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Project Manager Job Summary: The Rural Health Transformation Program – E-Consult Project Manager will provide strategic leadership and operational oversight for Tennessee’s EConsult Program, a statewide initiative supported by a fiveyear federal award through the Rural Health Transformation Program. The EConsult Program facilitates providertoprovider communication to improve timely access to specialty care for rural and underserved communities. In this role, the Program Manager will manage program planning, implementation, evaluation, and stakeholder engagement to ensure the successful expansion and sustainability of EConsult services across the state. Responsibilities include coordinating with clinical partners, health systems, technology vendors, and rural providers; overseeing program performance, data reporting, and compliance with federal grant requirements; advancing provider adoption; and supporting quality improvement initiatives that strengthen care coordination and reduce access barriers. The ideal candidate will bring strong public health program management experience, knowledge of clinical workflows and health technology, and the ability to build collaborative relationships across diverse sectors. This position plays a key role in driving innovation in rural health delivery and improving equity in access to specialty care. This is a hybrid position requiring onsite attendance at least 1–2 days per month, with additional days as needed. Some instate travel is required. Candidates must reside in or be willing to relocate to Tennessee. This position is funded through the Rural Health Transformation Program for the next 5 years.
Job Responsibility
Lead statewide strategy for EConsult adoption to expand access to specialty care in rural and underserved communities
Set program goals, KPIs, and success metrics (e.g., turnaround time, consult volume, avoided referrals, provider satisfaction, equity measures)
Develop sustainability pathways beyond the 5year grant (e.g., reimbursement strategies, payer engagement, valuebased care alignment, legislative support)
Manage federal grant requirements under the Rural Health Transformation Program, including work plans, performance reports, and compliance deliverables
Oversee budgeting and fiscal stewardship, ensuring timely procurement, contract administration, and audit readiness
Maintain regulatory compliance (HIPAA, 42 CFR Part 2 as applicable, state privacy/security requirements, and federal reporting standards)
Coordinate with specialty hubs (health systems, academic centers) to define service lines, turnaround standards, and escalation pathways
Develop clinical protocols for appropriateness criteria, triage, documentation, and followup care coordination
Implement change management and practice transformation methods to drive adoption and reduce burden on providers
Develop training curricula for clinicians, care coordinators, and administrative staff
Provide handson technical assistance to rural providers, including onboarding, workflow optimization, and troubleshooting
Build a statewide network of clinical champions to accelerate adoption and peertopeer learning
Create toolkits and job aids (ordering guides, consult templates, billing guidance, privacy FAQs)
Establish a robust data strategy for performance monitoring, equity tracking, outcomes measurement, and continuous quality improvement (CQI)
Produce quarterly and annual reports for federal funders and leadership, translating analytics into actionable recommendations
Conduct program evaluations (process, outcome, and costavoidance analyses) and disseminate findings to stakeholders
Develop and execute communications plans (provider outreach, rural community education, success stories, dashboards)
Present program updates to executive leadership, boards, legislative bodies, and community forums
Create marketing and awareness materials tailored to rural providers and specialty partners
Requirements
Ability to lead complex, multiyear public health programs with clear vision and strategic direction
Strong project management skills, including planning, and milestone tracking
Excellent written and verbal communication skills, including the ability to translate complex information for diverse audiences
Strong facilitation and consensusbuilding abilities across health systems, rural clinics, community partners, and government agencies
Ability to lead stakeholder engagement efforts and maintain positive, trustbased relationships
Skilled in presenting program outcomes, policy updates, and strategic recommendations to leadership and external partners
Understanding of public health systems, primary care, specialty care workflows, and rural healthcare delivery
Knowledge of telehealth, care coordination models, and technologyenabled clinical services
Ability to analyze and optimize clinical workflows for EConsult implementation
Familiarity with interoperability standards (e.g., FHIR, HL7), EHR functionality, and health information exchange
Strong customerservice orientation for supporting clinicians and rural providers
Ability to manage sensitive situations with diplomacy and professionalism
Commitment to equity, and improving health outcomes for underserved communities
Graduation from an accredited college or university with a bachelor's degree in public health, health administration, healthcare management, nursing, public policy, business administration, information systems, or a related field AND demonstrated experience (typically 3–5 years) in public health program management, healthcare operations, clinical program coordination, or management of healthtechnology initiatives OR a master’s degree in public health (MPH), health administration (MHA), public policy, or a related discipline is preferred and may substitute for some experience requirements, and demonstrated experience (typically 2–5 years or more) in public health program management, healthcare operations, clinical program coordination, or management of healthtechnology initiatives
Experience leading multistakeholder projects involving health systems, rural clinics, or community-based organizations
Background in grant-funded program administration, including reporting, budgeting, compliance, and federal or state program requirements
Experience with telehealth, specialty care coordination, or technologyenabled providertoprovider services is strongly preferred
Experience working in or with rural or underserved populations is highly desirable
Excellent interpersonal and communication skills, attention to detail and multi-tasking skills, and be able to work under pressure
Knowledge of Microsoft Office Suite and other applications as needed
Nice to have
Experience with telehealth, specialty care coordination, or technologyenabled providertoprovider services is strongly preferred
Experience working in or with rural or underserved populations is highly desirable