Project Manager, Client Integration, HSBC

HSBC

Location:
Hong Kong, Mongkok

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role involves leading and managing technical integration projects for clients to align solutions with business objectives while ensuring they are robust and scalable. This position is part of the Global Payments Solutions team at Hang Seng Bank with a focus on onboarding clients to HSBC Digital Channels. The role contributes to strategic priorities and emphasizes building client relationships, addressing industry transitions such as Swift MT to MX migration, and fostering technical expertise in cash management.

Job Responsibility:

Contribute to technical client workshops to understand and support their business automation goals
Support pre-mandate and RFI/RFP requests, providing technical expertise to develop appropriate solutions and proposals
Cultivate and nurture strong, trusted relationships with clients and third parties through open and proactive communication, demonstrating an understanding their business needs and ensuring satisfaction with the onboarding process
Communicate with stakeholders in GPS, CMB, GSC, group level as appropriated
ensure effective internal and external communication with sharing of project status, risks, and issues
Serve as liaison between Client Service and Sales, Coverage, Product, IT and Operation
Manage a varied portfolio of complex, global integration projects, including piloting new products/services offered by GPS
Drive project timelines to achieve optimal time to revenue, focusing on high revenue/strategic clients
Represent Hang Seng at Industry Events, help position Hang Seng as a top provider of digital and technical leadership in the community for treasury management services
Simplify and challenge existing processes
Contribute to continuous improvement initiatives to enhance our Net Promoter Score
Feedback to the GPS Product and Client Connectivity teams on the competitive market landscape and client specific requirements, to help drive product enhancements and developments as appropriate
Work in close partnership with Commercial Banking Coverage and the wider Global Payments Solutions (GPS) teams to identify and develop business opportunities
Adopt a need based technical advisory approach to understand customer requirements and share appropriate cash management solutions that meet those requirements

Requirements:

A strong understanding of Payment Types both for domestic and cross-border, and their underlying systems and processes
A strong understanding of the various industry standard formats (including ISO20022), testing processes and methodologies
A strong understanding of the key industry changes, with specific reference to Swift MT to MX (ISO) migration and the requirements and impact to our client base (Corporate & FIG)
Experience of successful project management, utilizing relevant tools and techniques to ensure consistent delivery and appropriate prioritization
Strong experience of working in customer facing roles, tailoring solutions to various client sectors and delivering excellent customer service
A track record of delivering significant change which improves business effectiveness and workflow improvement in sustainable ways
Excellent communication and influencing skills, both verbal and written, with experience of adapting style and approach to the audience and message to be delivered to both customers and internal stakeholders. Fluency in written and verbal English. Cantonese and/or Mandarin speaking will be a plus
A track record of delivering large, complex digital transformation and/or ERP/TMS integration for large domestic and/or Chinese customers would be an advantage
Highly motivated & achievement driven with an ability to formulate & articulate business growth strategies
Professional qualifications such as Enhanced Competency Framework (ECF) and / or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage

Nice to have:

Cantonese and/or Mandarin speaking
A track record of delivering large, complex digital transformation and/or ERP/TMS integration for large domestic and/or Chinese customers
Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB)

What we offer:

Dynamic working environment
Good career development opportunities
Competitive compensation packages

Additional Information:

Job Posted:
August 25, 2025

Expiration:
September 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Project Manager, Client Integration