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New Home Star Logo New Home Star · IT - Software Development

Project Manager, HubSpot & CRM Operations

United States, Chicago Employment contract 60000.00 - 70000.00 USD / Year · Job Posted June 10, 2026
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Job Description

As our Agency team continues to scale HubSpot implementations and CRM strategy for home builder partners nationwide, New Home Star is adding a dedicated Project Manager, HubSpot & CRM Operations to drive operational excellence across all CRM-related initiatives. This is not a traditional client-facing sales role. Instead, this position sits at the intersection of strategy, execution, and accountability, ensuring our CRM implementations are delivered on time, within scope, and with exceptional operational precision. If you thrive in structured environments, love building order from complexity, and understand that CRM technology is both a revenue engine and an operational backbone, this role is for you.

Job Responsibility

  • Own and manage all HubSpot implementations from kickoff through go-live for home builder clients
  • Develop and manage detailed implementation timelines, milestones, and cross-functional dependencies
  • Ensure on-time, on-budget delivery across concurrent CRM initiatives
  • Serve as the primary internal point of coordination between strategy, execution, and technical teams
  • Lead internal traffic management and intake meetings to prioritize initiatives and allocate resources effectively
  • Monitor workload distribution and flag capacity risks early
  • Administer and oversee our HubSpot ticketing and support system
  • Track and manage billable hours, scope changes, and resourcing alignment
  • Support quoting and scoping for CRM projects and enhancements
  • Coordinate CRM growth-plan initiatives to ensure alignment with broader client objectives
  • Oversee CRM-related client communications, including status updates, milestones, and next steps
  • Prepare and distribute weekly and monthly internal status reports
  • Proactively identify and escalate risks, bottlenecks, and scope creep

Requirements

  • 5+ years of project management experience, ideally within CRM, SaaS, digital agency, or marketing operations environments
  • Direct experience managing HubSpot implementations strongly preferred
  • Strong understanding of CRM systems, workflows, automation, and reporting
  • Proven ability to manage multiple concurrent initiatives with precision
  • Experience tracking scope, billable hours, and resource allocation
  • Exceptional communication and organizational skills
  • Highly proactive mindset with strong accountability
  • Tech-Savvy: Proficiency in MS Office Suite, Google platform, and AI-driven tools is a plus
  • Education: Bachelor's degree or higher preferred
  • Must be able to work traditional business hours operating in Central Time
  • Candidates must be legally authorized to work in the United States at the time of application and throughout employment

Nice to have

Proficiency in MS Office Suite, Google platform, and AI-driven tools

What we offer

  • Bi-annual bonus opportunities
  • Medical, dental, vision
  • 401(k) with match
  • Paid time off
  • Volunteer opportunities
  • Professional development budget
  • Remote flexibility
  • Optional collaboration space at our Elmhurst, IL office
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