Project Manager

BPO Project Management Specialist

The BPO Project Management Specialist will oversee multiple projects within the ...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

4–7 years of experience in Project Management, with proven ability to manage multiple simultaneous projects
Strong domain experience in Insurance (Life/Annuity) – Mandatory preferred, OR US Healthcare, Property & Casualty, Payer, or Provider – acceptable alternatives
Experience in Business Process Improvements, workflow optimization, or operational excellence
Exposure to Six Sigma Green Belt practices (certification is an added advantage)
Excellent communication, coordination, and stakeholder management skills
Strong analytical, documentation, and problem‑solving capabilities

Job Responsibility

Manage and deliver multiple projects concurrently within scope, timeline, and budget
Lead end‑to‑end project planning, execution, risk management, and stakeholder communication
Work closely with cross‑functional teams including business, technology, QA, and operations
Drive business process improvements by assessing gaps and recommending optimized solutions
Ensure alignment of project outcomes with business goals and regulatory requirements
Prepare project documentation including plans, status reports, and risk/issue trackers
Facilitate meetings, conduct presentations, and provide clear project updates to leadership
Collaborate with insurance domain experts to ensure accurate requirements gathering
Monitor project performance and lead post‑implementation reviews

The Project Manager associate is responsible for leading a portfolio of projects...

Location

United States , San Antonio

Salary:

35.00 - 40.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

4+ years overall project management experience, including experience driving medium to large sized projects from initiation through closure
3 years working with cross-functional teams
Bachelor’s degree in related field of study with a minimum of 4+ years working for a large global manufacturing company OR Formal project management training plus minimum of 6+ years work experience in a large global manufacturing company managing medium sized global projects
Very strong organizational, project planning, scheduling and risk management skills and demonstrated experience using project management tools and software (i.e.: Microsoft Project)
Proficient in the use of all MS Office tools (Email, Word, Excel, PowerPoint, Teams, SharePoint, etc.)
Basic understanding of BD's Key Driver goals, BD’s overall organization, and how project portfolio is related to achieving goals
Can process high volume of data and translate into conclusions, recommendations, solutions
Technical expertise in data models, database design and development, data mining and segmentation techniques
Able to maintain regular, effective communications with the project team, resource managers and sponsors
Proven ability to apply appropriate communication, facilitation & escalation skills

Job Responsibility

Leading a portfolio of projects supporting the Service Deliver Centers (SDCs)
Performing transitions and projects in an efficient and effective manner with minimal risk to the business
Developing financial analysis to help drive long-term strategy of the global SDCs
Successful planning, executing, and delivering one or more concurrent medium/large projects
Defining, communicating, and delivering project scope, goals and deliverables
Works directly with executive and director level business leaders to understand the strategic objectives for major business change initiatives and define the tactical programs/projects to realize these objectives
Creating and organizing project work, required documents and deliverables for validation and compliance traceability
Setting own work direction and completing work tasks along with assigned project team members
Leading project teams in accordance with established BD project management methodologies and practices, maintaining optimal team performance on assigned project tasks and deliverables
Managing project risks and issues, ensuring their timely mitigation and resolution with impacted stakeholders

Fulltime

New

Workforce Management Lead, Enterprise Ops

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...

Location

Canada

Salary:

128000.00 - 160000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of operations experience in a fast paced and ambiguous work environment, with at least 5 years of experience in vendor management, workforce management and/or capacity planning
Extensive experience of influencing and managing stakeholders, including clear examples of negotiating difficult demands and mediating competing priorities
Experience operating as a strategic thought partner to senior leaders, translating ambiguous business goals into concrete workforce plans with measurable outcomes
Strong process design and execution skills
for example rebuilding and launching a new complex cross-functional process
Extensive experience building capacity plans, staffing/scheduling plans, and allocating resources across multiple competing priorities based on ROI or alignment with company goals
Strong analytical skills, ability to break performance out into underlying drivers and understand program ROI by taking a holistic view to costs and benefits
Expertise in Google sheets, should be expert at using complex formulas and should be able to create well-organized spreadsheets with raw data inputs
Experience with SQL is a plus
Experience driving efficiency with onshore and offshore BPO partners for Quality, Trust, Sales or CS teams

Job Responsibility

Lead demand forecasting, capacity planning and utilization reporting across both the Scaled Ops team and the Rev Ops Sales teams
Tightly run and improve our weekly project staffing and scheduling process, deciding the optimal allocation of agents across new and existing projects, including prioritization and trade-off discussions with multiple stakeholders, managing their expectations around balancing priorities and when to start, stop and continue projects
Maintain a real-time, comprehensive view of all active and pipeline projects including tracking status, performance, blockers and distill this into a weekly / monthly executive briefing that gives senior leaders a clear picture of operational health
Build consensus and secure decisions around program resources and requirements such as tooling, analytics and reporting
Collaborate with our stakeholders to proactively build our project pipeline to ensure that the team has a strong bench of valuable work to transition to if other projects wind down early
Measure and report out on the team’s cost efficiency, including gains from e.g. the introduction of AI tools. Collaborate on quarterly OKR targets, and analyze the overall ROI of our workflows and motions
Run the project governance system, ensuring that we work on only the highest value projects, and constantly review whether existing work should be continued
Proactively identify and escalate operational risks including capacity shortfalls, underperforming vendors, or misaligned project KPIs with a recommended course of action before they become critical issues
Collaborate on driving partner efficiency performance via a data-driven assessment of team and individual output, perform deep dives (such as time and motion studies), and structure the best measurements and incentives to optimize performance

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Director, Global Business Services – Operations

Make an impact with NTT DATA Join a company that is pushing the boundaries of wh...

Location

Malaysia , Bandar Utama

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Uses extensive knowledge across functional areas to direct the application of existing policies and principles and guide the development of new policies and ideas across the function
Leads, integrates and directs work applying substantial practical expertise across function disciplines
Solutions are devised based on limited information and issues that are occasionally complex and fundamental principles and data may be in conflict
Ability to provide leadership and direction to teams, driving operational excellence and results
Solid understanding of GBS operations, performance measurement, process optimisation, and technology adoption
Analytical and strategic thinking skills to interpret data and provide actionable insights
Effective collaboration and influencing skills to work effectively with cross functional teams
Leadership qualities with the ability to guide teams through change and process optimisation initiatives
Change management expertise to support transformational initiatives and manage transitions
Proficiency in technology adoption, digital transformation, and process automation

Job Responsibility

Provides leadership and strategic direction to GBS teams, ensuring alignment with organizational goals and objectives
Identifies opportunities for process improvement and efficiency gains within GBS operations
Implements best practices and optimizations
Oversees the delivery of GBS services, ensuring consistent service levels, compliance with standards, and alignment with business requirements
Leads efforts to adopt technology and implement process improvements, optimizing GBS operations and enhancing service delivery
Ensures GBS operations adhere to industry regulations, compliance standards, and internal policies
Implements risk mitigation strategies
Leads and motivates a team of GBS resources, providing mentorship, guidance, and opportunities for professional growth
Engages with senior leadership and business stakeholders to communicate operational insights, gather input, and drive improvement initiatives
Supports change initiatives related to process optimization, technology adoption, and operational enhancement

Fulltime

Partner Operations Manager

Location

Ireland

Salary:

96000.00 - 120000.00 EUR / Year

Airbnb

Expiration Date

Until further notice

Requirements

A minimum of 8 years of progressive experience in a customer service or an operations role with 5+ years in a partner management, BPO environment
Fluent in English and either Spanish, German, French or Italian
Demonstrable experience in driving improved performance as a partner/Regional Operations manager
Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards
Demonstrable experience translating big picture goals and strategy into implementable and concrete actions for your partners
Ability to work weekend days and on-call required
Able to travel in Europe, APAC and NA when required
Exceptional partner and stakeholder management
Exceptional performance management at scale

Job Responsibility

Accountable and responsible for the holistic performance of a partner or service or language
Enable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners
Set up for success your partner / service to deliver exceptional quality support to our community
Prioritise high impact focus areas with your partner/service in line with the company strategy
Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service
Act as a single point of contact, representing your partner / service across Delivery and CS
Present & report up on performance & progress to leadership across Delivery and CS
Hold partners accountable for the delivery of Airbnb goals
Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language
Ensure alignment with Global CS Delivery

What we offer

bonus
equity
benefits
Employee Travel Credits

Collections Finance Manager

Global Treasury supports the digital transformation journey of Microsoft's custo...

Location

United States , Redmond

Salary:

76800.00 - 151900.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership, finance, or related field OR equivalent experience
Masters Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 3+ years of post-graduate financial analysis, accounting, controllership or finance work experience OR Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 5+ years of post-graduate financial analysis, accounting, controllership or finance work experience OR equivalent experience

Job Responsibility

Practice Microsoft's leadership principles – communicate with clarity, generate positive energy, and deliver results
Invest in learning, AI skill building, and career development
Model and foster a collaborative, inclusive, growth mindset culture
Challenge the status quo, innovate boldly, and learn through the flow of work
Independently manage collections and cash applications for assigned portfolio, providing support, direction, and leadership
Utilize AI to drive improvements in collections portfolio to achieve targets
Ensure prudent and necessary business decisions to manage risk and facilitate collections
Address customer payment issues and leverage the Business Engagement team to assist
Project participation and/or leadership on initiatives, including AI projects that are necessary to enable our business processes to keep up with significant year-over-year growth
Empower vendors and suppliers globally and hold them accountable for process adherence and meeting Service Level Agreement commitments

Fulltime

Wfm Coordinator

As WFM Coordination, you will own the workforce function for some of our countri...

Location

Spain , Barcelona

Salary:

Not provided

Delivery Hero

Expiration Date

Until further notice

Requirements

+2 years of experience on Workforce Management on BPOs environments
Excellent analytical skills
Hands-on experience with WFM platforms
Good communication skills
Good stakeholder management
Fluent in English

Job Responsibility

Own the workforce function for some of our countries
Build and refine accurate short- and long-term demand forecasts using historical data, business inputs
Communicate forecast assumptions, progress, and accuracy transparently to non-WFM teams
Ensure optimal staffing across time zones, languages, and channels, while balancing SLAs and productivity
Analyze current BPOs performance to identify improvement areas, create action plans and track them
Ensure real-time processes are executed properly by BPOs
Analyze issues and implement process improvements

Fulltime

Partner Operations Manager

The CS Partner Operations Manager is supporting the global Delivery function by ...

Location

Brazil , São Paulo

Salary:

26250.00 - 32916.66 BRL / Month

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of progressive experience in a customer service or an operations role
5+ years in a partner management, BPO environment
Demonstrable experience in driving improved performance as a partner/Regional Operations manager
Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
Experience in data analysis and reporting to identify performance trends
Experience developing and implementing performance management standards
Demonstrable experience translating big picture goals and strategy into implementable and concrete actions for your partners
Ability to work weekend days and on-call required
Able to travel in Europe, APAC and NA when required

Job Responsibility

Accountable and responsible for the holistic performance of a partner or service or language
Enable and oversee a strong operational environment for your partners and services
Ensure high quality support for the community from your partners
Set up for success your partner / service to deliver exceptional quality support to our community
Own partner performance against key service metrics including customer satisfaction, quality, productivity, and operational efficiency
Drive accountability with outsourced partners to deliver performance improvements, operational excellence and high-quality customer support
Prioritise high impact focus areas with your partner/service in line with the company strategy
Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service
Act as a single point of contact, representing your partner / service across Delivery and CS
Present & report up on performance & progress to leadership across Delivery and CS

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Select Country

Project Manager - BPO (Business Process Optimization)

Job Description

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Requirements

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Project Manager - BPO (Business Process Optimization)

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