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The Project Manager Club Upgrades facilitates the full upgrade process across Urban Gym Group’s club portfolio. As the central point of coordination, this role brings together planning, contractors, suppliers, and internal teams to ensure upgrades are delivered on time, within budget, and to the highest standards. It calls for a flexible, hands-on professional who is comfortable travelling between locations, being present on-site, and hosting regular stakeholder updates.
Job Responsibility:
Facilitate the club upgrade process end-to-end, from planning through to handover
Communicate effectively with all stakeholders, internal (marketing, communications, operations) and external (contractors, suppliers, members), keeping everyone informed and aligned
Travel to various club locations as project needs require
Manage projects holistically, coordinating planning, contractor schedules, timelines, and deliverables to keep everything on track
Host weekly on-site update meetings to review progress, address issues, and ensure accountability across all workstreams
Support end-to-end club upgrade projects, from scoping and design through to completion and handover
Develop and maintain detailed project plans covering timelines, milestones, budgets, and resource allocation
Coordinate all moving parts: contractors, suppliers, internal teams, and third-party consultants, to deliver upgrades to specification
Manage multiple upgrade projects simultaneously across different club locations
Conduct site assessments and feasibility studies for planned upgrades
Track progress against milestones and proactively address delays or risks
Act as the primary point of contact for all upgrade-related communications with internal and external stakeholders
Work with marketing and communications to manage member-facing messaging around upgrade timelines and any disruptions
Liaise with contractors and suppliers to ensure work quality, timelines, and specifications are met
Engage with club teams to manage expectations and gather feedback during and after upgrades
Present project updates, progress reports, and budget reviews to senior leadership
Monitor project budgets, track expenditures, and identify cost-saving opportunities without compromising quality
Support in ensuring all upgrades comply with health & safety regulations, building codes, and brand standards
Conduct quality inspections at key milestones and upon completion
Develop post-upgrade evaluation processes to measure success and capture learnings
Travel regularly to club locations and maintain on-site presence during critical project phases
Coordinate with operations teams to ensure seamless transitions between construction phases and day-to-day club operations
Requirements:
Proven experience in club upgrade, renovation, or refurbishment projects, ideally within the fitness, leisure, hospitality, or retail sector
+- 3-5 years of club or project management experience
Experience managing external contractors, suppliers, and consultants
Strong project management skills with the ability to handle multiple workstreams simultaneously
Excellent communication skills, confident engaging with contractors, suppliers, marketing teams, and members alike
Problem-solving mindset and the ability to adapt quickly to changing circumstances
Proficiency in project management tools (e.g., Monday.com, or similar)
Strong attention to detail and commitment to quality
Confident hosting and facilitating meetings with diverse stakeholder groups
Flexible and willing to travel across club locations, including early starts and occasional weekends
Hands-on, proactive approach with a willingness to be on-site during critical phases
Passion for fitness, wellness, and creating outstanding member experiences
Comfortable thriving in a fast-paced, dynamic environment
Team player with a collaborative, solutions-oriented mindset