Project Manager, Client Service Job at Guidepoint (Seoul)

VP, Client Services Senior Manager

The KL Client Services Lead is responsible for overall Client Experience relatin...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ yrs experience in a Client Services environment, preferably in Custody
Relevant knowledge of more than 1 Custody function is highly advantageous
Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations
Experience leading/managing Custody operations or any functional unit within Custody is advantageous
Strong Custody knowledge and technical know-how is essential
Strong analytical skills – the ability to analyze processes and systems, evaluate data, and identify process improvements
The ability to coordinate and lead colleagues in achieving a common objective
Exceptionally strong interpersonal and relationship-building skills
Experience in dealing in high volume, client sensitive issues
Energetic, flexible, collaborative, and proactive

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management across designated GOC for Client Services, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is “One Custody” globally
Simplify technology across the group, with key focus on client query tooling, data and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client services processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that the operation remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and take action on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Staff management

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life

Fulltime

Project Manager, Client Integration

HSBC is recognised as one of the top providers of Global Payment Solutions (GPS)...

Location

China , Shanghai

Salary:

Not provided

HSBC

Expiration Date

May 08, 2026

Requirements

University graduate with minimum of 5 years proven experience in banking with strong and diverse knowledge of the Banking products, services, systems, procedures and operations
Knowledge of Information Technology, application integration, networks, security and operating systems are required
Experienced in knowledge of Enterprise Resource Planning (SAP, Oracle etc.) and Treasury Management System (Kyriba, Sungard etc.) is an added advantage
Ability to operate on a cross-regional and cross-functional basis and coordinate with different departments globally
Well-developed interpersonal skills and ability to interact and build relationships with internal and external stakeholders
Good time management, planning and organization skills
Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
Highly motivated self-starter, achievement driven and a strong team player

Job Responsibility

To manage project, coordinate and deliver the technical integration and system aspects of cash management solutions for customers in a professional and effective manner with a view to accelerate revenue locally, regionally and globally
To work with internal stakeholders and the Client Implementation & Integration teams in different countries to ensure products and services are delivered in a consistent and coordinated manner
To proactively collaborate with Sales Managers to provide pre-sales consultancy activities to understand client requirements and provide suitable technology consultation on Channel Connectivity, Information Technology Security, business process, Enterprise Resource, Planning and Treasury Management System perspective, with a view to position Client Integration as a key differentiator
Support GPS sales on new business RFPs and mandated regional and domestic cash management deals
Work with Client Implementation & Integration team members on initiatives that promote efficiency, simplification and innovation solutionings

What we offer

Continuous professional development opportunities
Flexible working
Inclusive and diverse environment

Fulltime

Client Services Manager

Gummicube is looking for a dedicated Client Services Manager to lead our award-w...

Location

United States

Salary:

120000.00 - 130000.00 USD / Year

Airship

Expiration Date

Until further notice

Requirements

5+ years in account management or client services roles at a Digital Marketing Agency (or similar environment)
3+ years in leadership roles managing client services or account management teams
3+ years of marketing or advertising experience (SEO, paid marketing, performance marketing)
Experience managing enterprise accounts with contract values of $1M+ annually
Proven track record of achieving 95%+ net revenue retention in enterprise segments
Advanced Excel/Google Sheets expertise for data analysis and reporting
Experience with enterprise CRM platforms (Salesforce, HubSpot, etc.)
Project management expertise with complex, multi-phase enterprise implementations
Executive presence with ability to present to C-suite stakeholders
Strong emotional intelligence and conflict management skills

Job Responsibility

Oversee your immediate team of coordinators and day-to-day operations focused on enterprise customer success
Lead either our Account Management team focused on client relationship management or our Strategy team focused on strategic account planning
Collaborate cross-functionally with marketing, data, and creative teams to plan and support complex client needs for large accounts
Serve as liaison between the Accounts & Client Services team and Executive Leadership
Onboard and continuously train teams on Gummicube technologies, methodologies, strategies and implementation of process and compliance requirements for enterprise-level service delivery
Meet weekly with Coordinators and Sr. Coordinators to understand account performance, offering insights and guidance with strategy focused on customer success outcomes
Create cadences of account reviews, working with team members to identify areas of improvement and upsell/cross-sell opportunities across enterprise accounts
Act as the client's first line of support behind account owners, able to negotiate deliverables and timing within reason based on complex enterprise client demands and team turnarounds
Report relevant metrics and relationship notes to Executive Leadership including customer health scores, expansion opportunities, and retention risks
Analyze trends and execute marketing strategies aligned with short and long-term objectives to drive customer expansion and retention

What we offer

Equity is also offered with this role
Robust benefits package as part of our Total Rewards approach to compensation

Fulltime

Client Services Manager

Our client is a successful boutique asset manager. They are hiring a French spea...

Location

France , Paris

Salary:

Not provided

Stephen Bell Associates

Expiration Date

Until further notice

Requirements

Fluent French and English
Proven experience in institutional or wholesale asset management client services
Good understanding of the European asset management industry
Interest in financial markets
Strong communication and relationship building skills
Ability to prioritise and meet multiple deadlines in an entrepreneurial environment

Job Responsibility

Act as the primary point of contact for institutional and wholesale clients in France and several other European markets
Support the completion of RFPs, RFIs, manager and operational DDQs and ad-hoc requests from prospective and existing clients
Attend client review meetings and send follow-up reports
Deliver client onboarding, including financial analysis and coordination with transfer agents
Handle clients enquiries regarding fund features, portfolio management and market data
Manage client queries and process their portfolio requests to agreed service levels
Undertake monthly reporting for existing clients
Work with sales, fund operations and finance to resolve client services issues
Produce distribution agreements, platforms registrations and KYC in collaboration with compliance
Undertake CRM monitoring and reporting

Fulltime

Client Services Manager

Reporting to the Director of Global Services, the role of Client Services Manage...

Location

Australia , Perth

Salary:

Not provided

Wenco (a Hitachi Construction Machinery...

Expiration Date

Until further notice

Requirements

5+ years’ experience with fleet management products on hardware and software applications
Ability to handle remote site installations, upgrades, and software support
8+ years’ technical supervisory experience of people and resources
Ability to do standard and custom system configurations for client’s sites within the Wenco product suite
Ability to develop a scope of work for all non-standard features (custom development) on existing and new client sites
Computer Technology background (Including exposure to Linux, Cisco, Database Administration, Business Systems Analysis, Microsoft Exchange, etc.)
Must be eligible to work in Australia
Bachelor's degree in Engineering, IT, Business, or relevant discipline

Job Responsibility

Drive operational excellence in the technical aspects of work performed to support clients
Manage installations, upgrades, and integrations, including autonomous haulage systems and Open Autonomy deployments
Lead and manage the regional Services team (and subcontractors as required)
Serve as the primary point of contact with clients
Plan resource allocation at least 3 months in advance
Develop project plans and schedule project goals, milestones, and deliverables
Travel to client sites globally as required
Take operational decisions and action/delegate a mutually acceptable plan to secure client satisfaction
Identify and communicate personnel, training, resourcing, technical, and client-related needs or issues
Conduct remote support and upgrade procedures

Fulltime

Account Manager / Project Manager

This role blends account management, operations, and creative collaboration in a...

Location

United Kingdom , Uckfield

Salary:

28000.00 - 32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication, leadership, and organisational skills
proven ability working within Account Management/ Project Management ideally within a Manufacturing or fast moving field
A problem-solver with a proactive, can-do attitude
Financial acumen, ability to juggle different projects and understand profit and loss/costings
Detail-oriented with the ability to juggle multiple priorities
Strong team player who can also work independently
Proficient in Microsoft Office
Comfortable working to tight deadlines and under pressure
Ideally a driver, due to location

Job Responsibility

Build and maintain strong relationships with key UK retail and corporate clients
Collaborate with international suppliers to enhance the range
Raise purchase orders and order components to meet production needs
Manage stock and support production planning for timely delivery
Resolve queries with customer service teams, suppliers, and production departments
Gain financial understanding to accurately raise costs to customers
Support creative projects, from design briefs and photoshoots to marketing campaigns
Assist in executing the marketing strategy, including social media and e-marketing
Upload new products to e-commerce platforms
Be hands-on during peak season, working on-site with suppliers

What we offer

Excelelnt allowance of 24 days holiday + Bank Holidays, Parking, Pension, Private Medical Insurance, Social events, plus more +++

Fulltime

Global Service Manager

The role is part of Citi’s regional Commercial Cards business, specializing in m...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Fluent English and another European language desirable (French/German)
Minimum of 3 years of experience in B2B or corporate customer service or account management
Excellent presentation and communication skills
Proficiency in data analysis and translating KPI into meaningful narratives
Project management skills desirable (certification is an advantage)
Strong MS Office and adaptable workflow system skills

Job Responsibility

Frequent and proactive two-way client communication that supports strategic and operational aims
Regular conference calls resulting in measurable actions
Schedule, organize and chair regular client service face to face reviews in collaboration with client executives, relationship management and other functional areas where relevant
Work with global clients on program optimization, digitization and adoption of self-service tools
Day-to-day issue tracking and resolution with key client organization contacts having emphasis on resolving the root causes and prevention
Take ownership of the service relationship, operational health and coordinate internal regional client contacts
Enable client growth and proactive program improvement using client feedback, performance KPI and data platforms
Identify opportunities and solutions for existing clients and work with Citi stakeholders to develop Commercial Cards footprint
Manage global projects and coordinate work of regional teams
Prepare and discuss project plan with clients

What we offer

Competitive salary connected with annual salary review and discretionary annual performance bonus
Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
Hybrid model of work – from modern offices and from home, flexible working hours
Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
Unlimited development opportunities within Citi’s global network

Fulltime

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Certification - PMP/Prince2/ITIL Preferred
Prior experience in managed Services with enterprise clients a plus
Knowledge of technology fundamentals and trends is essential
Excellent ability to influence across and up – achieving/beating expected business outcomes
Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
Account management skills are preferred
Degree in a related technical field
Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
Demonstrated English verbal, written, and typing skills

Job Responsibility

Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
Responsible for customer relationship management and for the overall delivery of the Service solution
Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
Provides direction and leadership to the GMS support teams
Strives to make continuous improvements to key processes
Holds people accountable to meet organization goals and performance initiatives
Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
Serves as GMS customer’s single point of contact for escalation and management issues
Seamless onboarding of accounts into GMS operations
Act as customer’s advisor for digital transformation and strategic initiatives

What we offer

Comprehensive suite of health, financial and emotional wellbeing benefits
Career programs catered to helping team members reach career goals
Unconditional inclusion in the workplace

Fulltime

Project Manager, Client Service

Guidepoint

Location:
South Korea , Seoul

Category:
Consulting

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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Job Posted:
February 18, 2026