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Are you a hands-on and driven Project Manager ready to shape Service Excellence globally? We are looking for a Project Manager to join the Digital Services team at Brainlab within the Global Service & Support division at Brainlab. In this role, you will lead process improvements and digitalization initiatives end-to-end, with a strong focus on process mining using Celonis. From identifying improvement opportunities to driving implementation, you will play a key role in building scalable, high-performing service and related processes that directly improve customer experience and operational efficiency.
Job Responsibility:
Project Management: Lead digitalization and process optimization projects end-to-end, from concept to implementation
Process Mining & Insight Generation: Leverage Celonis to identify process inefficiencies, derive insights and turn them into actionable initiatives with measurable impact
Process Design & Improvement: Develop and implement scalable, standardized and efficient processes with a focus on the global value chain and customer experience
Stakeholder Management: Act as the key interface between internal and external cross-functional teams, ensuring alignment, transparency and smooth delivery
Continuous Improvement & Innovation: Apply best practices, leverage new technologies and drive ongoing optimization of processes
Change Enablement: Support the adoption of new processes and tools, ensuring sustainable adoption across regions
Requirements:
Degree in (Business) Informatics, Business Administration, or a comparable qualification
Professional experience in project and process management
Good knowledge of SAP ERP and Salesforce is a plus
Hands-on mentality and ability to collaborate with international and interdisciplinary teams
Structured, analytical and solution-oriented way of working
Confidence to challenge the status quo and drive future-proof solutions
Excellent English communication skills, with the ability to clearly explain complex topics and effectively present to senior management
Nice to have:
Good knowledge of SAP ERP and Salesforce
What we offer:
A mutually-supportive, international team
Meaningful work with a lasting impact on medical technology
30 vacation days, plus December 24th and December 31st
Flexible working hours as well as hybrid work model within Germany
Bike leasing via cooperation partner "BikeLeasing"
Parking garage and safe underground bike storage
Award-winning subsidized company restaurant and in-house cafes
Variety-rich fitness program in our ultra-modern 360m2 company gym
Regular after work, team, and company events
Comprehensive training and continuing education opportunities