Project Manager, Customer Success Onboarding Job at Rapid7

Project Manager, Customer Success Onboarding

We are seeking a skilled Project Manager to join our Customer Success Onboarding...

Location

Australia , Melbourne

Salary:

Not provided

Rapid7

Expiration Date

Until further notice

Requirements

2-5 years of experience in a project management or operational role
Proven ability to manage high volume of activity effectively in a matrix resource environment
Ability to engage cross-functionally to drive a first class and smooth project delivery experience for the client
Accountability and ownership, proactively managing customer needs and ensuring commitments are delivered with high quality and attention to detail
Experience with CRM Systems (Salesforce, FinancialForce, NetSuite, a plus but not required)
Fundamental understanding of project management methodology
Strong communication skills and team-driven focus is essential
Bachelor's degree or equivalent experience
Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success

Job Responsibility

Manage a sizeable portfolio of higher tier clients and complex projects
Act as a clients’ project point-of-contact to ensure a smooth transition from pre-sales through delivery and project/onboarding closeout
Manage engagement fulfilment to align with timeline, budget and resource requirements
Manage resources to the appropriate mix of billable project or directed, objective-based activity
Provide project leadership, as needed, for internal and subcontractor technical resources to ensure consistency of project delivery methodology
Track customer satisfaction and initiate post-project introspection to drive continuous improvement efforts
Work to support and continuously improve the project automation modules within our CRM
Hold Customer Success Onboarding peers and team members accountable to methodology and PSO best practices
Actively participate in execution of Customer Success Onboarding team and personal quarterly goals
Contribute new ideas and/or process improvements to improve Customer Success Onboarding efficiency and customer experience

Onboarding Customer Success Manager

Devenez le partenaire clé des clients EMEA, guidant l’implémentation LumApps Bee...

Location

Switzerland , Zurich

Salary:

Not provided

LumApps

Expiration Date

Until further notice

Requirements

Minimum of 4-5 years of relevant work experience
2 or more years of B2B experience working in Customer Success, Consulting, Project Management or Account Management in a Software as a Service context (SaaS)
Experience with large & international customers
Experience in change- and project management
Fluency in written and spoken German, English and French is a must
Strong relationship skills, supported by strategic consulting skills and technical curiosity
Ability to manage and prioritize an onboarding customer portfolio with several customers in different stages at the same time, effectively balancing competing priorities
Building trust in complex organizational structures, communicating effectively to a broad range of stakeholders
Proven effectiveness in handling difficult customer situations and managing expectations
Demonstrated ability to develop solutions in a structured and efficient manner

Job Responsibility

Partner with customers to understand their strategic goals, priorities, and desired business outcomes
Interact and engage with customers on all levels (incl. VPs and Directors), including different personas (Comms, HR, IT, Operations, Frontline)
Consult your customers on change- and project management
Run onsite and online workshops connecting frontline-, desk worker- and management stakeholders
Conduct product trainings and help your customers to identify/define their use cases and app structure
Share best practice and inspire your customers to set up a successful implementation- and rollout plan
Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations
Drive product usage, adoption and deliver value, meeting or exceeding customers' objectives

What we offer

Hybrid work model – 2 days at the office, 3 days remote
RTT days – ~10 extra days off per year
Meal vouchers (SWILE) + free snacks & coffee
Yoga classes
Supportive parental leave and family moments — yes, even a Christmas party for your kids
Health insurance (ALAN) – 60% covered + full life & disability cover
Afterworks, team celebrations & seasonal parties
Equipment
French & English lessons, professional development & access to Leeto CSE

Fulltime

Senior Customer Onboarding & Success Manager

We are looking for a Customer Onboarding & Success Manager to be the first membe...

Location

Salary:

Not provided

DevSavant Inc.

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success or Onboarding ideally within a SaaS environment
3+ years of experience working with customers in the US market, ideally with SMB and Mid-market customers
3+ years experience working with a non-LATAM headquartered company, in a role which required you to onboard and work remotely, ideally as one of the first employees for the company in the LATAM market
Proven ability to manage a portfolio of accounts and deliver measurable results (e.g., retention, expansion, onboarding success)
Excellent written and spoken English - C1
Ability to manage multiple projects confidently and independently
Confidence in discussing ROI and business impact with customers
Empathy and relationship-building skills to deeply understand customer needs
Organisational skills and attention to detail
Technical curiosity — familiarity with ecommerce platforms (Shopify preferred), ESPs (Klaviyo), or basic web technologies (HTML, CSS, APIs) is a plus, but willingness to learn is essential

Job Responsibility

Act as the first post-sales point of contact for new customers
Develop a deep understanding of client objectives and translate them into success plans
Deliver world-class onboarding experiences through training, setup guidance, and milestone achievement
Ensure clients achieve ROI quickly by managing their implementation and meeting agreed launch dates
Partner with Sales and Account Management to ensure smooth handoffs
Manage a portfolio of clients, ensuring they continuously see measurable impact from our solution
Build and maintain long-term relationships, delivering a best-in-class customer experience
Run business reviews when required, advising clients on strategy, optimization opportunities, and ROI
Proactively identify churn risks, mitigate them, and uncover upsell opportunities
Collaborate with Product, Marketing, and Engineering to bring customer insights into the business

Fulltime

Onboarding Customer Success Manager

LumApps is an AI-powered Employee Hub. In this agile phase, the former Beekeeper...

Location

Switzerland , Zurich

Salary:

Not provided

LumApps

Expiration Date

Until further notice

Requirements

Minimum of 4-5 years of relevant work experience
2 or more years of B2B experience working in Customer Success, Consulting, Project Management or Account Management in a Software as a Service context (SaaS)
Experience with large & international customers
Experience in change- and project management
Fluency in written and spoken English and German is a must
Strong relationship skills, supported by strategic consulting skills and technical curiosity
Ability to manage and prioritize an onboarding customer portfolio with several customers in different stages at the same time, effectively balancing competing priorities
Building trust in complex organizational structures, communicating effectively to a broad range of stakeholders
Proven effectiveness in handling difficult customer situations and managing expectations
Demonstrated ability to develop solutions in a structured and efficient manner

Job Responsibility

Partner with customers to understand their strategic goals, priorities, and desired business outcomes
Interact and engage with customers on all levels (incl. VPs and Directors), including different personas (Comms, HR, IT, Operations, Frontline)
Consult your customers on change- and project management
Run onsite and online workshops connecting frontline-, desk worker- and management stakeholders
Conduct product trainings and help your customers to identify/define their use cases and app structure
Share best practice and inspire your customers to set up a successful implementation- and rollout plan
Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations
Drive product usage, adoption and deliver value, meeting or exceeding customers' objectives

What we offer

Hybrid work model – 2-3 days at the office
25 days of annual leave
Pension Scheme with 3 options to choose from
Afterworks, team celebrations & seasonal parties
Equipment

Fulltime

Customer Success Project Manager

The Customer Success Project Manager will report to the Manager Director of Nonp...

Location

United States

Salary:

Not provided

Tech Impact

Expiration Date

Until further notice

Requirements

Strong Project Management
Strong Technical Aptitude
Strong organizational skills and ability to work independently
Excellent customer communication (verbal and written) skills
Ability to work across internal teams
Experience in working in or with the nonprofit sector
Ability to interface with technical teams
MS Office and other standard office applications experience
Microsoft Office 365 and other cloud technologies

Job Responsibility

Own overall project communication and coordination for all new Managed Service customers
Manage Onboarding for service setup for Managed Service customers
Provide new clients with an introduction to the onboard process
Document the client’s technical credentials and update internal systems
With the support of the technical team, create and disseminate A/V tools
Provides support to customer if additional projects are discovered during the onboard process and provides the customer with additional scopes of work
Facilitate hand-off and introduction to Account Manager at the appropriate time
Manage Onboarding for service setup for customers with additional projects
Work with appropriate project teams (tech, security, consulting) to create a multi-project schedule to convey to customers and set project/onboard expectations
Communicate with clients on an ongoing basis on their progress through the project schedule

Fulltime

Customer Success Manager

As a Mid-Market Customer Success Manager (CSM) at our SaaS company, you will pla...

Location

Philippines , Taguig City

Salary:

115000.00 - 165000.00 PHP / Month

Aprimo US LLC

Expiration Date

Until further notice

Requirements

Ability and willingness to work a permanent night shift schedule of 8 PM to 5 AM PST is required
Four-year degree required
Minimum of 4 years of professional experience in a CSM role in a B2B SaaS Company
Excellent verbal and written communication skills (English) is required
Solid understanding of marketing technology and SaaS products
Excellent communication and interpersonal skills to build strong relationships with customers
Proven experience working with US-based customers is highly desired
Analytical mindset to interpret data and provide actionable insights
Proven ability to foster internal/external relationships, overcome objections and motivate clients
Strong problem-solving, communication and client management skills

Job Responsibility

Develop an intimate understanding of your customers’ businesses, conduct health checks
Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
Enlighten our customers with insights gleaned from their own data and industry trends
Ensure customers get maximum value from Aprimo by leveraging full platform functionality
Liaison between your customers and all the internal teams
Handle customer concerns with confidence, putting them at ease
Develop a network of champions within each account through education, coaching, and strong influencing skills
Own the customer journey through various stages: Onboarding Phase, Adoption Phase, Value Realization Phase

What we offer

Generous leave options
medical and dental insurance
rice allowance
life and accident insurance
Employee Assistance Program
Eye Refraction
Outpatient medicine coverage
Competitive benefits coverage that begins on the first day of employment

Fulltime

Senior Customer Success Manager

Luma's mission is to build multimodal AI to expand human imagination and capabil...

Location

United States , New York

Salary:

124000.00 - 155000.00 USD / Year

Luma AI

Expiration Date

Until further notice

Requirements

5–8 years of relevant experience in Customer Success, Account Management, Strategic Accounts, or a closely related client-facing function, with a track record of owning complex, high-value customer relationships
A senior IC who has demonstrably led scoped projects or workstreams with minimal oversight and meaningful cross-functional impact
Capable of informally mentoring and upleveling junior teammates — through coaching, reviewing their work, modeling craft, and pulling them through hard situations
Strong systems thinker: can spot patterns across accounts, design processes that scale, and integrate CS work into the broader product and GTM architecture
Hands-on operator at heart — still motivated to roll up your sleeves and run the work, not just direct it
Exceptional communicator who can navigate executive conversations, hold the room with technical partners, and translate customer feedback into clear, actionable input for Product and Engineering
Comfortable operating with high autonomy in an ambiguous, fast-evolving environment
Strong sense of ownership and judgment — you make the call when the playbook does not exist, and you escalate cleanly when it should

Job Responsibility

Own a portfolio of Luma's enterprise accounts, driving adoption, retention, and expansion with minimal oversight
Build and maintain executive-level relationships within your accounts — operating as a strategic advisor, not just a point of contact
Run the full enterprise CS motion: structured onboarding, success planning, executive business reviews, renewal management, and expansion identification
Lead scoped customer success initiatives end-to-end — executive business review programs, customer health frameworks, onboarding journeys for new customer segments, technical enablement programs
Informally mentor and coach CSMs through account reviews, customer escalations, and day-to-day craft — modeling what great looks like without formal management accountability
Serve as a senior voice of the customer to Product, Engineering, Research, and GTM leadership — synthesizing patterns across accounts into clear, prioritized input that influences roadmap and strategy
Diagnose and resolve complex, ambiguous customer problems where no established playbook exists — and codify the resulting solutions into repeatable practices for the team
Define and refine core CS processes — account segmentation, success planning, QBRs, renewals, escalation paths — as the function scales
Partner cross-functionally with Sales, FDC, Solutions, Product, and Engineering to integrate CS work into Luma's broader GTM motion
Run point on high-stakes customer escalations and executive-level relationships, including technical deep dives and strategic alignment conversations

Fulltime

Customer Success Manager

Reporting to the Head of Customer Success, you will be the trusted advisor and p...

Location

Australia , Sydney

Salary:

Not provided

Assetlink

Expiration Date

Until further notice

Requirements

3-5 years' experience in Customer Success, Account Management or a similar customer-facing SaaS environment
Proven ability to manage customer relationships across onboarding, adoption, retention, renewals and growth
Strong stakeholder management and relationship-building skills
Commercial acumen with the ability to identify customer growth opportunities
Strong technical aptitude and confidence learning software platforms
Experience troubleshooting customer issues and coordinating solutions across multiple teams
Excellent verbal and written communication skills
Strong organisational skills with the ability to manage multiple priorities and projects
Self-motivated, proactive and outcome-focused approach
Resourceful problem-solving skills, curiosity and a willingness to learn

Job Responsibility

Build and maintain strong relationships with key customer stakeholders
Lead customer onboarding, training, implementation and adoption activities
Guide customers through their asset management maturity journey and help them achieve measurable business outcomes
Drive customer engagement, satisfaction, retention and renewal outcomes
Act as a trusted advisor, ensuring customers maximise value from AssetFuture's platform and services
Troubleshoot customer issues, coordinate resolutions with internal teams and take ownership through to successful completion
Manage software implementation projects, technology migrations and customer governance activities
Conduct regular customer reviews, success planning sessions and account health assessments
Partner with Product, Engineering and Data teams to deliver customer success initiatives and continuous improvement opportunities
Identify upsell, cross-sell and account growth opportunities within existing customer portfolios

What we offer

Join a growing Australian technology business
Work with innovative SaaS solutions that create real customer value
Collaborative and supportive team culture
Hybrid working environment in Sydney Rhodes Office
Opportunity to influence customer outcomes and business growth
Ongoing learning and career development opportunities

Fulltime

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Project Manager, Customer Success Onboarding

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