Project Manager – ITSM (Incident, Request & Change Management) Job at ProFocus Technology (South Salt Lake City)

Project Manager Global AMS

For the next 2 years we are seeking a dynamic and experienced Project Manager to...

Location

Poland , Warszawa

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

5-7 years of experience in IT project management, including at least 2-3 years in AMS delivery or support environments
Proven track record of managing Non-SAP application portfolios, CRs, and incident resolution within SLA-driven models
Strong understanding of ITSM frameworks (e.g., ITIL) and global support models
Proficiency in project management tools and reporting dashboards
Exceptional communication, client engagement, and leadership skills

Job Responsibility

Own the end-to-end delivery and governance of AMS support and enhancement services across Non-SAP technologies
Act as the primary liaison between client stakeholders and internal delivery teams to ensure seamless operations and issue resolution
Manage the project plan, scope, resource allocation, risk mitigation, and delivery milestones
Monitor and ensure adherence to SLAs, KPIs, and ITIL-based best practices
Oversee the full lifecycle of Change Requests (CRs) including impact analysis, prioritization, scheduling, and deployment
Drive incident, problem, and service request management processes using tools like ServiceNow, Jira, or Remedy
Collaborate with cross-functional teams including development, Basis, QA, and infrastructure to ensure timely and high-quality delivery
Facilitate regular status reviews, stakeholder meetings, and reporting (weekly/monthly dashboards)
Proactively manage risks, dependencies, and escalations, ensuring minimal disruption to business operations
Mentor and lead onsite/offshore teams

What we offer

Competitive salary + annual bonus
Hybrid work with flexible working hours
Referral Bonus Program
Copyright costs for IT employees
Private medical care and life insurance
Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
Prepaid Lunch Card
Number of benefits for families (for instance summer camps for kids)
Non-working day on the 31st of December

Fulltime

Systems Administrator

Seeking Systems Administrator (IT Support Analyst) for a full-time position with...

Location

United States , Cleveland

Salary:

Not provided

GlobalEdge Technologies

Expiration Date

Until further notice

Requirements

MS Windows Operating Systems
MS Office Suites
Hardware - PC’s, laptops, mobile devices, PC peripherals
Working knowledge of other IT infrastructure – network, servers, storage, phone systems
Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
Ability to adapt and learn
to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfillment, Problem Management, and Change Management
Associate degree or high school diploma
2 years IT experience required

Job Responsibility

Working on tickets and meeting defined service level agreements for the resolution of: incidents, requests, changes, and problems, as well as tasks assigned as part of one of those ticket types
PC/device lifecycle management - replacing outdated end user and infrastructure hardware when needed and planned for. This includes provisioning, asset management, and disposal
Ensure compliance with defined policies and procedures around end user client security and infrastructure, site IT disaster recovery planning, as well as participation in IT projects that require coordination, communication and/or implementation
Provides assistance to remote technical resources who administer network switches, servers and other IT infrastructure
Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users
Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements
Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required
Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed
Assist with support of site-based IT systems
Participate in trouble-shooting and resolution of larger IT issues. Participate in efforts related to root cause analysis and problem management as needed

Fulltime

ITSM Coordinator

We are seeking a talented ITSM Coordinator to join our dynamic Capital Market IT...

Location

Singapore , Singapour

Salary:

Not provided

Crédit Agricole

Expiration Date

Until further notice

Requirements

Bachelor Degree / BSc Degree or equivalent
Degree and above in relevant discipline
3-5 years of experience
Knowledge of ITSM processes (Incident Management, Request Management, Problem Management, Change Management)
Ability to understand operational problems of IT support
Experience in streamlining processes and drafting best practices
Experience in creating, analyzing, and reporting KPIs
Experience in production monitoring and improvement
Experience in coordinating major incidents/crises
Experience in change management and organizing CAB meetings

Job Responsibility

Streamlining ITSM processes (Incident Management, Request Management, Problem Management, Change Management..) and practices across all teams
Drafting & Reinforcing Best Practices to teams globally
Drive and Animate Run Governance meetings with Purpose & Impact
Creating, Analyzing & Reporting KPI’s on Production Quality and other Run Metrics
Production monitoring and improvement for all Capital Markets IT support teams
Development and monitoring of internal team tools (specially for Reporting)
In charge of coordinating Major Incidents/Crisis impacting several teams
Monitoring and Coordinating business continuity plan (BCP)
Lead Change management in production by organizing CAB meetings
Management of emergency changes

What we offer

Work in a multicultural environment
Develop skills and access various mobility opportunities
Culture built on collaboration, innovation and openness
Committed to diversity and inclusion
All jobs are open to people with disabilities

Manager, IT Solutions Delivery

The Manager, IT Solutions Delivery serves as a strategic leader accountable for ...

Location

United States , Carlsbad

Salary:

78948.00 - 98712.00 USD / Year ▼

24 Hour Fitness

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field
10+ years of experience in IT service management, with at least 5 years in a supervisory or management role within an IT service desk environment
In-depth knowledge of ITIL frameworks for incident, problem, change, and service request management
In-depth knowledge of ITSM principles and best practices
Proficient in ITSM tools and technologies, with a focus on automation and process optimization
Understanding of key IT infrastructure and components, including hardware, software, networks, operating systems, and related technologies relevant to the organization's environment
Familiarity with common user applications and tools, including commercial and custom-developed software used by corporate and field employees
Understanding of data and analytics tools to measure service desk performance, identify trends, and improve effectiveness and efficiency
Strong leadership and team management skills: motivate and develop staff, delegate tasks, provide feedback, and foster collaboration
Excellent problem-solving and critical thinking abilities: troubleshoot, diagnose, and resolve user issues efficiently and effectively with sound analytical and logical thinking

Job Responsibility

Build and maintain a high-performance team by recruiting, developing, and mentoring skilled and motivated professionals in a collaborative environment that fosters a culture of excellence, teamwork, innovation, and continuous improvement
Delegate tasks effectively by assigning ownership and accountability, promoting individual growth and development
Provide clear communication and feedback, regularly conveying expectations, goals, and performance metrics, and offering constructive feedback for individual and team growth
Resolve conflicts effectively, fostering a positive and open environment where team members feel comfortable raising concerns and collaborating on solutions
Demonstrate strong decision-making skills by analyzing information, weighing options, and making sound decisions that benefit the team and the organization
Demonstrate adaptability and resilience by navigating change, unforeseen challenges, and tight deadlines calmly and confidently while maintaining a positive and proactive approach
Demonstrate Emotional intelligence through understanding and managing your own emotions and biases and by recognizing and responding appropriately to the emotions of others
Support, disseminate, and enforce information security and compliance policies, standards, and guidelines across end-user technologies, processes, and behaviors
Train team members to recognize suspicious activity and events and ensure expeditious escalation and resolution of security incidents
Evolve the knowledge, technical expertise, and productivity of your staff by documenting problem resolution performed by higher-echelon support and adopting those procedures into core capabilities

What we offer

Free Club Membership
Employee Assistance Program (EAP)
Basic Group Live and AD&D Insurance ($10,000)
401k Savings and Investment Plan
Medical/Dental/Vision Benefits (for average of 30 hours or more per week)
Paid Time Off (for average of 30 hours or more per week)
Sickness Benefits (for average of 30 hours or more per week)
Complimentary membership for team members and their eligible dependents

Fulltime

Technical ServiceNow Architect

Sopra Steria is seeking a ServiceNow Evangelist/Ambassador to represent the Serv...

Location

Belgium , Flanders/Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor's or master’s degree in Computer Science, Information Technology or a related field
8+ years of experience with ServiceNow – Strong knowledge of ServiceNow modules including ITSM, CSM, ITOM and CMDB
5+ years of experience in senior consultancy and architecture roles
ServiceNow certifications (CSA/CIS) with proven experience leading architecture and design in large scale programs
Strong experience in managing ServiceNow implementation projects and overseeing the migration from legacy platforms to ServiceNow
Experience with ServiceNow Workflows, Automations and Integrations
Ability to translate complex business requirements into functional/technical ServiceNow solutions
Solid knowledge of ITIL processes and best practices
Experience leading and collaborating with teams across local, nearshore and offshore locations
A clear passion for ITSM tools such as ServiceNow

Job Responsibility

Grow a team of specialised ServiceNow consultants within the Benelux market
Be active in the ServiceNow community and share your passion with other business lines and customers
Provide functional and technical guidance and support to the ITSM team and its customers across various ServiceNow modules such as ITSM, CSM, ITOM, ITAM, App Engine and Automation/Workflows
Lead the transition and/or integration from legacy ITSM platform(s) to ServiceNow
Design, integrate and architect ServiceNow solutions/modules to meet business requirements
Define and manage ITSM processes utilizing ServiceNow (Incident & Service Request Management, Problem Management, Configuration Management, Change Management and Release Management,…)
Manage functional and technical documentation for ServiceNow configuration and customizations
Perform stakeholder management with ServiceNow customers to ensure service governance, quality, continuity, and performance
Stay updated with the latest ServiceNow features and best practices to maintain knowledge and expertise within the ITSM team
Actively contribute to leading practices and share expertise related to the ServiceNow platform

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

New

Change Manager (Cloud Migration)

The Change Manager will be responsible for planning, coordinating, documenting, ...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong understanding of ITIL Change Management processes and governance
Experience managing infrastructure or application migration changes in enterprise environments
Familiarity with CAB processes, risk management, and change documentation standards
Strong stakeholder management and communication skills
Ability to coordinate across multiple technical and business teams
Experience with ITSM tools such as ServiceNow or equivalent
Strong organizational and documentation skills

Job Responsibility

Plan, document, and manage migration-related changes across applications and environments
Coordinate with technical SMEs, project managers, infrastructure teams, and client stakeholders to gather required implementation details
Prepare and submit change requests in accordance with client Change Management policies and timelines
Present changes during CAB meetings alongside technical SMEs and address implementation or risk-related queries
Maintain a centralized change schedule and ensure proper sequencing of migration activities
Conduct impact assessments, risk evaluations, rollback planning, and implementation readiness reviews
Track change approvals, implementation outcomes, and post-change validation activities
Ensure all migration activities are fully documented and auditable
Support cutover planning and readiness activities during migration windows
Provide backup support for Incident Management activities during peak post-migration periods

Fulltime

New

Senior Change Management Analyst - ITIL Certified

The Senior Change Management Analyst is an experienced individual contributor re...

Location

India , Hyderabad

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Bachelor's degree in information technology, Computer Science, MIS, or equivalent professional experience
5 or more years in IT service management, IT operations, infrastructure support, application support, release management, project coordination, or production support
3 or more years of hands-on experience supporting an enterprise IT change management process
Current ITIL certification required, preferably ITIL 4 Foundation or higher
Experience reviewing RFCs, maintaining change calendars, preparing CAB materials, supporting emergency changes, and documenting post-implementation review outcomes
Hands-on experience with ServiceNow, Jira Service Management, or comparable ITSM platforms
Strong understanding of ITIL practices, including change enablement, incident, problem, service request, configuration, release, service level, and continual improvement
Ability to translate technical information into business impact, risk, operational readiness, and stakeholder communication requirements
Excellent written and verbal communication skills for meeting notes, status updates, process documentation, and stakeholder communications

Job Responsibility

Apply approved change policies, procedures, templates, workflows, risk models, and approval paths in daily change activities
Review RFCs for business justification, scope, affected services, dependencies, outage needs, approvals, implementation, validation, and backout plans
Return incomplete or unclear records to change owners and document required corrections according to process guidelines
Verify correct classification and routing for standard, normal, emergency, expedited, major, minor, vendor release-related, infrastructure, application, cloud, security, and vendor-driven changes
Prepare CAB agendas, change summaries, risk highlights, schedule views, meeting materials, and decision documentation
Assist the Change Manager with facilitation, timekeeping, risk callouts, notes, follow-up tracking, deferrals, approvals, and action items
Escalate high-risk, high-impact, conflicting, business-critical, or poorly documented changes before CAB review
Evaluate readiness based on service impact, technical complexity, outage duration, customer impact, security exposure, data sensitivity, dependencies, and rollback feasibility
Constructively challenge weak implementation plans, inadequate testing evidence, incomplete dependency analysis, missing communications, or unrealistic rollback steps
Escalate unresolved concerns, policy exceptions, and changes requiring additional review by service owners, cybersecurity, compliance, release management, or business stakeholders

What we offer

Alter Domus Academy with six learning zones and resources from LinkedIn Learning
Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan

Fulltime

Messaging Services Advisor - SharePoint online, OneDrive for Business and MS-Teams

Messaging Services Advisor applies a wide application of theories, concepts, and...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem
Health checks, reporting, monitoring, capacity management and proactive configuration management support
Security hardening and patch/update management support
Collaboration components configuration management
Search engine configuration management and Content management configuration support
Configuration and Customization: Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies
Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics. Generate and present regular reports to management
A customer-centric approach with a focus on delivering high-quality support
Strong verbal and written communication skills, with the ability to explain technical concepts to end users
Understanding their requirements and creating a positive client experience throughout the total client journey

Job Responsibility

Provides deep subject matter expertise, advice and program delivery
Support steady state operations-Flexible working in shifts or US business hours for all required work done and during weekends
Contributes to the development of new techniques and plans within area of expertise
Thorough understanding and management of customer business needs and expectations
Provide support on day-to-day operations in managing the email and collaboration services
Works on abstract and complex problems requiring evaluation of intangible variables
Integrates trends, data and information into plans, deliverables and recommendations
Develops innovative and creative output based on interpretation and analysis that improve business performance and contributes to corporate goals and strategic intent
Anticipates operational, program, and implementation issues and develops preventative measures
Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects

Fulltime

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Project Manager – ITSM (Incident, Request & Change Management)

Job Description

Job Responsibility

Requirements

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