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This role will support the end-to-end discovery, planning and execution of one of 4 main workstreams of the replacement programme, collaborating with IT, internal business stakeholders and 3rd Party Project Managers and will be responsible for the successful implementation of the new Epos solutions on time, as per brief and within budget.
Job Responsibility:
Accountable for the successful delivery of one workstream within the wider Epos replacement project and, ensuring that appropriate governance and controls are in place
Responsibility for initiative delivery involving multiple teams, ensuring effective collaboration and development from start to finish
Provide clear and concise updates to senior project stakeholders as required for regular status reporting and ad-hoc decision making support
Apply best practices in project management and process change for quality project delivery & lead continuous improvement of processes
Coordinate with other project/programme managers to ensure alignment with other transformation projects and ensure seamless collaboration
You can lead and chair workshops with multiple senior, technical, product and business stakeholders, and own the communication of the outputs (actions and key points) to relevant stakeholders
Requirements:
Proven experience leading a large-scale project in retail
You can align business objectives (customer experience, operational efficiency, compliance) with technology delivery milestones
You can align multiple third parties (Vendor, systems integrator, payments provider, networking vendor, internal IT)
Experience in supporting the definition and management of business cases, ROI, total cost of ownership, and benefits realisation
You can connect system changes to business outcomes — e.g. improved checkout speed, reduced maintenance costs, enhanced omnichannel capability
Strong understanding of EPOS platforms, retail transaction flows, and integration with: Inventory and pricing systems, CRM and loyalty systems, Payment gateways, Back-office and reporting systems
Familiarity with modern cloud-based POS solutions and APIs (e.g. Oracle Retail, NCR, or similar)
Awareness of store infrastructure constraints (networking, peripherals, latency, resilience)
Experience coordinating with integration platforms (middleware), APIs, and system interface layers
Experience migrating from mainframe or monolithic legacy systems (40+ years old) to modern architectures
Understanding of data migration, interface mapping, cutover strategies, and data integrity validation
Knowledge of decommissioning best practices, including data archival, compliance, and risk mitigation
Understanding of store operations, including: Point of sale workflows, Returns, promotions, and discount logic, Stock management and replenishment, Regulatory considerations (e.g., health and beauty product labelling, returns, age restrictions
Experience shaping store experience improvements through technology — reducing transaction friction, improving staff enablement, and integrating loyalty/personalisation systems
Capable of translating between business and technical teams
Experienced with legacy constraints and complex stakeholder landscapes
What we offer:
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
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