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Robert Bosch Sp. z o.o. Logo Robert Bosch Sp. z o.o. · IT - Administration

Project Manager Global AMS

Poland, Warszawa Employment contract · Job Posted June 30, 2025
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Job Description

For the next 2 years we are seeking a dynamic and experienced Project Manager to lead a Global Application Management Services (AMS) engagement, involving Non-SAP applications. The ideal candidate will possess deep experience in project delivery, stakeholder engagement, SLA governance, team management, and change request (CR) lifecycle oversight in a global support environment.

Job Responsibility

  • Own the end-to-end delivery and governance of AMS support and enhancement services across Non-SAP technologies
  • Act as the primary liaison between client stakeholders and internal delivery teams to ensure seamless operations and issue resolution
  • Manage the project plan, scope, resource allocation, risk mitigation, and delivery milestones
  • Monitor and ensure adherence to SLAs, KPIs, and ITIL-based best practices
  • Oversee the full lifecycle of Change Requests (CRs) including impact analysis, prioritization, scheduling, and deployment
  • Drive incident, problem, and service request management processes using tools like ServiceNow, Jira, or Remedy
  • Collaborate with cross-functional teams including development, Basis, QA, and infrastructure to ensure timely and high-quality delivery
  • Facilitate regular status reviews, stakeholder meetings, and reporting (weekly/monthly dashboards)
  • Proactively manage risks, dependencies, and escalations, ensuring minimal disruption to business operations
  • Mentor and lead onsite/offshore teams
  • support team productivity and engagement

Requirements

  • 5-7 years of experience in IT project management, including at least 2-3 years in AMS delivery or support environments
  • Proven track record of managing Non-SAP application portfolios, CRs, and incident resolution within SLA-driven models
  • Strong understanding of ITSM frameworks (e.g., ITIL) and global support models
  • Proficiency in project management tools and reporting dashboards
  • Exceptional communication, client engagement, and leadership skills

Nice to have

  • PMP, ITIL, or Agile/Scrum certification is preferred
  • Hands-on exposure to SAP (ECC/S/4HANA) or Non-SAP technologies (Angular, Magento, etc.) is a plus
  • Experience managing multi-vendor or cross-functional environments is advantageous
  • German language proficiency is an adva

What we offer

  • Competitive salary + annual bonus
  • Hybrid work with flexible working hours
  • Referral Bonus Program
  • Copyright costs for IT employees
  • Private medical care and life insurance
  • Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
  • Prepaid Lunch Card
  • Number of benefits for families (for instance summer camps for kids)
  • Non-working day on the 31st of December
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