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Citi Markets Operations is currently at a pivotal point in its evolution, being part of a multi-year transformation roadmap that focuses on program and project management, business analysis, process re-engineering, low code application development, and PMO. The role involves significant work as both a Project Manager and Business Analyst to support cross-product and regional transformation in partnership with global operations teams.
Job Responsibility:
Manage and track a set of assigned projects, plans, deliverables to required standards and signed off
Proactively manage the communication of status, issue, resolution and risks to the Sponsor and key stakeholders on a timely basis
Foster and maintain relationships with business and technology stakeholders acting as SME to senior stakeholders and/or other team members
Works with stakeholders in multiple channels to ensure requirements are clearly documented, are strategic, and backed by a business case, cost benefit analysis, tangible benefits and associated KPIs
Implement best practices and global consistency, simplifying & standardizing processes, controls and flows
Support stakeholders across a program lifecycle such as testing and operational readiness planning
Facilitate and deliver change to reduce the risk profile
Drives adherence to program processes, procedures, methods, and standards for program delivery as defined by Citi PM standards
Requirements:
Experience in delivering transformation programs in a fast paced, large global financial services firm, ideally in an operations, risk or technology organization
Exceptional Program Management skills
Specialized program management and/or reengineering certifications (six sigma, Agile, Lean, Prince 2 or PMP)
Strong organization and multi-tasking skills
Flexibility to handle multiple tasks and changing priorities along with a desire to work in a dynamic environment is key
Excellent analytical, data management and problem-solving skills and ability to clearly document findings and proposals for solutions using tools such as Excel, PowerPoint, JIRA, Confluence and any other relevant tools
Excellent verbal, written, and presentation skills
A demonstrated ability to effectively communicate technical and business issues and solutions to multiple levels
Exercise independence of judgement/autonomy and can operate with a limited level of direct supervision
Experience with stakeholder engagement with the ability to lead and drive working groups with senior stakeholders
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