customer Service Representative

We are looking for motivated professionals who are passionate about customer ser...
Location
Location
Canada , Montréal
Salary
Salary:
22.00 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
May 02, 2026
Flip Icon
Requirements
Requirements
  • Experience in a call center setting
  • Fluency in spoken and written English & Spanish
  • Strong attention to detail, analytical prowess, and problem-solving abilities, coupled with a customer-centric mindset
  • Exceptional communication, negotiation, and persuasion skills
  • Min of 2 years of customer service experience, preferably with query/support queue management
Job Responsibility
Job Responsibility
  • Manage daily tasks, including phone calls, chats, queries, escalations, and debt collections
  • Provide exceptional customer experiences in English, Spanish ...
  • Building and managing relationships with international clients
  • Responsibilities include handling communication and queries, managing documentation, and resolving disputes
  • Escalating unresolved customer issues to meet their requirements within specified timeframes
  • Collaborating with colleagues globally to improve collections processes and customer satisfaction
What we offer
What we offer
  • Professional environment with an opportunity to work for an international company
  • Flexibility to work from home with a hybrid model (3 days in-office, 2 days remote)
  • Enjoy a stimulating, supportive, and inclusive work environment
  • Fulltime
Read More
Arrow Right
New

Supply Chain Assistant

Working closely with the Supply Manager, you will be the engine room of our proc...
Location
Location
United Kingdom , Halesowen
Salary
Salary:
26500.00 - 28000.00 GBP / Year
https://www.randstad.com Logo
Randstad
Expiration Date
April 03, 2026
Flip Icon
Requirements
Requirements
  • Proven experience in a strong administrative role
  • Supply Chain experience is a major plus
  • High level of attention to detail and accuracy
  • Ability to work efficiently within an office-based team
  • Reliable, consistent, and self-motivated
Job Responsibility
Job Responsibility
  • Data Analysis & Forecasting: Use trends and lead times to calculate stock requirements
  • Order Management: Raise and process purchase orders via our ERP system and track them through to receipt
  • Supplier Liaison: Be the point of contact for UK suppliers-resolving price discrepancies, confirming delivery dates, and coordinating collections
  • Reporting: Produce weekly reports for our Sales Agents and keep arrival dates updated for accurate budget and stock tracking
  • Record Keeping: Maintain meticulous supply chain records and assist the Supply Manager with ad-hoc projects
What we offer
What we offer
  • 2:00 pm finish every Friday
  • Company that invests in its people
  • Hard work is noticed and rewarded with progression
  • Fulltime
Read More
Arrow Right
New

Bilingual customer service agent

We are partnering with a premier North American business solutions provider to h...
Location
Location
Canada , Winnipeg
Salary
Salary:
19.50 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
April 29, 2026
Flip Icon
Requirements
Requirements
  • Mandatory 5/5 fluency in both French and English (verbal and written)
  • 1+ years of experience in a phone-based customer service or call center environment
  • An eagle eye for data accuracy and the ability to pass rigorous data-entry testing
  • Advanced computer skills, fast/accurate typing, and the ability to navigate multiple software systems simultaneously
  • A strong work ethic and the ability to work fully on-site at the Winnipeg office location
Job Responsibility
Job Responsibility
  • Handle inbound and outbound calls in both French and English with clarity and professionalism
  • Perform detailed offline data entry, ensuring 100% accuracy in our records
  • Assess customer needs, provide solutions, and manage inquiries or complaints with a positive attitude
  • Seamlessly pivot between active call queues and critical documentation tasks
What we offer
What we offer
  • Path to Permanency: High likelihood of transitioning from contract to a permanent career role
  • Diverse Portfolio: Gain experience supporting a variety of meaningful campaigns ranging from national non-profits and food banks to major telecommunications and international medical relief organizations
  • Supportive Culture: Work in a team-centric environment where on-site synergy and professional development are prioritized
  • Work-Life Balance: No evening or weekend shifts required
  • Fulltime
Read More
Arrow Right
New

Bilingual customer service agent

We are partnering with a premier North American business solutions provider to h...
Location
Location
Canada , Winnipeg
Salary
Salary:
19.50 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
May 02, 2026
Flip Icon
Requirements
Requirements
  • Mandatory 5/5 fluency in both French and English (verbal and written)
  • 1+ years of experience in a phone-based customer service or call center environment
  • An eagle eye for data accuracy and the ability to pass rigorous data-entry testing
  • Advanced computer skills, fast/accurate typing, and the ability to navigate multiple software systems simultaneously
  • A strong work ethic and the ability to work fully on-site at the Winnipeg office location
  • Eligibility to work FULL-TIME and LONG-TERM in Canada
  • Fully available to work Monday–Friday, 8:00 AM – 4:00 PM
  • No issues completing a standard criminal background check
Job Responsibility
Job Responsibility
  • Handle inbound and outbound calls in both French and English with clarity and professionalism
  • Perform detailed offline data entry, ensuring 100% accuracy in our records
  • Assess customer needs, provide solutions, and manage inquiries or complaints with a positive attitude
  • Seamlessly pivot between active call queues and critical documentation tasks
What we offer
What we offer
  • Path to Permanency: High likelihood of transitioning from contract to a permanent career role
  • Diverse Portfolio: Gain experience supporting a variety of meaningful campaigns ranging from national non-profits and food banks to major telecommunications and international medical relief organizations
  • Supportive Culture: Work in a team-centric environment where on-site synergy and professional development are prioritized
  • Work-Life Balance: No evening or weekend shifts required
  • Fulltime
Read More
Arrow Right