Project Manager

The Project Manager associate is responsible for leading a portfolio of projects...

Location

United States , San Antonio

Salary:

35.00 - 40.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

4+ years overall project management experience, including experience driving medium to large sized projects from initiation through closure
3 years working with cross-functional teams
Bachelor’s degree in related field of study with a minimum of 4+ years working for a large global manufacturing company OR Formal project management training plus minimum of 6+ years work experience in a large global manufacturing company managing medium sized global projects
Very strong organizational, project planning, scheduling and risk management skills and demonstrated experience using project management tools and software (i.e.: Microsoft Project)
Proficient in the use of all MS Office tools (Email, Word, Excel, PowerPoint, Teams, SharePoint, etc.)
Basic understanding of BD's Key Driver goals, BD’s overall organization, and how project portfolio is related to achieving goals
Can process high volume of data and translate into conclusions, recommendations, solutions
Technical expertise in data models, database design and development, data mining and segmentation techniques
Able to maintain regular, effective communications with the project team, resource managers and sponsors
Proven ability to apply appropriate communication, facilitation & escalation skills

Job Responsibility

Leading a portfolio of projects supporting the Service Deliver Centers (SDCs)
Performing transitions and projects in an efficient and effective manner with minimal risk to the business
Developing financial analysis to help drive long-term strategy of the global SDCs
Successful planning, executing, and delivering one or more concurrent medium/large projects
Defining, communicating, and delivering project scope, goals and deliverables
Works directly with executive and director level business leaders to understand the strategic objectives for major business change initiatives and define the tactical programs/projects to realize these objectives
Creating and organizing project work, required documents and deliverables for validation and compliance traceability
Setting own work direction and completing work tasks along with assigned project team members
Leading project teams in accordance with established BD project management methodologies and practices, maintaining optimal team performance on assigned project tasks and deliverables
Managing project risks and issues, ensuring their timely mitigation and resolution with impacted stakeholders

Fulltime

Senior Workforce Manager

We are looking for a strategic Senior Workforce Manager - WFM for our Customer O...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

8+ years of experience with workforce management and customer care operations projects such as improvement of efficiency, quality, costs etc. including experience with outsourced service providers. Ideally from a global BPO environment
Strong understanding of WFM principles and the functionalities of the common WFM tools in the market like IEX, Calabrio, Verint, Amazon connect, Zendesk, Avaya, data suites like Looker, Tableau, etc.
Demonstrated knowledge of customer experience tools and systems including best practices
Strong business acumen with an ability to understand the direction and goals of the business
Strong analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis
Strong understanding of forecasting, planning, scheduling and real-time management methodologies
Ability to work independently, anticipate problems and suggest solutions
Ability to communicate effectively, influence and drive change while building rapport and credibility quickly with all levels in the organisation
Fluent written and verbal communication in English

Job Responsibility

Optimize and manage our workforce management framework, including implementation of both short- and long-term forecasting, capacity planning and budget for the global footprint of Customer Care. You will take full ownership of the network on Workforce Management across all the outsources partners
Optimize Planning to execute short- and long term projects, to ensure we are in line with the company growth, Gross Margin, Cost per Booking and Cost to Serve metrics. You will take ownership of all WFM areas
Identify the best billing and operating model for our various lines of businesses to optimise performance and reduce wastage, and to optimize for the seasonality factors and reduce operational effort of the in-house WFM team
Perform quantitative analysis of key process indicators (Demand Drivers, Contact Ratio, CSAT and other metrics) and build business cases to improve Customer Journey and lead comprehensive execution plans for supporting customer experience improvement initiatives. To succeed, you will work with a variety of internal stakeholders, including Marketing & Product
Partner with cross-functional teams to solve problems, ensure productive communication and implementation of processes, and to build a strong operational infrastructure globally
To succeed, you will work closely with our Strategic Finance, Customer Care Operations, Product and external providers to make sure we provide a 7-star experience at optimal cost while accommodating our growth

Fulltime

Cs Operations Manager

The CS Operations Manager is responsible for overseeing day-to-day operations ac...

Location

Ghana , Accra

Salary:

Not provided

Bolt

Expiration Date

Until further notice

Requirements

BPO Governance: Manage performance and governance of outsourced partners supporting Back Office and Compliance Operations, ensuring alignment with compliance requirements and service quality standards
Stakeholder Management: Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and accountability across functions
End-to-End Implementation: Lead the design, implementation, and monitoring of new operational activities, ensuring structured project management and seamless delivery
Forecasting & Resource Planning: Forecast resource requirements, monitor utilization, and ensure operational efficiency across markets and workflows
Cost Management: Own the estimation, monitoring, and reporting of operational costs
ensure budget alignment and cost efficiency across outsourced and internal activities
Support to Local Operations: Provide operational and strategic support to Local Operations teams, translating local needs into scalable central solutions and facilitating effective execution on the ground

Job Responsibility

Ensure strict adherence to core KPIs: speed, resolution, quality, and cost
Align execution at the team level with business objectives, proactively identifying and eliminating inefficiencies
Optimize workflows, processes, and queue management models, while supporting continuous improvement initiatives in partnership with Central Operations
Actively contribute to QA-driven projects and workforce management initiatives to improve efficiency
Integrate QA feedback loops into daily operations, ensuring follow-through from BPO and local operations teams
Drive high user satisfaction by continuously raising service standards
Partner with analytics teams to identify performance trends and implement corrective actions
Collaborate closely with BPO partners to align on performance targets, escalation management, and agent development. Lead performance reviews and drive improvements in outsourced quality and efficiency
Own WFM, QA, and Training resources to ensure consistent operational support and scalability
Lead regional change management efforts and support the rollout of new initiatives

KYC Intermediate Analyst

We are seeking a dynamic Process Excellence Specialist at the C11 level to drive...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s/University degree or equivalent experience in a relevant
5-8 years of experience in process excellence, automation, or operations roles within banking, financial services, BPO, or consulting environments
Proven expertise in VBA macros / MS Access, Power Query, and advanced Excel functions
hands-on experience automating complex workflows
Strong analytical and problem-solving skills, with the ability to break down complex processes and recommend practical solutions
Experience in preparing business presentations (PowerPoint) and communicating technical concepts to non-technical stakeholders
Familiarity with Lean, Six Sigma, or other process improvement methodologies (certification is plus)
Ability to work independently as an individual contributor, manage multiple priorities, and deliver results under tight deadlines.

Job Responsibility

Identify, analyze, and execute automation opportunities within KYC operations using VBA, Power Query, and other relevant tools to streamline processes and improve data quality
Develop, maintain, and optimize dashboards, trackers, and reports to support operational decision-making and regulatory compliance
Collaborate with KYC subject matter experts, operations teams, and compliance partners to map current processes, identify pain points, and design improved workflows
Prepare and deliver business presentations, process documentation, and project updates to senior leadership, ensuring clarity and actionable insights
Support the implementation of Lean, Six Sigma, and other process excellence methodologies to drive continuous improvement and operational excellence
Monitor process performance metrics (KPIs), analyze trends, and recommend corrective actions to ensure compliance with internal and external standards
Act as a subject matter expert for automation and process optimization within the KYC EMEA team, providing guidance and training as needed
Ensure all automation and process changes adhere to Citi’s risk management, compliance, and data governance frameworks
Maintain up-to-date documentation of processes, workflows, and automation logic for audit and knowledge transfer purposes.

What we offer

Resources to meet unique needs
Financial well-being and planning for future
Access to learning and development resources
Career growth opportunities
Impact through volunteerism.

Fulltime

Human Resources Shared Services Manager

The HR Shared Services and Corporate HR Manager oversees Allied Universal's HR S...

Location

United States , Irvine

Salary:

90000.00 - 105000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field of study
Minimum of three (3) years of progressive human resources experience
Minimum of two (2) years of experience managing an outsourced BPO vendor in human resources shared services
Hands-on experience with HR systems (e.g., Workday, SAP SuccessFactors, Oracle) and service management platforms (e.g., ServiceNow)
Strong experience in corporate human resources functions, including policy development, employee relations, and strategic human resources planning
Proven ability to manage vendor relationships and service delivery performance in a global, matrixed environment
Strong bias for action
Deep understanding of human resources operations, data privacy regulations, and compliance requirements
Excellent communication, negotiation, and stakeholder management skills
Strong analytical and problem-solving abilities with a process improvement mindset and track record of driving results

Job Responsibility

Manage the relationship with the BPO partner, ensuring service delivery aligns with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and compliance standards
Serve as the primary point of contact between the organization and the BPO vendor for all HR shared services, including talent acquisition, recruiting support, employee data management, onboarding/offboarding, benefits administration, HR helpdesk, Investigations, background check adjudications, and document management
Drive governance processes, including regular performance reviews, audits, escalations, and continuous improvement initiatives with the BPO
Ensure accurate and timely resolution of employee service issues, with an emphasis on employee experience and process efficiency
Collaborate with internal stakeholders (HR, IT, Legal, Finance) to optimize end-to-end HR service delivery through the BPO model
Monitor and enforce data privacy, security, and labor compliance regulations related to outsourced HR services
Develop and implement HR strategies, policies, and programs that support the corporate and field team such as talent management, performance, employee engagement, organizational development, and compliance
Lead corporate HR Administrative team
Act as a strategic HR advisor to senior leadership in corporate functions (e.g., Finance, Legal, IT), supporting workforce planning, onboarding, employee relations, and change management
Ensure consistency and compliance in the application of HR policies and procedures across corporate departments

What we offer

Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly
10% annual bonus eligibility

Fulltime

Program Manager, QA

As the Performance Effectiveness Program Manager, you will own the performance f...

Location

United States

Salary:

103680.00 - 144000.00 USD / Year

Fin Capital

Expiration Date

Until further notice

Requirements

3+ years of experience in contact center quality, performance management, or operational effectiveness in a large organization
Hands-on experience with Speech Analytics, including query design and optimization to drive performance insights
Proven success partnering with BPO vendors to drive measurable performance improvements
Strong analytical skills with the ability to translate data into insights and insights into action
Experience building and maintaining performance and quality scorecards, dashboards, or operational reporting
Comfort operating in a fast-paced, ambiguous environment with multiple global stakeholders
Exceptional organizational skills and project management experience
Excellent communication skills with the ability to influence at all levels of the organization
Willingness to travel domestically and internationally (approx. 15%)

Job Responsibility

Lead a global performance program by overseeing operational scorecards, analytics, and insights for BPO teams
Partner with Vendor Operations, Training, Member Experience, and other cross-functional teams to ensure alignment between performance metrics, operational priorities, and member experience goals
Drive continuous improvement by identifying performance trends, root causes, and actionable recommendations
Manage and evolve our performance monitoring tools, processes, and reporting frameworks
Enable scalability by streamlining processes, refining KPIs, and ensuring readiness for new lines of business or support channels
Deliver compelling data narratives through monthly business reviews and targeted performance deep-dives
Ensure change management efforts for new processes and tools are well-communicated, adopted, and measured for success

What we offer

Bonus
Competitive equity package
401k match
Medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend to use towards eligible wellness related expenses
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more
In-person and virtual events to connect with your fellow Chimers

Fulltime

Partner Operations Manager

We are seeking a dedicated and enthusiastic candidate to provide exceptional cus...

Location

Canada

Salary:

112000.00 - 140000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in customer service or operations, with a focus on partner management/BPO environments
Proven ability to drive improved partner performance and deliver measurable results
Skilled in data analysis and reporting to identify trends, set standards, and implement performance management strategies
Adept at surfacing opportunities, converting them to solutions and executing the actions to drive meaningful impact
Adept at translating strategic goals into actionable plans for partners and wider global network
Exceptional at partner and stakeholder management, with the ability to influence and drive accountability
Strong at setting clear goals, expectations, and actions to drive performance metrics at scale
Effective communicator with data-driven storytelling and influencing skills, able to present to leadership and manage high-pressure, time-sensitive situations
Highly organized, structured, and resourceful, with the ability to multi-task and maintain attention to detail in ambiguous environments
Strategic thinker with strong problem-solving skills, able to evaluate and improve business processes at scale

Job Responsibility

Accountable and responsible for the holistic performance of a partner or service or language
Enable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners
Set up for success your partner / service to deliver exceptional quality support to our community
Prioritise high impact focus areas with your partner/service in line with the company strategy
Actively work with core internal functions such as Quality, Workforce Planning, Training to understand insights on performance and based on them, action within your partner / service
Act as a single point of contact, representing your partner / service across Delivery and Community Support
Present & report up on performance & progress to leadership across Delivery and Community Support
Hold partners accountable for the delivery of Airbnb goals
Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language
Ensure alignment with Global Community Support Delivery

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

New

Automotive Technician/Mechanic

Elite Acura is part of the fast growing Group 1 Automotive, a leader in automoti...

Location

United States , Maple Shade

Salary:

16.20 - 52.88 USD / Hour

Group 1 Automotive

Expiration Date

Until further notice

Requirements

Automotive technician or mechanic experience
A Positive & Friendly Attitude
Tools based on your experience
Communication Skills
Basic Computer Skills
Ability to Achieve Targeted Goals
High School Diploma or Equivalent
Must have a Valid Driver’s License

What we offer

Market Leading Pay, based on experience, Plus Bonuses
A Great Working Environment with the Latest Equipment
Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan

Fulltime

Project Manager - BPO (Business Process Optimization)

OPSM

Location:
Thailand , Khet Latkrabang, Bangkok

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 16, 2026

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