Project Manager

The Project Manager associate is responsible for leading a portfolio of projects...

Location

United States , San Antonio

Salary:

35.00 - 40.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

4+ years overall project management experience, including experience driving medium to large sized projects from initiation through closure
3 years working with cross-functional teams
Bachelor’s degree in related field of study with a minimum of 4+ years working for a large global manufacturing company OR Formal project management training plus minimum of 6+ years work experience in a large global manufacturing company managing medium sized global projects
Very strong organizational, project planning, scheduling and risk management skills and demonstrated experience using project management tools and software (i.e.: Microsoft Project)
Proficient in the use of all MS Office tools (Email, Word, Excel, PowerPoint, Teams, SharePoint, etc.)
Basic understanding of BD's Key Driver goals, BD’s overall organization, and how project portfolio is related to achieving goals
Can process high volume of data and translate into conclusions, recommendations, solutions
Technical expertise in data models, database design and development, data mining and segmentation techniques
Able to maintain regular, effective communications with the project team, resource managers and sponsors
Proven ability to apply appropriate communication, facilitation & escalation skills

Job Responsibility

Leading a portfolio of projects supporting the Service Deliver Centers (SDCs)
Performing transitions and projects in an efficient and effective manner with minimal risk to the business
Developing financial analysis to help drive long-term strategy of the global SDCs
Successful planning, executing, and delivering one or more concurrent medium/large projects
Defining, communicating, and delivering project scope, goals and deliverables
Works directly with executive and director level business leaders to understand the strategic objectives for major business change initiatives and define the tactical programs/projects to realize these objectives
Creating and organizing project work, required documents and deliverables for validation and compliance traceability
Setting own work direction and completing work tasks along with assigned project team members
Leading project teams in accordance with established BD project management methodologies and practices, maintaining optimal team performance on assigned project tasks and deliverables
Managing project risks and issues, ensuring their timely mitigation and resolution with impacted stakeholders

Fulltime

Senior Workforce Manager

We are looking for a strategic Senior Workforce Manager - WFM for our Customer O...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

8+ years of experience with workforce management and customer care operations projects such as improvement of efficiency, quality, costs etc. including experience with outsourced service providers. Ideally from a global BPO environment
Strong understanding of WFM principles and the functionalities of the common WFM tools in the market like IEX, Calabrio, Verint, Amazon connect, Zendesk, Avaya, data suites like Looker, Tableau, etc.
Demonstrated knowledge of customer experience tools and systems including best practices
Strong business acumen with an ability to understand the direction and goals of the business
Strong analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis
Strong understanding of forecasting, planning, scheduling and real-time management methodologies
Ability to work independently, anticipate problems and suggest solutions
Ability to communicate effectively, influence and drive change while building rapport and credibility quickly with all levels in the organisation
Fluent written and verbal communication in English

Job Responsibility

Optimize and manage our workforce management framework, including implementation of both short- and long-term forecasting, capacity planning and budget for the global footprint of Customer Care. You will take full ownership of the network on Workforce Management across all the outsources partners
Optimize Planning to execute short- and long term projects, to ensure we are in line with the company growth, Gross Margin, Cost per Booking and Cost to Serve metrics. You will take ownership of all WFM areas
Identify the best billing and operating model for our various lines of businesses to optimise performance and reduce wastage, and to optimize for the seasonality factors and reduce operational effort of the in-house WFM team
Perform quantitative analysis of key process indicators (Demand Drivers, Contact Ratio, CSAT and other metrics) and build business cases to improve Customer Journey and lead comprehensive execution plans for supporting customer experience improvement initiatives. To succeed, you will work with a variety of internal stakeholders, including Marketing & Product
Partner with cross-functional teams to solve problems, ensure productive communication and implementation of processes, and to build a strong operational infrastructure globally
To succeed, you will work closely with our Strategic Finance, Customer Care Operations, Product and external providers to make sure we provide a 7-star experience at optimal cost while accommodating our growth

Fulltime

Business Systems Analysis Senior Analyst

The Senior Business Systems Analyst role requires 8 to 10 years of experience in...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong understanding of Insurance domain processes (Life, Annuity, Health, or P&C preferred)
Proven experience in BPO/Operations environment with a focus on insurance
Knowledge and practical application of quality methodologies (Lean, Six Sigma, ISO, COPC preferred)
Strong analytical, problem-solving, and critical thinking skills
Proficiency in data analysis and visualization tools (Excel, Power BI, Tableau, SQL preferred)
Strong documentation skills (BRD, FRD, Use Cases, Process Maps)
Strong knowledge of system development methodology, project management and system architecture
Ability to identify and evaluate IT and business challenges from a broad perspective
Exceptional ability to translate between non-technical business users and technical IT resources
Excellent client service attitude and leadership capabilities

Job Responsibility

Liaise with stakeholders to understand business needs, pain points, and improvement opportunities
Translate client requirements into clear functional specifications and process flows
Document “As-Is” and “To-Be” processes, identifying gaps and recommending solutions
Defines overall application functional / business requirements with end users
Recommends solutions, modifications, configurations, and processes
Implements, designs and / or upgrades applications
Creates test plans for projects
Analyzes model test discrepancies to find trends and works with programmers to resolve
Establishes cost and time estimates for development and implementation of projects
Produces business process flow charts, communications, presentations, and other materials for knowledge transfer to leadership

Fulltime

Senior Business Analyst

The Senior Business Analyst will play a pivotal role in transforming business op...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

12+ years of experience as a Business Analyst, preferably in BPO, shared services, or global operations
Strong understanding of BPO processes, SLAs, KPIs, and operational metrics
Hands‑on experience with automation technologies (RPA, AI/ML, NLP, IDP, chatbots)
Proficiency in tools such as Visio, Jira, Confluence, Power BI, and process‑mapping platforms
Excellent analytical, problem‑solving, and communication skills
Ability to work with cross‑functional teams in fast‑paced, transformation‑driven environments

Job Responsibility

Lead end‑to‑end analysis of business processes across BPO functions such as customer service, finance & accounting, HR operations, and back‑office workflows
Identify gaps, inefficiencies, and opportunities for optimization using Lean, Six Sigma, and industry best practices
Translate business needs into clear functional and technical requirements for cross‑functional teams
Develop business cases, ROI models, and feasibility assessments for transformation initiatives
Partner with automation teams to design and implement AI‑powered solutions such as intelligent document processing, conversational AI, predictive analytics, and workflow automation
Evaluate and recommend automation tools (RPA, low‑code platforms, AI/ML frameworks) based on business needs
Support the creation of automation roadmaps and digital transformation strategies
Collaborate with data science and engineering teams to ensure successful deployment and scaling of AI solutions
Act as a strategic advisor to business leaders, presenting insights, solution options, and transformation recommendations
Facilitate workshops, requirement‑gathering sessions, and cross‑functional discussions

Supervisor, Customer Service

The primary role of Customer Support function is to provide exceptional customer...

Location

Republic of Korea , Seoul

Salary:

Not provided

ResMed

Expiration Date

March 31, 2026

Requirements

Bachelor’s degree
Minimum of 10 years of related experience
Customer service operations expertise in a regulated or healthcare-related industry
Strong CRM proficiency (e.g., Salesforce Service Cloud)
Telephony/Contact Center system knowledge (e.g., RingCentral, NICE, Salesforce, Oracle)
Workforce Management (WFM) capabilities, including forecasting and scheduling
Data analysis & reporting skills (Excel, dashboards, KPI analysis)
SOP creation and documentation proficiency
Understanding of Korean data privacy laws and compliance processes
Experience with UAT, system rollout, or digital transformation projects

Job Responsibility

Oversee end-to-end customer service operations across all service channels
Manage key performance metrics such as SLA, response rate, handling time, backlog, and customer satisfaction
Optimize workflows and standardize service quality processes to ensure consistency
Identify root causes of systemic issues and drive customer experience improvements
Maintain operational excellence aligned with global standards and local market needs
Lead CS teams and related support units with a focus on capability development
Conduct recruitment, onboarding, coaching, performance management, and training
Execute workforce planning and resource allocation based on service demand
Manage BPO vendor operations and ensure performance meets contractual KPIs
Foster a collaborative, customer-centric team culture

Fulltime

Cs Operations Manager

The CS Operations Manager is responsible for overseeing day-to-day operations ac...

Location

Ghana , Accra

Salary:

Not provided

Bolt

Expiration Date

Until further notice

Requirements

BPO Governance: Manage performance and governance of outsourced partners supporting Back Office and Compliance Operations, ensuring alignment with compliance requirements and service quality standards
Stakeholder Management: Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and accountability across functions
End-to-End Implementation: Lead the design, implementation, and monitoring of new operational activities, ensuring structured project management and seamless delivery
Forecasting & Resource Planning: Forecast resource requirements, monitor utilization, and ensure operational efficiency across markets and workflows
Cost Management: Own the estimation, monitoring, and reporting of operational costs
ensure budget alignment and cost efficiency across outsourced and internal activities
Support to Local Operations: Provide operational and strategic support to Local Operations teams, translating local needs into scalable central solutions and facilitating effective execution on the ground

Job Responsibility

Ensure strict adherence to core KPIs: speed, resolution, quality, and cost
Align execution at the team level with business objectives, proactively identifying and eliminating inefficiencies
Optimize workflows, processes, and queue management models, while supporting continuous improvement initiatives in partnership with Central Operations
Actively contribute to QA-driven projects and workforce management initiatives to improve efficiency
Integrate QA feedback loops into daily operations, ensuring follow-through from BPO and local operations teams
Drive high user satisfaction by continuously raising service standards
Partner with analytics teams to identify performance trends and implement corrective actions
Collaborate closely with BPO partners to align on performance targets, escalation management, and agent development. Lead performance reviews and drive improvements in outsourced quality and efficiency
Own WFM, QA, and Training resources to ensure consistent operational support and scalability
Lead regional change management efforts and support the rollout of new initiatives

KYC Intermediate Analyst

We are seeking a dynamic Process Excellence Specialist at the C11 level to drive...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s/University degree or equivalent experience in a relevant
5-8 years of experience in process excellence, automation, or operations roles within banking, financial services, BPO, or consulting environments
Proven expertise in VBA macros / MS Access, Power Query, and advanced Excel functions
hands-on experience automating complex workflows
Strong analytical and problem-solving skills, with the ability to break down complex processes and recommend practical solutions
Experience in preparing business presentations (PowerPoint) and communicating technical concepts to non-technical stakeholders
Familiarity with Lean, Six Sigma, or other process improvement methodologies (certification is plus)
Ability to work independently as an individual contributor, manage multiple priorities, and deliver results under tight deadlines.

Job Responsibility

Identify, analyze, and execute automation opportunities within KYC operations using VBA, Power Query, and other relevant tools to streamline processes and improve data quality
Develop, maintain, and optimize dashboards, trackers, and reports to support operational decision-making and regulatory compliance
Collaborate with KYC subject matter experts, operations teams, and compliance partners to map current processes, identify pain points, and design improved workflows
Prepare and deliver business presentations, process documentation, and project updates to senior leadership, ensuring clarity and actionable insights
Support the implementation of Lean, Six Sigma, and other process excellence methodologies to drive continuous improvement and operational excellence
Monitor process performance metrics (KPIs), analyze trends, and recommend corrective actions to ensure compliance with internal and external standards
Act as a subject matter expert for automation and process optimization within the KYC EMEA team, providing guidance and training as needed
Ensure all automation and process changes adhere to Citi’s risk management, compliance, and data governance frameworks
Maintain up-to-date documentation of processes, workflows, and automation logic for audit and knowledge transfer purposes.

What we offer

Resources to meet unique needs
Financial well-being and planning for future
Access to learning and development resources
Career growth opportunities
Impact through volunteerism.

Fulltime

Operations Manager

As an Operations Manager at Masterock, you will play a pivotal role in overseein...

Location

Salary:

Not provided

Masterock Limited

Expiration Date

Until further notice

Requirements

Bachelor’s Degree: Degree in Business Administration, Management, or a related field
Minimum of 5 years of experience in operations management, preferably within a BPO or service-oriented industry
Demonstrated ability to lead and inspire teams, with strong interpersonal and communication skills
Excellent problem-solving skills and the ability to analyze data to make informed decisions
Experience in managing multiple projects and initiatives simultaneously
Familiarity with CRM and ERP systems, as well as proficiency in Microsoft Office Suite

Job Responsibility

Lead Operations Teams: Manage, mentor, and motivate a team of supervisors and staff to achieve performance goals and maintain high levels of employee engagement
Optimize Processes: Analyze current operational processes and workflows to identify areas for improvement and implement best practices to enhance efficiency and productivity
Ensure Service Excellence: Monitor service delivery to ensure compliance with company standards and client expectations, addressing any issues promptly and effectively
Manage Performance Metrics: Track and report on key performance indicators (KPIs) to assess operational effectiveness and drive continuous improvement initiatives
Collaborate Across Departments: Work closely with other departments, including HR, IT, and Sales, to align operational strategies with business objectives and support cross-functional projects
Handle Client Relationships: Serve as a point of contact for key clients, addressing concerns, managing expectations, and ensuring overall satisfaction with service delivery

What we offer

Career Growth: Opportunities for advancement and professional development
Inclusive Culture: A diverse and welcoming work environment where your contributions are valued
Competitive Benefits: Health insurance, retirement plans, paid time off, and more
Work-Life Balance: Flexible schedules and a supportive team

Project Manager - BPO (Business Process Optimization)

OPSM

Location:
Thailand , Khet Latkrabang, Bangkok

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 16, 2026

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