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Project Manager, Platform Delivery

United Kingdom, Bristol · Job Posted February 20, 2026
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Job Description

You'll lead the end-to-end delivery of our platform to customers, serving as the primary point of contact during onboarding and implementation. This customer-facing role requires you to guide clients through their journey while coordinating internal teams—customer success, engineering, data, and design—to ensure successful, timely delivery. Reporting to the Head of Product & Delivery, you'll balance customer needs with internal execution, turning complex implementations into smooth experiences.

Job Responsibility

  • Own the customer onboarding experience, serving as the external face of delivery and building strong client relationships from kickoff through go-live
  • Translate customer requirements into actionable plans for engineering and design teams
  • Develop and manage project plans that align cross-functional efforts and keep implementations on track
  • Identify risks early and drive solutions before they impact timelines or customer satisfaction
  • Proactively unblock stalled initiatives by finding creative solutions, escalating when needed, and rallying the right people to keep momentum
  • Coordinate technical delivery including customizations and data integrations
  • Establish delivery KPIs and continuously improve processes
  • Lead status meetings and report progress to senior leadership

Requirements

  • Based in Bristol, UK
  • flexibility for US hours when needed
  • 5+ years project management experience, preferably in SaaS
  • Strong customer-facing skills with proven ability to manage external stakeholders and communicate technical concepts clearly
  • Track record managing complex, cross-functional projects
  • Proactive problem-solver who takes ownership, doesn't wait for issues to escalate, and finds creative ways around obstacles
  • Ability to manage multiple concurrent projects and priorities, adapting quickly to shifting resource constraints and team availability
  • Understanding of software development lifecycles and data engineering
  • Proficiency in Agile/Scrum methodologies and Jira
  • Ability to lead through influence across diverse teams

Nice to have

  • Experience in commercial real estate (CRE) or property management
  • Background in accounting or financial systems

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