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Reporting to the leadership team of Professional Services, the Project Manager will manage internal and external resources to deliver professional service engagements successfully and with quality outcomes. The Project Manager works closely with the internal and external stakeholders to understand the business requirements of the customer. Leveraging a team of Services Delivery staff and customer stakeholders, they drive the implementation of software solutions. As an informal leader of the delivery team, they act as primary contact for internal and external stakeholders providing project status reporting, expense management, risk identification and mitigation as well as aligning customer acceptance of deliverables.
Job Responsibility:
Analyzes scope, creates project plan, manages, monitors and controls multiple externally facing customer implementations of our software
Executes the project budget, team resources, communications, and project plans to deliver on time, on budget and within scope
Anticipate and address barriers to project success
Identify and resolve risks and issues in a timely manner
Escalate concerns to the project team and senior management when appropriate
Acting as primary interface to client business units during all phases of the project
Leads formal presentations to internal and external stakeholders in a clear, concise, and explicit manner
Executes established SOPs and administrative responsibilities within expected timeframes
Influences impacts of project deliverables to financials (revenue recognition)
Leads portfolio of mid-sized projects with some complexity
Collaborate with project team to meet customer's objectives and desired outcomes while delivering a quality customer experience
Requirements:
Previous experience with Project Management including Scope, Financial, Schedule Management, Risk Mitigation, Change Management and 360 Communication
Strong leadership and relationship building capabilities, with ability to negotiate with and influence others to drive successful project outcomes
Ability to engage in difficult conversations about project dynamics
Team management skills aligning project resources to complete the scope of the engagement with excellent customer experience
Strong adaptability skills for changing customer landscapes, industry trends, and seeing each customer engagement as an opportunity to deliver quality services
EHR integration experience and acumen (Epic Systems, Cerner, Meditech, etc)
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