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You'll lead the end-to-end delivery of our platform to customers, serving as the primary point of contact during onboarding and implementation. This customer-facing role requires you to guide clients through their journey while coordinating internal teams—customer success, engineering, data, and design—to ensure successful, timely delivery. Reporting to the Head of Product & Delivery, you'll balance customer needs with internal execution, turning complex implementations into smooth experiences.
Job Responsibility:
Own the customer onboarding experience, serving as the external face of delivery and building strong client relationships from kickoff through go-live
Translate customer requirements into actionable plans for engineering and design teams
Develop and manage project plans that align cross-functional efforts and keep implementations on track
Identify risks early and drive solutions before they impact timelines or customer satisfaction
Proactively unblock stalled initiatives by finding creative solutions, escalating when needed, and rallying the right people to keep momentum
Coordinate technical delivery including customizations and data integrations
Establish delivery KPIs and continuously improve processes
Lead status meetings and report progress to senior leadership
Requirements:
Based in Bristol, UK
flexibility for US hours when needed
5+ years project management experience, preferably in SaaS
Strong customer-facing skills with proven ability to manage external stakeholders and communicate technical concepts clearly
Track record managing complex, cross-functional projects
Proactive problem-solver who takes ownership, doesn't wait for issues to escalate, and finds creative ways around obstacles
Ability to manage multiple concurrent projects and priorities, adapting quickly to shifting resource constraints and team availability
Understanding of software development lifecycles and data engineering
Proficiency in Agile/Scrum methodologies and Jira
Ability to lead through influence across diverse teams
Nice to have:
Experience in commercial real estate (CRE) or property management