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ABOUT THE JOB: Ensure end-to-end accountability of Digital Manufacturing services (MES, ERP, Scheduling, and related domains). Monitor service performance in line with agreed SLAs and operational objectives. Track KPIs, incident trends, and service health indicators. Prepare and present service performance reports to stakeholders. Contribute to incident management processes, root cause analysis, and corrective action follow-up. Lead continuous improvement initiatives focused on service optimization and simplification. Identify automation and AI-driven improvement opportunities. Coordinate with cross-functional teams including Manufacturing, IT, Quality, and external partners. Support vendor management and governance routines. Ensure compliance with regulatory and quality standards applicable to manufacturing environments. Maintain up-to-date service documentation and operational procedures.
Job Responsibility:
Ensure end-to-end accountability of Digital Manufacturing services (MES, ERP, Scheduling, and related domains)
Monitor service performance in line with agreed SLAs and operational objectives
Track KPIs, incident trends, and service health indicators
Prepare and present service performance reports to stakeholders
Contribute to incident management processes, root cause analysis, and corrective action follow-up
Lead continuous improvement initiatives focused on service optimization and simplification
Identify automation and AI-driven improvement opportunities
Coordinate with cross-functional teams including Manufacturing, IT, Quality, and external partners
Support vendor management and governance routines
Ensure compliance with regulatory and quality standards applicable to manufacturing environments
Maintain up-to-date service documentation and operational procedures
Requirements:
Master’s degree in Engineering, Information Technology, or a related field
Proven experience within the pharmaceutical or life sciences industry (mandatory)
Strong knowledge of GMP requirements and regulated manufacturing environments
Experience in IT Service Management (ITIL knowledge preferred)
Strong understanding of MES systems and manufacturing IT applications
Familiarity with ERP systems in industrial or pharmaceutical contexts
Experience in digital manufacturing or Industry 4.0 environments
Strong analytical, stakeholder management, and communication skills
Ability to work in an international and multicultural environment
What we offer:
Global Diversity: Be part of an international team of 110+ nationalities
Trust and Growth: 70% of our leaders starting at entry-level
Continuous Learning: internal Academy and over 250 training modules
Vibrant Culture: afterworks, networking events
Meaningful Impact: CSR initiatives, including the WeCare Together program