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Project Manager, Customer Success Onboarding

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Rapid7

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Location:
Australia

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a skilled Project Manager to join our Customer Success Onboarding team here in APJ and lead our customers through a seamless onboarding journey.

Job Responsibility:

  • Manage a sizeable portfolio of higher tier clients and complex projects
  • Act as a clients’ project point-of-contact to ensure a smooth transition from pre-sales through delivery and project/onboarding closeout
  • Manage engagement fulfilment to align with timeline, budget and resource requirements
  • Manage resources to the appropriate mix of billable project or directed, objective-based activity
  • Provide project leadership, as needed, for internal and subcontractor technical resources to ensure consistency of project delivery methodology
  • Track customer satisfaction and initiate post-project introspection to drive continuous improvement efforts
  • Work to support and continuously improve the project automation modules within our CRM
  • Hold Customer Success Onboarding peers and team members accountable to methodology and PSO best practices
  • Actively participate in execution of Customer Success Onboarding team and personal quarterly goals
  • Contribute new ideas and/or process improvements to improve Customer Success Onboarding efficiency and customer experience
  • Assist to support and drive internal initiatives across the Customer Success Onboarding Team and cross-functionally across the organization

Requirements:

  • 2-5 years of experience in a project management or operational role
  • Proven ability to manage high volume of activity effectively in a matrix resource environment
  • Ability to engage cross-functionally to drive a first class and smooth project delivery experience for the client
  • Accountability and ownership, proactively managing customer needs and ensuring commitments are delivered with high quality and attention to detail
  • Experience with CRM Systems (Salesforce, FinancialForce, NetSuite, a plus but not required)
  • Fundamental understanding of project management methodology
  • Strong communication skills and team-driven focus is essential as this team member will be expected to act independently, as well as collaboratively, with customers, peers, partners, and managers to ensure customer satisfaction and team goal achievement
  • Bachelor's degree or equivalent experience
  • Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success

Nice to have:

  • Knowledge and/or interest in understanding of technical concepts
  • Experience in Information Security
  • Knowledge of and an appreciation for Rapid7 solutions and products
  • Experience working in a services organization within a software company
  • Project Management Professional (PMP) and / or ongoing affiliation with the Project Management Institute (PMI)

Additional Information:

Job Posted:
March 21, 2026

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